Apartments in Central America

"Excellent stay: The size of the property and ease of navigating from the lobby to the beach, and all in between, is a breeze. The rooms spacious, well appointed and very comfortable. Great beds, very clean and extremely attentive staff. The "Privilege" upgrade is highly recommended. It makes the trip so much easier from check in, to reservations, to getting chairs at the Privilege and El Beso pools. It also provides access to an additional restaurant that had great appetizers and the best margarita on the property. If you are lucky enough to get Rosas as your butler, well, your trip just went to 5 stars. She is the most attentive, fun and kindness woman you will meet and has the best laugh ever. With a little instruction, she planned out the week with reservations. The pools are great. We just used the Privilege , El Beso and typically ended up at the one by the beach. It was nice to be able to move around to various "vibes" each offered. The beach area is small but plenty of places to relax. Nice to have a restaurant on the beach too. My only complaint is the meat. Steakhouse and burgers were not great meat quality. The coupon dinners were fine. The rest of the food was pretty good. Not a lot of great salad options but everything else good. The staff made the trip so enjoyable. Every single staff was kind, warm and helpful. A relaxing space with fun evening events and bowling. One of the more enjoyable places we have stayed...and we have been to a lot of them!"

"So much fun! "

"Good staff nice hotel"

"We enjoyed every second of our time at Sunscape. The location is perfect, the water is crystal clear, and the atmosphere was exactly what we were looking for as a family with kids. "

"We had an amazing stay at Excellence Riviera Cancun and would love to come back one day. Staff: the staff at Excellence were amazing. Everyone was friendly, eager to assist, and very good at what they did. From the activity coordinators to the restaurant & bar staff to housekeeping, everyone was amazing. Pools: the resort has many pools, each awesome and catering to whatever you're looking for. A large main pool for fun and socializing. A lazy river for drifting peacefully on a mat. A few quiet pools for slowly wading. Restaurants: so many restaurants, so many options, and such great foods. Not everything was a complete win, but there wasn't anything we disliked. Rooms: we LOVED our room. Comfy, spacious, and can't beat that large rainfall shower. Amenities: one thing we were really looking for (and Excellence delivered on) was a fun activities schedule. They have a large variety of activities offered from morning (yoga) until late at night (DJ parties) with some really unique & enjoyable evening shows (circus, burlesque, all kinds of concerts). The only downside I can list is that if a staff member was not immediately able to help get you what you needed/solve your problem it often fell between the cracks. Example: we asked for a different kind of rum in our room, and staff said they had to ask someone else for help. It took 5 tried (and a unique intervention) to get it done. We didn't get the feeling staff didn't care, just that their handoff system wasn't the best."

"The rooms are great for families. Lots of activities and plenty of places to eat at. Aggressive time share sales people."

"Great Place "

"The room service is very poor. The room was cleaned only once in our 4 day stay. We called at the reception 2 days to get the dustbins cleaned and even I cleaned the dustbin myself one day. Also, there was a fight in a room on the same floor and there was foul smell of blood and waste everywhere for 2 days. No cleaning was done. Another thing, a glass broke in the room and i called reception to send someone to clean it, it took us 3 calls and 2 hours, when finally someone came to clean the floor at around 11:30 pm. "

"Good"