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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property
Hotel with free airport shuttle, 4-minute walk to Iowa Events Center

Choose dates to view prices

The Holiday Inn Downtown - Mercy Area puts visitors in the heart of city energy. Guests can enjoy a meal at Genevieve Restaurant, find a quiet moment with a book from the hotel's library, or take a refreshing swim in the indoor pool after a day of urban discovery.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
The current price is NZ$228
includes taxes & fees
7 Nov - 8 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Pillow menu
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room

8.0 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(40 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(37 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Pillow menu
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
1050 6th Ave, Des Moines, IA, 50314

What's nearby

  • Iowa Events Center - 5 min walk - 0.4 km
  • Casey's Center - 10 min walk - 0.8 km
  • Des Moines Civic Center - 16 min walk - 1.4 km
  • Drake University - 2 min drive - 2.1 km
  • Principal Park - 2 min drive - 2.1 km

Getting around

  • Des Moines International Airport (DSM) - 22 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Northern Vessel - ‬12 min walk
  • ‪Jethro's Bbq All Stars - ‬13 min walk
  • ‪Buzzard Billy's - ‬13 min walk
  • ‪Pho 515 - ‬8 min walk

About this property

Holiday Inn Downtown - Mercy Area by IHG

Hotel near Iowa Events Center
Located close to Community Choice Credit Union Convention Center and Casey's Center, Holiday Inn Downtown - Mercy Area by IHG provides a free return airport shuttle, a terrace and a library. The on-site American cuisine restaurant, Genevieve Restaurant, offers breakfast, lunch, dinner and children's meals. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Buffet breakfast (surcharge), express check-out and express check-in
  • Coffee/tea in reception, a TV in reception and free newspapers
  • Wedding services, a 24-hour front desk and a lift
  • Guest reviews give top marks for the helpful staff
Room features
All 251 rooms include comforts, such as premium bedding and pillow menus, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Pillowtop mattresses and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and hairdryers
  • 32-inch LCD TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

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8.8 out of 10, Excellent, 1,059 reviews
The price is NZ$190
includes taxes & fees
21 Nov - 22 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free return airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,999 square feet of conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 11.20 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Frequently asked questions

Does Holiday Inn Downtown - Mercy Area by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Holiday Inn Downtown - Mercy Area by IHG?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Downtown - Mercy Area by IHG on 7 Nov 2025 start from NZ$228.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Downtown - Mercy Area by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Downtown - Mercy Area by IHG?

There is free parking nearby.

What time is check-in at Holiday Inn Downtown - Mercy Area by IHG?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Holiday Inn Downtown - Mercy Area by IHG?

Checkout is at 11 AM.

Does Holiday Inn Downtown - Mercy Area by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs from 7:00 AM to 10:30 PM at scheduled times.

Where is Holiday Inn Downtown - Mercy Area by IHG located?

Located in Downtown Des Moines, this hotel is within a 10-minute walk of Iowa Events Center, Community Choice Credit Union Convention Center and Casey's Center. Des Moines Civic Center and Hoyt Sherman Place are also within 1 mi (2 km).

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Holiday Inn Downtown - Mercy Area by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 431 out of 1002 reviews
Rating 8 - Good. 269 out of 1002 reviews
Rating 6 - Okay. 160 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 61 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly and helpful. Shuttle to our event was very accommodating
Stayed 1 night in Oct 2025

8/10 Good

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was bery clean the staff was amazing. Shuttle to and from our event was great. It is really way better than it looks from the outside! Would stay there again for sure!
Stayed 1 night in Oct 2025

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the Casey Event Center.
Stayed 1 night in Oct 2025

4/10 Poor

Krystel

Disliked: Property conditions & facilities
The room was 80 & no A/C, older hotel, clean, parking lot under construction, so parked 2 blocks away
Stayed 1 night in Oct 2025

8/10 Good

Mark

Bar was fine . . . parking was not good
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice! Rooms were clean. It was busy the night we stayed, but we had no issues with noise disturbances.
Stayed 1 night in Aug 2025

4/10 Poor

Anna

Liked: Cleanliness
Disliked: Staff & service, amenities
It was hot in the rooms. We stayed after a concert and they wouldn't let anyone use the steps so we all had to wait for an elevator. Parking was a pain. Overall would not go back
Stayed 1 night in Sep 2025

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bar wasnt open
Stayed 1 night in Sep 2025

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Nice, clean facility but no onsite parking. Inconvenient since I am in a surgery boot. There for a major concert and they offered shuttle to the event but only had one van. Long waits. Also told us no issue for airport shuttle. To just come down and theyd have a ride. Turned out again only one van and it had just left. At least half hour wait. Luckily we had a car handy to take family member to airport.
Stayed 1 night in Oct 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendliness
Stayed 1 night in Jun 2025

8/10 Good

Nevelyn

Never ate at the hotel.
Stayed 6 nights in Jul 2025

4/10 Poor

Mary

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Parking lot was closed had to walk a distance
Stayed 1 night in Aug 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Check-In, relatively clean room, consistent housekeeping. Area nearby wasn't the prettiest but a short walk from downtown Des Moines. Parking lot was under construction and inconvenient
Stayed 2 nights in Jul 2025

6/10 Okay

Cathleen

Liked: Staff & service
The property is not near any restaurants or supermarket so it’s hard to get a meal or take food back to the room
Stayed 1 night in Jul 2025

6/10 Okay

Riley

Disliked: Cleanliness, amenities, property conditions & facilities
I thought the staff was nice and helpful. But the room needed work. It was dirty and not well kept. The bed was comfy but the bathroom needed work
Stayed 1 night in Aug 2025

6/10 Okay

Zeena

Liked: Amenities
Disliked: Cleanliness
The towels had a lot of stains on them, and the area didn’t have much to do. Other than that the place was decent and friendly people.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and punctual people. No issues
Stayed 2 nights in Jul 2025

10/10 Excellent

Ryan J

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to downtown and the big Hospitals.
Stayed 1 night in Mar 2025

6/10 Okay

Mai

Disliked: Amenities, property conditions & facilities
Parking structure under construction, made it very inconvenient. Noisy room location if you plan to stay in a room with a view of Des Moines Downtown. Bathroom dirty with leftover hair from previous stay, empty bottle of amenities (shampoo, conditioner). No soap bar provided in bathroom. Overall stay was ok, only recommend for a night stay — not anything longer than that.
Stayed 1 night in Aug 2025

8/10 Good

Richelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning wasn’t performing. Bad timing in late July.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend getaway

Very good, front desk was very help with hotel questions and questions about the area
Stayed 1 night in Jan 2025

6/10 Okay

Sara

Liked: Staff & service
Parking was limited as the parking lot connected was shut down. The hotel was outdated and was okay for cleanliness. Smelled like smoke in the hallways.
Stayed 1 night in Jun 2025

6/10 Okay

Stacy

Liked: Cleanliness, property conditions & facilities
They let one person from our party have breakfast but not the other two. Still very confused.
Stayed 1 night in Jun 2025

6/10 Okay

Laura

Disliked: Property conditions & facilities
Parking lot was closed off. We had to walk quite a bit with all of our luggage to a lot that was not close. It was raining on and off. No signs about it until you pulled up the drive. I would not have picked this hotel had I known. And I paid a steep price for it. I will not be back.
Stayed 1 night in Jul 2025