Top Hotels Near Carol Downtown Mall in Punta Cana from NZ$69

"Pros- clean room, everything worked properly, food in the a al carte restaurants was good (shout out to Jorge in the Italian restaurant. He was sooooo good), entertainment staff were great (particularly Jailen). Cons- the service in the restaurants was TERRIBLE. 90 percent of the time we had to wave over wait staff for water or coffee and most of the time we had to get up and get it ourselves. When you do get their attention, they are slow. Bartenders are understaffed. Many of the staff members from the front desk to some of the a la carte restaurants are rude, unfriendly, and abrasive. "

"Amazing time from start to finish, food was great, lots of options, the hotel has many amenities. The entertainment team were wonderful, muñeco, black pearl, pokemon and Scooby did an outstanding job. "

"The room smelt like sewage . Other than that the resort is "

"Great place kind staff it was great "

"they need to change the towels and sheets, are to old"

"Great spot....everything was on point. Im definitely coming back. "

"My friend and I stayed for three days, and unfortunately it was a very bad experience. We received the room two hours late because it hadn’t been cleaned yet. We never had direct communication with the host and were never given an access code to enter the room. If it hadn’t been for the building’s doorman, we would have been left outside. On top of that, the internet was very poor and barely worked. The shower had almost no water pressure, and to make matters worse, the power went out one night and we had to find someone to help us reconnect it. Overall, it was a very disappointing stay. "

"This unit was fully equipped with everything you can imagine. The host was excellent and on point in every way! Will definitely return and I highly recommend 💯 "

"Yes"