Top Hotels Near Centerpointe Mall in Grand Rapids from NZ$114

"Room was clean and everything worked. Should note the property was busy because of spring break."

"Listing said there was a pull out bed. There was not. It was very tricky for my family of 5. Had to pay for a roll away and then we were very cramped. "

"Nice facilities."

"Accesible parking "

"We didn’t use the internet as we tried and didn’t work well and don’t use shuttle but was available "

"The facility was clean and comfortable. The staff was extremely friendly and accommodating. Overall, this experience exceeded our expectations. "

"Room was fine but toilet bowl was dirty with trace of human waste. Took me an hour and 45 minutes to get in and have a room even though I arrived at 12:15 AM and tried to use the courtesy phone but nobody answered for 45 minutes. The person in charge for the evening is not answering the phone and maybe sleeping. I even call the day before to inform them that my plane is coming late and I may check-in around midnight. Only when I called the reservation phn no did I get to talk to someone to tell them that I was in the lobby waiting for someone to check me in. I will never use this hotel for having irresponsible employee. "

"breakfast was great, dining area was wonderful"

"This is my 3rd time staying at this hotel and what keeps me coming back is the fact that the rooms are clean, the lobby is comfortable, and the breakfast has a wide variety of options, including fresh fruit. The staff has always been pleasant and easy to communicate with. The hotel is in a great location with easy access to shopping, dining, freeways, and only 15 minutes for downtown Grand Rapids. This visit was different because we came back from dinner one night to find that the battery in our lock had gone dead and we were locked out of our room. It took over an hour for the problem to be resolved, and the 2 staff members at the front desk were very ill-equipped to deal with the issue, having to call someone from another hotel to help fix the problem. There was no manager on site, and while the staff was very polite and empathic, I am concerned that there was not a better plan of action for this type of situation. The issue was a large disruption to my evening plans, and I hope the staff gets more training on these types of issues."