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"The air conditioning in our suite did not work (room 320). It was almost 80 degrees in the room."

"Amazing customer service. We were able to check in early. We also had an incident where my diamond earring came out and went down the bathroom sink drain. Maintenance came immediately and was able to retrieve the earring. It has extreme sentimental value as it is from my late grandmother’s wedding ring and was given to me as a gift on my wedding 28 years ago. Maintenance was very kind, attentive and empathetic. I am forever grateful!!"

"I don’t think our room has been used for a while. Some of the stuff was dusty and they really could use some new furniture but overall it was a good day and a good breakfast."

"They didn’t have an airport shuttle even though they stated they did."

"The staff are great hosts. This is a fun, quirky, $exy place. "

"Room was beautiful, lots of lighting, very clean beds"

"Amazing hotel "

"The room was clean, staff friendly, a warm breakfast. The third night we were there, the hotel was full and the showers that night were lukewarm to cool. Also, I thought we reserved a room with queen beds, but they were full beds. Overall a good experience and since we came after Tulip Time the price was right."

"The room and the cleanliness were great. The person who was supposed to cook the hot portion of breakfast didn’t show and the staff disappeared so they didn’t even explain what had happened. I would use this hotel chain again. It seems all businesses are plagued by poor employees now"