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"Everything perfect"

"El hotel está súper bonito y muy bien cuidado "

"Buen servicio"

"I had a Do Not Disturb sign on the door and they ended up coming in. Made the bed, took the towels and did not even restock anything. We went to complain to receptionists and they came back later after checking the cameras and didn't notice anyone go in (Then how was the bed made and the towels gone?) "

"Clean room, beautiful pool, attentive staff"

"Clean rooms. Nice lobby"

"COLD “Hot Tub” - the pool was actually warmer! It was very disappointing since it was the main reason I booked it. Arrived after 12 hour day of driving. Booking came with two free drinks, but we were charged for them. They took them off the bill, but c’mon… Hotel and room were nice, with secure parking."

"Lack of maintenance, shower in waves hot- cold, hard to use it"

"This hotel was great. I would definitely stay here again should we come back to Puebla. It was clean and the staff was incredibly accommodating. Something to note is that there is no fridge in the hotel room. We were able to ask at the front desk and they gave us a ticket to keep things refrigerated and retrieve them from the front desk as needed. We were also able to check in a bit early, and they stored our luggage well after check out so we could explore the area. "