Luxury Hotels & Resorts in Charlottenburg-Wilmersdorf from NZ$189

"Room was clean .Check in was not good, check in staff couldn't find my booking.Member of staff took my phone and started randomly scrolling through it which was annoying.Finally found my booking on their system, logged under he wrong name! Got to room to find toilet didn't flush and drain away. But was late at night so no one available to help.Air conditioning didn't work properly so asked for a fan.Was assured someone would drop one off the following day, but it didn't happen.Nor did maintenance deal with the toilet issue. Finally moved room.Asked for a late check out. Went out in the morning, returned to my room and was locked out.Another ordeal trying to get back into my room and find booking. Think staffing is the key issue here , otherwise lovely hotel."

"It was an amazing price for such a high quality hotel in such a good locationz"

"There are many stairs, reception is on the 4th floor. There is a very small, very old, rickety elevator that we heard water running through it during the rain one night, and then it was closed. Though there is key access to the building and all the floors, there is still unwanted people in the building. Parking- we asked for the parking pass, but could not find it the first night and the second could not safely get our car into the area (very small alley), scratching the rental car was not worth it. When my husband asked for help, the man at the desk did help, but was rude and reluctant. In the end, I paid 50euros for something I did not use. Other staff was wonderful, breakfast was good, and our room worked well for us."

"Zimmer & Komfort Die Zimmer sind angenehm groß, allerdings ist der Grundriss etwas unvorteilhaft gestaltet. Die Betten waren zwar bequem, aber die Bettwäsche und Handtücher wirkten alt und abgenutzt – diese sollten dringend erneuert werden. Ein kleiner Minuspunkt im Bad: Es wäre schön, wenn Bodylotion zu den bereitgestellten Pflegeprodukten gehören würde. Service & Personal Hier gibt es den größten Verbesserungsbedarf. Das Housekeeping war wenig aufmerksam (einige Handtücher wurden beim Wechseln schlichtweg vergessen). Der größte Schwachpunkt war jedoch die Rezeption: Das Personal war sehr unaufmerksam und unfreundlich. Mir fiel auf, dass die männlichen Kollegen etwas professioneller waren als die weiblichen. Lage & Preis-Leistungs-Verhältnis Das Hotel ist verkehrsgünstig an mehreren Knotenpunkten gelegen, was je nach Reiseziel sehr praktisch ist. Was das Preis-Leistungs-Verhältnis angeht: Sauberkeit und allgemeine Instandhaltung sind in Ordnung, aber für den gebotenen Service und die Ausstattung ist das Hotel ein bischen zu teuer."

"Clean room, staff fantastic, breakfast was amazing and location was perfect. "

"Comfortable"

"Super close to U bahn , nice hotel good area close to zoo and other sights "

"Rooms are exceptionally clean with friendly and helpful staff. The bar has a good selection of drinks and the in room minibar is stocked once a day."

"Excellent breakfast."