Coles Apart Hotels

"Sketchy. Regret booking. Spend $25 more for a decent hotel. It felt like a motel from a movie. The lobby is fine then you drive around to a street entrance. Super run down and outdated. I was hesitant to sit on the little couch. Didn’t bother to see breakfast. Housekeeping loudly knocked twice as I was trying to sleep in the morning before I checked out. "

"Room was clean. Very good location if you have a kid going to GW. Only problem is the internet is painfully slow."

"This hotel is convenient to NOTHING. It is also quite old. The rooms were decent, though the bathrooms were not great. The worst was the mouse running across the conference center. Wouldn’t recommend."

"Our bathtub faucet constantly leaked and there was women's hair all over in the bathroom and vanity area. Location was convenient for what we needed, but that was about it. "

"Breakfast was solid and this place was really nice. Lots of good places to lounge and relax on the property. Our room was super clean and we loved that we had access to high-end groceries downstairs in the shop. Super close to a great mall so shopping was a breeze."

"A few suggestions that could elevate the guest experience further: Dining: Breakfast offerings could be enhanced with more consistent availability. Fresh fruit like bananas and the fruit bowl were available only one of the days during our stay, having these replenished regularly would be greate. The coffee flavor was quite light (felt like flavored hot water); a richer brew would be appreciated by coffee drinkers. Facilities: We noticed only one elevator was operational, which occasionally caused wait times. Rooms: The rooms were fairly clean and comfortable. Updating some of the furnishings could help modernize the space and match the quality of service."

"I was in town for a convention and had booked well in advance. My room was not ready for almost an hour after the scheduled time. Staff was nice enough but not exceptionally friendly. The room was clean but there’s noticeable little things like rips in the curtain sheers and stains on the carpet that I didn’t expect for the cost of the room. "

"amazing staff. beautiful rooms. best spa."

"The hotel itself was not bad. Parking was $49/night which was annoying. On our first morning, we discovered ants in our bathroom. We didn’t think much of it and got rid of them the best we could. After we arrived back to our room after a long day of walking with our two young children, we showered and we getting in bed. I discovered an ant crawl on my son and got it off him. I think saw an ant in my bed and I had had enough. I called the front desk and the gentleman was apologetic and asked us to pack our belongings and go to the front desk and we would be issued a new room. Approximately 10 minutes later, after packing our things and getting the kids out of bed, we received another call to our room. A woman said there were no more rooms available. She said she would send up an engineer. I was not comfortable with this and proceeded to the lobby. Upon our arrival she immediately gave us an attitude. She asked us to have a seat in the lobby and told us again that there no rooms available. I began to look for another local hotel to stay at in the meantime. Once I found an acceptable hotel, I went back to the desk and asked if we could be refunded since we were displaced. Suddenly, there was another room available. We were moved and had no further issues. All of the other workers were very kind, but this particular employee was very disrespectful. "