Carlton Hills Hotels, Santee

"The photo promotes a slider with patio seating for the resort room, however, our room did not have this. The location of our room was great. I would say all rooms have easy access to the beach. The gift shop was very nice and had aloe when we needed it! Food on site is spendy. We wished for a microwave but we did have a small fridge. Pickleball was a blast! Be sure to take the scenic route through the middle of the property! I felt very safe walking around and over to mission beach at night too!"

"Friendly staff, room was modern. Loved the technology "

"Great spot. Amazing pools with food and drink service. Beautiful birds and turtles on site. Fire tables all around. Great vacation vibes."

"The room we stayed at smelled like dirty feet but they let us check in early so we didnt ask to get switched to another room ( we were going to be out and about most of our stay so we just stayed in that room.) The air conditioning doesnt seem to work well. I dropped it to lowest setting (60 something degrees) and room still felt stuffy and a little warm at time but again we were mostly there to sleep. Last night when we arrived, no parking. We had to park in a parking garage about a 10 min walk on 3rd floor. There is definitely not enough parking in front or side of hotel and the off site parking was a good walk away. The biggest and most concerning problem was the bed bugs and the way the situation was approached. Housekeeping came and took bugs (2) in a cup and left. Upon checking out my parking of $28 a day was waived. I feel the whole stay should be refunded. This is disgusting. The bed bugs was crawling on my daughters chest. "

"Relaxing "

"Easy"

"We like it."

"There was no coffee maker in the room which i thought was a bit odd these days. Having to leave the room, go downstairs, wait in line foe a coffee is a bit ridiculous. Most everything else was fine."

"We had a terrible room high up but with NO view. White concrete walls surrounded our outdoor veranda completely. We had asked for a ground floor. Not pleased. I also did not appreciate being told to wait for 4pm to have access to my room when I paid for the day use of that room on Day 1 as well as the night. Travelers are tired and want to shower and relax after a long plane ride. Put more staff on to ready the rooms much sooner. Not what I expected from an historic upscale luxury hotel that hosted famous people. We also were not told that we could use the pool while awaiting our room. I did ask for another room but first was offered one for an additional $150. Bad PR. Then after I responded, they offered to help look for another but we were leaving by then. Customer service was average run of the mill check in you'd get from $160 a night hotel chains, not Hotel del Coronado."