- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went on my birthday, the views were amazing !!!!! Best sunrise and sunsets. Their restaurant was delicious and had a view. 9pm and sun was just setting so we went on a stroll on the beach. -it’s walking distance from our room. staff were knowledgeable and helpful however both times when I walked into reception the ladies behind the counters were busy which is understandable but I stood there and made eye contact twice within 4 mins while I waited patiently. Talk about first impressions, the lady that served me first didn’t smile no eye contact to welcoming feeling at all. Our rooms weren’t ready so we came back 30 mins later. Different lady served us. She was worse. No smile no humbleness nothing. Not even a soul. Told her my name, she had a smirk. Then she gave me someone else’s contract to sign? I literally just told her my name. Then she went on doing her things doesn’t apologise but you could clearly tell she did not know how to be under pressure, people make mistakes hun it’s okay it’s not your fault. There’s no communication whatsoever I don’t even know what’s she’s doing. I’m about to think my booking isn’t there? What’s happening? I’m getting worried, reassure us please? First words out of this was “that’s $170 something dollars. I have already paid, thanks for asking. Still no words came out till the end. She then gets the keys and shoves it in the booklet and another staff walks in behind her, and what do you know? She talks ! Explains what’s in the brochure etc.