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"Great "

"Excellent location. Near the train. Across the Street from Reina Sofia (Art Museum) "

"good hotel in Madrid, good location!"

"Excellent hotel, great location, very helpful staff, fabulous breakfast, would thoroughly recommend "

"Very convenient to Atocha train station. Good breakfast, and I liked that it’s done in one-hour blocks."

"We had dinner at the restaurant downstairs, EXTREMELY overpriced. The room was SO HOT, the air conditioner was locked, so we suffered sleeping in heat. The room was nice, but very minimal. Staff was nice and hotel was clean. "

"Clean room. Good breakfast"

"The Gran Vía location has charm, and the price looks appealing. Unfortunately, that’s where the positives end. We weren’t told at or before check-in about a €10 cash-only deposit for the fan remote — no air conditioning, just a fan. Arriving late with no cash meant a sweaty first night and an ATM hunt the next morning. Three bathrooms on our floor: one had no toilet, one had an unusable shower, and the third had a broken shower. None had hooks or shelves. The building has a single lift, which was in use by housekeeping for much of our stay — we were on the eighth floor. The room has frosted glass doors onto the hallway, so light and noise pour in constantly. On our last night, a neighbour’s room light was left on until 3AM. The windows onto Gran Vía look great but offer no sound insulation, and with no AC, sleeping through a warm Madrid night is genuinely difficult. Cheap, yes. Worth it? Not for us."

"Great staff"