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Overview of Castaways Resort

Photo gallery

Guest reviews

4.5 / 5Wonderful
157 reviews
Guests rated this property 4.4/5 for cleanliness.

Amenities

  • Free WiFi
  • Free parking
  • Air Conditioning
  • Spa

Map

What's nearby

Popular LocationRainbow's End51 min drive
AirportAuckland (AKL-Auckland Intl.)60 min drive
Popular LocationPiha Beach96 min drive
Popular LocationKarekare Beach96 min drive

Choose dates to view prices

  • Standard Suite, 2 Bedrooms, Kitchenette, Ocean View (Chalet)

    5/5 guest room rating

    Room amenities

    • 90 sq m
    • Ocean view
    • Sleeps 4
    More details
  • Standard Studio, Kitchenette, Ocean View (Stylish Studio)

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • Ocean view
    • Sleeps 2
    More details
  • Executive Chalet, 2 Bedrooms, Kitchenette, Ocean View (Chalet)

    Room amenities

    • 90 sq m
    • Ocean view
    • Sleeps 4
    More details

About this area

Lake Puketi

Located in Lake Puketi, Castaways Resort is near the beach. Local points of interest include Karioitahi Beach and Pukekohe Park Raceway.

Visit our Lake Puketi travel guide
Map
Popular Location

What's nearby

  • Rainbow's End - 51 min drive
  • Sylvia Park - 57 min drive
  • Mt. Smart Stadium - 62 min drive
  • Piha Beach - 96 min drive
  • Karekare Beach - 96 min drive

Getting around

  • Pukekohe Station - 37 min drive
  • Auckland (AKL-Auckland Intl.) - 60 min drive

About this property

Castaways Resort

4-star beach hotel with a full-service spa
At Castaways Resort, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa. All 25 rooms provide conveniences such as microwaves and electric kettles, plus free WiFi and balconies. Hobs, free tea bags/instant coffee and hairdryers are among the other amenities available to guests.
Castaways Resort offers 25 forms of air-conditioned accommodation with a hairdryer and an iron/ironing board. Rooms open to balconies. This Lake Puketi hotel provides complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking

Food and drink

Breakfast available for a fee: NZD 20-40 per person
1 restaurant

Things to do

Archery
Full-service spa

Family friendly

Laundry facilities
Microwave

Conveniences

No lifts

Guest services

Daily housekeeping
Front desk (limited hours)
Laundry facilities
Wedding services

Languages spoken

English

Business services

3 meeting rooms
Conference centre (646 square feet of space)

Spa

Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Outdoor treatment areas
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
No lift (single-level property)
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair accessible (may have limitations)

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Heating
Linens

Bathroom

Free toiletries
Hairdryer
Shampoo
Shower
Soap
Toilet paper
Towels

Food and drink

Cookware/dishes/utensils
Electric kettle
Free tea bags/instant coffee
Microwave
Hob
Toaster

Outdoor space

Balcony

More

Iron/ironing board
Phone

Policies

Check-in

Check-in between 2:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 20 and NZD 40 per person (approximately)
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Castaways Resort Lake Puketi
Castaways Lake Puketi

Frequently asked questions

Can I cancel my reservation for free at Castaways Resort and receive a full refund?
Yes, Castaways Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Castaways Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Castaways Resort?
As of 30 May 2020, prices found for a 1-night stay for 2 adults at Castaways Resort on 7 Jun 2020 start from NZ$167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours over a 30-day period. Prices are subject to change. Choose your dates for more accurate prices.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2:00 PM to 6:00 PM. After-hours check-in is not available.
What time is check-out at this property?
Checkout is at 10 AM.
Where is this hotel located?
Situated near the beach, this spa hotel is 0.2 mi (0.3 km) from Karioitahi Beach and within 32 miles (52 km) of Rainbow's End and Pukekohe Park Raceway. Karaka Sales Complex and Westfield Manukau City Shopping Centre are also within 32 miles (52 km).

Guest reviews

4.5
Wonderful
5 - Excellent
101
4 - Good
45
3 - Okay
7
2 - Mediocre
4
1 - Poor
0
4.4
Cleanliness
4.5
Service and Staff
4.4
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Went on my birthday, the views were amazing !!!!! Best sunrise and sunsets. Their restaurant was delicious and had a view. 9pm and sun was just setting so we went on a stroll on the beach. -it’s walking distance from our room. staff were knowledgeable and helpful however both times when I walked into reception the ladies behind the counters were busy which is understandable but I stood there and made eye contact twice within 4 mins while I waited patiently. Talk about first impressions, the lady that served me first didn’t smile no eye contact to welcoming feeling at all. Our rooms weren’t ready so we came back 30 mins later. Different lady served us. She was worse. No smile no humbleness nothing. Not even a soul. Told her my name, she had a smirk. Then she gave me someone else’s contract to sign? I literally just told her my name. Then she went on doing her things doesn’t apologise but you could clearly tell she did not know how to be under pressure, people make mistakes hun it’s okay it’s not your fault. There’s no communication whatsoever I don’t even know what’s she’s doing. I’m about to think my booking isn’t there? What’s happening? I’m getting worried, reassure us please? First words out of this was “that’s $170 something dollars. I have already paid, thanks for asking. Still no words came out till the end. She then gets the keys and shoves it in the booklet and another staff walks in behind her, and what do you know? She talks ! Explains what’s in the brochure etc.

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing view, great location Will go back again :)

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2020

2/5

  • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing

It’s expensive for what it is, they’ve clearly hiked the price up because of the location. Studio room is really old, mould on the ceilings and walls, no amenities in the room, shower was dirty, no toilet roll left, mirrors were dirty, milk in fridge was frozen, tv didn’t work. It’s all just a bit old and obviously hasn’t been given much care, don’t waste your money here.

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, property conditions & facilities

Great location, service could be better...

Great location but service needs to be better. I emailed & phoned ahead & asked for a table to be put in my room as this was a work stay. Wasn't there when i arrived, wasn't there the next day. Eventually, w the help of the restaurant staffer, I went and got it myself from the storage area and transported it in my car to my room. the restaurant staff were great though. Wireless was patchy & unreliable, ended up using my phone's hotspot. Might stay here again for a holiday, but not for work...

Stayed 2 nights in Jan 2020