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Reviews of Home2 Suites by Hilton Chicago McCormick Place

3 out of 5
Home2 Suites by Hilton Chicago McCormick Place
123 E. CERMAK ROAD, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 295 out of 442 reviews" "
Rating 8 - Good. 99 out of 442 reviews" "
Rating 6 - Okay. 21 out of 442 reviews" "
Rating 4 - Poor. 10 out of 442 reviews" "
Rating 2 - Terrible. 17 out of 442 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Ella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Walking distance to McComick place
Stayed 1 night in May 2024
Response from Bess on 23 May 2024
Thank you for your feedback. We look forward to seeing you again

10/10 Excellent

Gisel

Liked: Staff & service
Stayed 1 night in May 2024
Response from Fenny on 16 May 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Roseane, FORT LAUDERDALE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff was very kind during my stay. The room was cleaned and had great amenities.
Stayed 2 nights in May 2024
Response from Fenny on 14 May 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Fenny on 6 May 2024
Thank you for your feedback. We look forward to seeing you again.

4/10 Poor

Krystal

Travelled with family
Not many good options around the area. Check in was not ready on time. No hot water in room in the morning.
Stayed 1 night in May 2024
Response from Bess on 3 May 2024
Thank you for your feedback. We will address your concerns with our team. We look forward to welcoming you back again soon for a much better experience.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from Wintrust Arena, so perfect for going to Sessanta
Stayed 1 night in May 2024
Response from Bess on 3 May 2024
Thank you for your feedback. We look forward to seeing you again

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Bess on 3 May 2024
Thank you for your feedback. We look forward to seeing you again

10/10 Excellent

Benjamin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay at the hotel. Staff was great!
Stayed 5 nights in Apr 2024
Response from Bess on 30 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Fenny on 29 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Stephan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NO FREE PARKING. I initially booked this room because it was listed as "free parking" in expedia when I searched for a room. Turned out you had to pay for the parking lot in the back or pay for valet. All street parking situations outside had a limit of 6 hours of parking. I stayed at the Home2Suites and it was nice! There's options to wash your dishes and even cook something if you ask for a portable stove top to be brought to your room. They didnt have hand soap for the bathroom but that was fixed by the front desk.
Stayed 1 night in Apr 2024
Response from Fenny on 22 Apr 2024
Thank you for your feedback. We look forward to seeing you again

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Fenny on 20 Apr 2024
Thank you for your feedback. We look forward to seeing you again

10/10 Excellent

xingjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Bess on 8 Apr 2024
Thank you for your feedback. We look forward to seeing you again

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Fenny on 4 Apr 2024
Thank you for your feedback. We look forward to seeing you again!

6/10 Okay

Kristal

Travelled with family and small children
Liked: Staff & service
This property is three in one, we didn’t realize this. The pool was so packed you couldn’t really swim with littles, and it’s heavily chlorinated so effects breathing and eyes also causing the pool to be so cloudy. Breakfast was very limited. There was still some garbage on the floor from someone before and the shampoo was either empty or broke. Otherwise it was very quiet in the room, tv kept freezing up. Staff is super friendly
Stayed 1 night in Mar 2024
Response from Bess on 28 Mar 2024
Thank you for your feedback. We will address your concerns with our team. We look forward to welcoming you back again soon for a much better experience.

8/10 Good

Morgan

Travelled with partner, Travelled with group
Liked: Amenities
For 3 hotels in one building that pool is extremely too small. Each hotel should have their own pool. As we could not enjoy it during our stay due to the fact there was an over amount of children in the area. Over 20 kids in one group.
Stayed 1 night in Mar 2024
Response from Latonia on 25 Mar 2024
Thank you for your feedback. We hope to have the opportunity to welcome you back again for a much better experience.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, beds a little hard for my taste but otherwise very nice 🙂🙂
Stayed 2 nights in Mar 2024
Response from Sara on 17 Mar 2024
Thank you for staying with us!

8/10 Good

Bart

Liked: Amenities
Nice place. Well taken care of, can walk to restaurants and bars. Room was laid out nice. The little kitchenette was well designed and would be useful for a longer stay. Breakfast was more than adequate. Took a big long to handle a maintenance issue but nothing extraordinary. Nice stay.
Stayed 1 night in Mar 2024
Response from Fenny on 9 Mar 2024
Thank you for your feedback! We are pleased to hear that you found everything to your liking, we hope to welcome you back again soon!

10/10 Excellent

Ana Marie

Stayed 1 night in Mar 2024
Response from Fenny on 7 Mar 2024
Thank you for your feedback. We hope to welcome you back soon!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 2 nights in Mar 2024
Response from Bess on 6 Mar 2024
Thank you for your feedback! We hope to see you again!

2/10 Terrible

Albert

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Bess on 6 Mar 2024
Thank you for your feedback. We will address your concerns with our team. We look forward to welcoming you back again soon for a much better experience.

8/10 Good

Lanai

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. More luggage carts are needed.
Stayed 2 nights in Mar 2024
Response from Bess on 4 Mar 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property had an exceptional view of Chicago’s skyline. It was located amongst many nice Resturants and was across the street from Wintrust arena which is a beautiful entertainment complex.
Stayed 1 night in Feb 2024
Response from Latonia on 4 Mar 2024
Thank you for your feedback! We are glad you enjoyed the view and the scenery. We look forward to welcoming you back again soon!

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tried to go in the pool twice. Undersized and filled with like 40 kids. Hotel itself was fine and staff friendly and helpful
Stayed 1 night in Mar 2024
Response from Bess on 5 Mar 2024
Thank you for your feedback. We hope to have the opportunity to welcome you back again for a much better experience.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! The food choices were limited. The food in the hotel restaurants was just ok...but it definitely was not worth the price! The cost of parking is ridiculous at $59/day!
Stayed 4 nights in Feb 2024
Response from Bess on 3 Mar 2024
Thank you very much for your feedback! Please come back and stay with us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast selections
Stayed 1 night in Feb 2024
Response from Latonia on 26 Feb 2024
Thank you for your feedback! We hope to see you again!

2/10 Terrible

claudia

Stayed 1 night in Feb 2024
Response from Latonia on 26 Feb 2024
Thank you for your feedback. We hope to have the opportunity to welcome you back again for a much better experience.

10/10 Excellent

LaMarr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Bess on 18 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Latonia on 5 Feb 2024
Thank you for your feedback! We look forward to welcoming you back soon!

6/10 Okay

Benito

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great! Just my “ neighbors “ have kids running g around on the hall at 3 a.m. keep us awake and not resting at all. The staff took care of them for a few al hours, but they got back at it next night.
Stayed 2 nights in Jan 2024
Response from Latonia on 1 Feb 2024
Thank you for your feedback! We will make sure to address your concerns. We look forward to having you back again soon.

10/10 Excellent

Lynnette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibky nice, hotel was extremely clean, breakfast was very nice. My only dislike was that we went to use the pool and you couldnt even see the bottom as the water was so cloudy. Opted to not use.
Stayed 1 night in Jan 2024
Response from Bess on 29 Jan 2024
Thank you for your feedback! Thank you very much for letting us know regarding the pool we will make sure to address it right away.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sara on 11 Jan 2024
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bess on 6 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

8/10 Good

Antoinette

Travelled with family
Liked: Staff & service, room comfort
New Year's Eve vacation
I enjoyed my stay and so did the family. However, the mattress was very worn, paper towels had stains on them, one of the tables were not clean, and the room smelled like feet and dampness. Other than that the room decor was very nice and modern. Parking was also too expensive.
Stayed 1 night in Dec 2023
Response from Bess on 6 Jan 2024
Thank you for your feedback. We will address your concerns with our team. We look forward to welcoming you back again soon for a much better experience.

10/10 Excellent

Elmer

Stayed 1 night in Dec 2023
Response from Bess on 29 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely, warm and inviting. The team at the front desk was very kind, efficient and fast. Excellent experience.
Stayed 1 night in Dec 2023
Response from Bess on 6 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Bess on 2 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Tyneria

Stayed 1 night in Dec 2023
Response from Bess on 29 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Porsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bess on 2 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Bess on 2 Jan 2024
Thank you for your feedback! We look forward to welcoming you back soon!

4/10 Poor

Mohanie

Travelled with family and small children
Disliked: Cleanliness
The bedding was disgusting. I don't think I will stay at this place hotel again.
Stayed 1 night in Dec 2023
Response from Bess on 2 Jan 2024
Thank you for your feedback. We will address your concerns with our team. We look forward to welcoming you back again soon for a much better experience.

10/10 Excellent

karla

Stayed 1 night in Dec 2023
Response from Bess on 17 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Meliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , Starbucks in the building, walking distance to the train and metro stops
Stayed 3 nights in Dec 2023
Response from Bess on 17 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bess on 17 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyce was awesome!!! (front desk)
Stayed 1 night in Dec 2023
Response from Bess on 17 Dec 2023
Thank you for your feedback! Nyce is thrilled to know that her service makes a good impact during your stay. We look forward to welcoming you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything About this Property.. was going to Soldier Field.. walking distance.. good place to sit and eat..right next door.. had to take the Train to the plane..walking distance.. the cleanliness of the hotel and my room excellent.. the complimentary breakfast perfect for me.. the Staff was courteous and respectful..and the Price.. on Point.. thank you for making it a great trip
Stayed 1 night in Dec 2023
Response from Bess on 17 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Cleanliness !!!
Stayed 1 night in Dec 2023
Response from Bess on 17 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Tawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bess on 10 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

6/10 Okay

Latiera

Stayed 1 night in Dec 2023
Response from Bess on 2 Jan 2024
Thank you for your feedback. We will address your concerns with our team. We look forward to welcoming you back again soon for a much better experience.

10/10 Excellent

ALISA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was for my daughter and her boyfriend. They had nothing but good things to say about hotel and room.
Stayed 1 night in Dec 2023
Response from Bess on 10 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!

10/10 Excellent

Andrea

Very friendly and helpful staff. They even let me check in early. Room is clean and spacious.
Stayed 1 night in Dec 2023
Response from Bess on 5 Dec 2023
Thank you for your feedback! We look forward to welcoming you back soon!