Front of property - evening/night

Reviews of Good Morning City Copenhagen Star

3 out of 5
Good Morning City Copenhagen Star
Colbjornsensgade, 13, Copenhagen, Hovedstaden

Reviews

8.4

Very good

Rating 10 - Excellent. 379 out of 1009 reviews" "
Rating 8 - Good. 454 out of 1009 reviews" "
Rating 6 - Okay. 128 out of 1009 reviews" "
Rating 4 - Poor. 36 out of 1009 reviews" "
Rating 2 - Terrible. 12 out of 1009 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and personable
Stayed 1 night in May 2024
Response from Team Copenhagen Star on 27 May 2024
Dear Sara,Thank you very kindly for letting us know how your stay went! We are delighted to hear that you had a great visit with us, and look forward to welcoming you back in the future.Kind regards,

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Nafis

Stayed 1 night in May 2024
Response from Team Copenhagen Star on 26 May 2024
Dear Nafis,Thank you very much for leaving a review! We are delighted to hear that you had a great stay, and hope you will be a returning guest.Kind regards,

8/10 Good

Faith

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were great, the hotel itself is a bit dated and shows signs of fatigue. Bathroom wasn’t cleaned very well
Stayed 1 night in May 2024
Response from Copenhagen Star Team on 22 May 2024
Dear Faith,thank you for the feedback. We are thrilled to hear that you enjoyed our friendly staff. Your feedback about the hotel is duly noted. We have notified our housekeeping management regarding the cleaning and apologize for any inconvenience regarding this. Hope to welcome you back again for an improved stay. Best regards,

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Great staff.
Stayed 4 nights in May 2024
Response from Copenhagen Star Team on 21 May 2024
Dear Olga,thank you for the feedback. We are thrilled to hear that you enjoyed our friendly/helpful staff and super central location. Hope to welcome you back again. Best regards,

8/10 Good

Nils

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice choice within walking distance from all kinds of transport. Expensive!
Stayed 3 nights in May 2024
Response from Copenhagen Star Team on 14 May 2024
Dear Nils,thank you for the feedback. We are thrilled to hear that you enjoyed our super central location. Hope to welcome you back again. Best regards,

10/10 Excellent

Kohsuke

Stayed 2 nights in Apr 2024
Response from Copenhagen Star Team on 14 May 2024
Dear Kohsuke,thank you for the feedback. Hope to welcome you back again. Best regards,

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, fabulous towels, friendly staff
Stayed 7 nights in Apr 2024
Response from Team Copenhagen Star on 14 Apr 2024
Dear Andrew,Thank you for taking the time to write a review!We are very happy to hear that you had a good stay with us, and thank you for the very kind words about our staff!We hope to have you back as guest.Kind regards

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Right beside the train station. Very friendly staff. Very reasonable nightly rate.
Stayed 6 nights in Apr 2024
Response from Team Copenhagen Star on 14 Apr 2024
Dear Andrew,Thank you for letting us know how your stay went! We are very happy to hear that you were able to take advantage of our very central location, and that you had a great stay with us!We look forward to welcome you back any time!Kind regards,

10/10 Excellent

Bianca

Stayed 1 night in Mar 2024
Response from Copenhagen Star Team on 4 May 2024
Dear Bianca,thank you for the feedback. We hope to welcome you back again. Best regards,

8/10 Good

Thomas

Stayed 4 nights in Apr 2024
Response from Copenhagen Star Team on 4 May 2024
Dear Thomas,thank you for the feedback. We hope to welcome you back again. Best regards,

10/10 Excellent

Liberty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right next to the station so really convenient to get to and from the airport. It is about a 20 minute walk from the main city centre but it’s a nice walk in with lots of bakeries etc to stop on the way
Stayed 2 nights in Apr 2024
Response from Lea on 10 Apr 2024
what a great review, thank you very much! we are delighted to hear you had a great stay with us. We hope to see you again in Copenhagen!

8/10 Good

Ratchapun

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Lea on 10 Apr 2024
thank you so much for taking the time to leave us this kind review. It is much appreciated ! we hope to welcome you back again soon :)

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, staff, and location!
Stayed 3 nights in Mar 2024
Response from Copenhagen Star Team on 6 Apr 2024
Dear Glen,thank you for the feedback. We are thrilled to hear that you enjoyed our staff, breakfast and super central location. Hope to welcome you back again. Best regards,

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location to explore the city.
Stayed 1 night in Apr 2024
Response from Team Copenhagen Star on 3 Apr 2024
Dear Marc,Thank you very much for reaching out and letting us know how your stay went.We are delighted to hear that you had a great stay with us, and look forward to having you back in the future.Kind regards,

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and knowledgeable of the area.
Stayed 5 nights in Mar 2024
Response from Copenhagen Star Team on 27 Mar 2024
Dear Erika,thank you for the feedback. We are thrilled to hear that you enjoyed our friendly and helpful staff. Hope to welcome you back again. Best regards,

10/10 Excellent

Michael, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and very helpful. The location is perfect being close to the train station. The room was also surprisingly clean. I’d stay there again.
Stayed 1 night in Mar 2024
Response from Copenhagen Star Team on 26 Mar 2024
Dear Michael,thank you for the feedback. We are thrilled to hear that you enjoyed our friendly staff, cleanliness of the room and super central location. We look forward to welcome you back again. Best regards,

8/10 Good

Robin

Liked: Cleanliness
Location to centre of city and staff very friendly
Stayed 4 nights in Mar 2024
Response from Copenhagen Star Team on 26 Mar 2024
Dear Robin,thank you for the feedback. We are thrilled to hear that you enjoyed our friendly staff and super central location. Hope to welcome you back again. Best regards,

10/10 Excellent

Lieu

Liked: Cleanliness, staff & service, property conditions & facilities
This is good location from airport. Many small markets near by and a lot of Asian restaurants. Bicycle rental is available if you want to explore city by bike.
Stayed 2 nights in Mar 2024
Response from Team Copenhagen Star on 17 Mar 2024
Dear Lieu,thank you for the feedback. We are thrilled to hear that you enjoyed our bike rental service and super central location. Hope to welcome you back again. Best regards,

10/10 Excellent

anne

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lea on 13 Mar 2024
Hi Anne, thank you very much for your feedback, we really appreciate it! We hope to welcome you back again in the future :) best regards - Front desk team

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 6 nights in Mar 2024
Response from Lea on 13 Mar 2024
Dear Lauren, thank you for staying with us, we hope you loved beautiful Copenhagen! we hope to welcome you back. Best regards - Front desk team

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were so comfortable! Staff was accommodating and awesome, Valentin and Victor. Breakfast was really good. Will stay there again!
Stayed 4 nights in Mar 2024
Response from Team Copenhagen Star on 6 Mar 2024
Dear Ann!Thank you very much for your kind words, and we hope your continued trip went well :)We are delighted to hear that you had a great stay with us, and hope to have you back in the future!Kind regards from Victor, Valentin and the rest of staff ;)

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Team Copenhagen Star on 6 Mar 2024
Dear Deirdre,Thank you for letting us know how your stay went! We are happy to hear that you had a good stay, and hope to have you back,Kind regards,

2/10 Terrible

Jordan

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great at all.
The hotel was basic, cheap and old fashioned. Creaky floorboards and thin walls meant you could hear everyone coming in from their nights out and that someone was standing by your bedside. The bedding was shocking. We had two single duvets to share between us and two wafer thin pillows that were shaped as a square. Might aswell have slept with none. The mattress wasn’t even a mattress, more like sleeping on a duvet. The glasses provided in the room to drink out of were disgusting, lipstick stains, smears and even water residue from the previous user. Rubbish was still in the wardrobes so not properly cleaned. The shower head had about 3 working holes due to it being blocked and the toilet extractor fan wasn’t working so the bathroom always smelt damp. To top it off, there was building work going on next door so the area that our room looked out onto swallowed the noise up.
Stayed 3 nights in Feb 2024
Response from Lea on 25 Feb 2024
Hi Jordan, thank you very much for taking the time to leave us a review, we really appreciate it.I am very sorry to hear about your experience and this is definitely not the standard. Your feedback has been passed on to all departments to take the appropriate action. Should you come back to Copenhagen, please reach out to us directly, and we will make up to you.Best regards - Front desk team

10/10 Excellent

Max

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, great location and friendly staff
Stayed 2 nights in Feb 2024
Response from Copenhagen Star Team on 14 Feb 2024
Dear Max,thank you for the postive feedback. We are thrilled to hear that you had an excellent stay and enjoyed our super central location as well as friendly staff. Best regards,

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly City
Stayed 2 nights in Feb 2024
Response from Copenhagen Star Team on 14 Feb 2024
Dear Patrick,thank you for the positive feedback. We are thrilled to hear that you had a lovely stay.Best regards,

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great stay right next to the railway station. Full comfort for little money. Good brekki and free tea/ coffee.
Stayed 2 nights in Feb 2024
Response from Copenhagen Star Team on 13 Feb 2024
Dear Pawel,thank you for your feedback. We are grateful for your recommendation and thrilled to hear that you enjoyed our breakfast, coffee/tea facilities in the lobby and super central location. Hope to welcome you back again. Best regards,

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Copenhagen Star Team on 10 Feb 2024
Dear Steven,thank you for the feedback. We hope to welcome you back again. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super friendly and helpful staff. very good location with close walk to the train station.
Stayed 6 nights in Jan 2024
Response from Copenhagen Star Team on 10 Feb 2024
Dear Guest,thank you for the feedback. We are thrilled to hear that you enjoyed our super central location as well as our friendly and helpful staff. Hope to welcome you back again. Best regards,

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay at Good Morning City Copenhagen Star! The staff were all very welcoming and the room was clean and modern. The hotel is in a very convenient location only a short walk to central station and you can easily walk into the city centre within minutes. They even had board games which we could play at night time, and a bar. Overall a great experience and definitely recommend!
Stayed 3 nights in Jan 2024
Response from Copenhagen Star Team on 1 Feb 2024
Dear Jessica,thank you for the positive feedback. We are thrilled to hear that you had an enjoyable stay and enjoyed our friendly staff, room, boardgames, bar and super central location. Hope to welcome you back again. Best regards,

10/10 Excellent

Yogi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property, a minute or two away for the main station is excellent for the price in Copenhagen. It’s fabulous for a short weekend or a business trip. The rooms are silent, and the beds are super comfy. Will stay here again on my next weekend to Copenhagen.
Stayed 1 night in Jan 2024
Response from Copenhagen Star Team on 27 Jan 2024
Dear Yogi,thank you for the positive feedback. We are thrilled to hear that you enjoyed our room, beds and super central location. We look forward to welcome you back for your next visit. Best regards,

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Team Copenhagen Star on 16 Jan 2024
Dear Rebecca,thank you for your positive feedback. We hope to welcome you back again. Best regards,

10/10 Excellent

Hadil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay here. The staff were so friendly and made it the great stay it was! Well located and clean rooms.
Stayed 3 nights in Jan 2024
Response from Team Copenhagen Star on 30 Jan 2024
Dear Hadil,thank you for your positive feedback. We are thrilled to hear that you had a lovely stay and enjoyed our friendly staff, clean rooms and super central location. Hope to welcome you back again. Best regards,

10/10 Excellent

Matthew

Stayed 6 nights in Jan 2024
Response from Copenhagen Star Team on 13 Jan 2024
Dear Matthew,thank you for the positive feedback. Hope to welcome you back again. Best regards,

4/10 Poor

Santino

Travelled with family and small children
Liked: Staff & service
The Good, The Bad, The Ugly. The Good = location, breakfast buffet (10/10) The Bad = small room, room price vs other hotels (7/10) The Ugly = room is falling apart, cleanliness, eh (5/10) Staff is polite Would I stay here again, hell no, at least not in that room which is the family room with bunk beds. The top bunk couldn't avoid the neon hotel sign glowing in your face. Overall rating (6/10)
Stayed 4 nights in Dec 2023
Response from Copenhagen Star Team on 30 Dec 2023
Dear Santino,thank you for the feedback. We are thrilled to hear that you enjoyed our breakfast and super central location. However, we regret to hear that the room fell short of your expectations in terms of size, condition, and cleanliness. Please accept our apologies for any inconvenience caused. Your comments are invaluable, and we're taking immediate steps to address these concerns and ensure an improved experience for our guests. We appreciate your insights, and we hope for the opportunity to welcome you back for a better and more comfortable stay. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Really impressed with our stay. The staff were very friendly and helpful, and the location was very convenient, just a few minutes walk from the station. The room was slightly run down, but the beds were comfortable and we slept well. Breakfast was nice too, with lots of things to choose from, including still warm from the oven bread and patties. Overall, an excellent budget choice in Copenhagen.
Stayed 1 night in Dec 2023
Response from Copenhagen Star Team on 30 Dec 2023
Dear Guest,thank you for the feedback. We are thrilled to hear that you enjoyed our friendly/helpful staff, breakfast, comfortable beds and super central location. Your feedback about the room is duly noted as we plan future renovations. We hope to welcome you back again. Best regards,

8/10 Good

Lachlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality hotel with lots of character. Bathroom may be a little small for some people but is still very functional
Response from Copenhagen Star Team on 30 Dec 2023
Dear Lachlan,thank you for the feedback. We are thrilled to hear that you found our hotel of great quality and hope to welcome you back again. Best regards,

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great Staff.
Stayed 2 nights in Dec 2023
Response from Copenhagen Star Team on 30 Dec 2023
Dear Bob, thank you for the positive feedback. We are thrilled to hear that you enjoyed our friendly staff and super central location. Hope to welcome you back again. Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
I arrived late after midnight. The hotel reception were very accommodating to allow check in so late!
Stayed 1 night in Dec 2023
Response from Copenhagen Star Team on 25 Dec 2023
Dear David,thank you for your postive feedback. We are delighted to hear that you enjoyed the service from our friendly staff. We hope to welcome you back again. Best regards,

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
I was incredibly pleased with this hotel. The staff was extremely friendly and helpful. The location was perfect for exploring the city. It was also very quiet. I would highly recommend.
Stayed 2 nights in Dec 2023
Response from Copenhagen Star Team on 17 Dec 2023
Dear Chad,thank you for the positive feedback. We are thrilled to hear that you were very pleased with the hotel and enjoyed our friendly/helpful staff as well as our super central location. We are very grateful for your recommendation. Hope to welcome you back in the future. Best regards,

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Copenhagen Star Team on 6 Feb 2024
Dear James,thank you for the feedback. Hope to welcome you back again. Best regards,

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Location & clean
A great place to stay as its a 2 minute walk to the central train station and close to many restaurants, shopping and entertainment. Clean and the staff were excellent and willing to help .
Stayed 2 nights in Dec 2023
Response from Copenhagen Star Team on 10 Dec 2023
Dear Randall, thank you for your feedback. We are thrilled to hear that you enjoyed our super central location, friendly staff and the cleanliness of the hotel. Hope to welcome you back in the future. Best regards,

10/10 Excellent

Graham

Stayed 3 nights in Dec 2023
Response from Copenhagen Star Team on 10 Dec 2023
Dear Graham,thank you the positive feedback. Hope to welcome you back in the future. Best regards,

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Copenhagen Star Team on 6 Dec 2023
Dear Samuel,thank you for your positive feedback. Hope to welcome you back in the future. Best regards,

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Cute but tiny hotel in downtown
We were coming into town on our way to Amsterdam and spent two nights here. It’s a cute hotel in downtown Copenhagen and it’s very close to a lot of restaurants and sites but if you are someone who has accessibility issues or is a larger body person, this is a difficult hotel to stay in. Staff was great. Very friendly and very helpful. The only downside is you have to park offsite.
Stayed 2 nights in Nov 2023
Response from Copenhagen Star Team on 7 Dec 2023
Dear Teresa,thank you for your feedback. We are thrilled to hear that you enjoyed our friendly staff and super central location. Regarding parking, we have an agreement with a parking facility 300 meters away from the hotel. Your feedback is invaluable to us, and we're committed to enhancing our guests' overall experience. We look forward to the opportunity of welcoming you back for an even more enjoyable stay in the future. Best regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, nicely arranged and decorated for the holidays! The staff was friendly and helpful. The breakfast was good with a variety of choices. And the location, close to the train station and metro, was also close enough for walking to most of the sites and restaurants we wanted to visit. Would definitely recommend and stay there again.
Stayed 5 nights in Nov 2023
Response from Copenhagen Star Team on 6 Dec 2023
Dear Mary,thank you for the positive feedback. We are thrilled to hear that you enjoyed the cleanliness of the hotel, our breakfast, friendly staff and super central location. We greatly appreciate your recommendation and are delighted to hear that you would choose to stay with us again. It would be our pleasure to welcome you back on your next visit! Best regards,

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Copenhagen Star Team on 20 Dec 2023
Dear Mollie,thank you for your positive feedback. Hope to welcome you back in the future. Best regards,

10/10 Excellent

John

Stayed 8 nights in Oct 2023
Response from The reception team on 29 Nov 2023
Thank you very much for the review )

10/10 Excellent

andrew, gresham

Liked: Cleanliness, property conditions & facilities
Perfect for Tivoli
Stayed 1 night in Nov 2023
Response from Victor, Team Copenhagen Star on 25 Nov 2023
Dear Andrew,Thank you very much for taking the time to write us some feedback. We are delighted to hear that you had a great stay with us, and had a good time with us.Have a great day!

10/10 Excellent

Navkaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Great clean hotel with nice sized rooms and amenities. Staff was very friendly. Location of the hotel is gem. Very well located in a great neighbourhood. I’ll definitely recommend the hotel to others and will definitely book again when I’m back.
Stayed 2 nights in Nov 2023
Response from Copenhagen Star Team on 17 Nov 2023
Thank you for your very kind words, we really appreciate it! We hope to welcome back again, should you come back to beautiful Copenhagen again :)Best regards - Copenhagen star team