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Reviews of Falcon Crest Lodge by CLIQUE

3.5 out of 5
Falcon Crest Lodge by CLIQUE
190 Kananaskis Way, Canmore, AB

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1809 out of 2599 reviews" "
Rating 8 - Good. 638 out of 2599 reviews" "
Rating 6 - Okay. 100 out of 2599 reviews" "
Rating 4 - Poor. 30 out of 2599 reviews" "
Rating 2 - Terrible. 22 out of 2599 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed at Falcon Crest for our honeymoon and had a wonderful experience! The 1 bedroom style room we stayed in felt like home during our stay. Falcon Crest is well maintained and was very clean. The staff here were very professional, friendly, and hospitable. We have already highly recommended this place and can’t wait to come back again!
Stayed 8 nights in May 2024
Response from Daniel | Guest Services Agent on 28 May 2024
Thank you for taking the time to leave us a review! We're happy to hear our service and property helped give you both a great honeymoon experience. We hope to see you stay with us again!

10/10 Excellent

Elle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean! Very nice place to stay.
Stayed 1 night in May 2024
Response from Sylvester | Guest Service Agent on 29 May 2024
ElleThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

Gregory, Rosemeadow

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, friendly staff, free parking.
Stayed 3 nights in May 2024
Response from Sylvester | Guest Service Agent on 22 May 2024
Gregory Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

6/10 Okay

Ken

Stayed 2 nights in May 2024
Response from Sylvester | Guest Service Agent on 21 May 2024
KenThank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that would have made your stay better.Sincerely,

10/10 Excellent

Lynnette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the one bedroom suite and it was perfect for our short stay, full size kitchen was nice. It was a lovely 20 minute walk to downtown along the boardwalk and the weather was perfect. We enjoyed the hot tub with the mountain views.
Stayed 1 night in May 2024
Response from Sylvester | Guest Service Agent on 14 May 2024
LynnetteThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

Joy, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing!!! Beautiful hotel!!
Stayed 1 night in May 2024
Response from Randy| Guest Service Agent on 13 May 2024
Joy,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. I will be sure to pass this onto our staff. We hope to host you again in the near future. Sincerely,

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Better than advertised
Stayed 1 night in May 2024
Response from Randy| Guest Service Agent on 13 May 2024
Wayne,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future. Sincerely,

6/10 Okay

eva

Travelled with partner
Just thought the place is looking a bit tired and needs a refresh. Hallways are dark. The young fellow at the reception desk was wonderful and knowledgeable. We could hear the TV blaring in the next room The price was high to stay there
Stayed 3 nights in May 2024
Response from Randy| Guest Service Agent on 13 May 2024
Eva,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. We are sorry to hear that the tv next to your room was loud, the front desk could have went and talked to that room to turn down the tv for you if you would have called or came and asked the front desk. We hope to host you again in the near future.Sincerely,

10/10 Excellent

T

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is fantastic. Great location with underground parking that has a complimentary wash bay in the garage to tidy up your car. The staff was friendly and very accommodating. The room was very clean and much nicer than we expected. The washer and dryer was nice to have. The view from our room was beautiful, and having the deck with a barbecue was nice, though we didn't use the barbecue and opted to try the local restaurants. The rates were very resonable for the service and accommodations we recieved. I highly recommend this hotel. You won't be disappointed
Stayed 3 nights in May 2024
Response from Randy| Guest Service Agent on 12 May 2024
T,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We are glad to hear you enjoyed the complimentary car wash and the room. We hope to host you again in the near future. Sincerely,

2/10 Terrible

Laurie

should have been informed at the time of booking that you are under renovations.
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities
Place was really nice well kept short walk to Main Street with nice walking path.
Stayed 1 night in May 2024
Response from Randy| Guest Service Agent on 7 May 2024
Aaron,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future. Sincerely,

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Very well maintained and had everything we needed.
Stayed 1 night in May 2024
Response from Randy| Guest Service Agent on 5 May 2024
Michelle,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future. Sincerely,

10/10 Excellent

Jayna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at Falcon Crest and I was pleasantly surprised. We received a complimentary upgrade at check in, which was appreciated. The room was clean and well kept, the bed was comfortable, and it was quiet throughout the night. It was in walking distance to where we wanted to grab some food and drinks (Bridgette Bar and Tank310). I’d stay here again for sure!
Stayed 1 night in Apr 2024
Response from Randy| Guest Service Agent on 29 Apr 2024
Jayna,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Norman, Vegreville

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Randy| Guest Service Agent on 29 Apr 2024
Norman,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Chantelle

Travelled with partner
Liked: Cleanliness, amenities
Bed was cozy. Room was clean. The main issue was that the room was brutally hot. We tried numerous times to turn the A/C on and it didn’t work. Hot air was coming from the fireplace even though it was turned off. We ended up having to turn the pilot light off. After everything, the fan was still not going and the room wouldn’t cool any lower than 22 degrees. I called the desk hoping to get some help or a different room. Was told he was getting calls from all the floors about the same thing and that we will just have to open the window and use the fan that is in the closet. We slept with the sliding door wide open & had to put the fan together ourselves. It wasn’t the end of the world, however with the amount we paid to stay here, we expected better.
Stayed 1 night in Apr 2024
Response from Randy| Guest Service Agent on 27 Apr 2024
Chantelle,Thank you for taking the time to leave us your review. We are sorry to hear about the a/c not working. The front desk could have provided an extra fan as well to help cool off the room. Let us know if you there was anything we could have done to make your stay better as we are always striving for service excellence. We hope to host you again in the future.Sincerely,

8/10 Good

Nina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sylvester | Guest Service Agent on 17 Apr 2024
NinaThank you for taking the time to leave us your review. Let us know if you there was anything we could have done to make your stay better as we are always striving for service excellence.Sincerely,

10/10 Excellent

Izzy

Liked: Cleanliness, amenities, property conditions & facilities
great location, clean, nice and helpful staff
Stayed 3 nights in Apr 2024
Response from Randy| Guest Service Agent on 14 Apr 2024
Izzy,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Rachel

Stayed 2 nights in Mar 2024
Response from Randy| Guest Service Agent on 29 Apr 2024
Rachel,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Danielle

Stayed 1 night in Apr 2024
Response from Randy| Guest Service Agent on 23 Apr 2024
Danielle,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent sevice
Stayed 2 nights in Mar 2024
Response from Sylvester | Guest Service Agent on 4 Apr 2024
PeterThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
great rooms
Stayed 2 nights in Mar 2024
Response from Sylvester | Guest Service Agent on 2 Apr 2024
JoanneThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. He hope to host you again soon.Sincerely,

10/10 Excellent

John, Red Deer

Liked: Cleanliness
Response from Sylvester | Guest Service Agent on 2 Apr 2024
JohnThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

John, Red Deer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place with renovated rooms and a bbq on each balcony. The only inconvenience is that there is no area to park while you check in and that the underground parking lot was crowded due to a portion being closed for renovation supplies.
Stayed 3 nights in Mar 2024
Response from Randy| Guest Service Agent on 1 Apr 2024
John,Thank you for taking the time to leave us a review. We are glad to hear you enjoyed your stay enough to give us perfect scores across the board. We apologize for the inconvenience caused by the ongoing renovations and parking challenges. Your feedback is invaluable, and we're actively working to address these issues. We hope to host you again in the near future.Sincerely,

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Randy| Guest Service Agent on 29 Mar 2024
Colin,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

Cathie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Under renovations and limited parking but outstanding room, and cleanliness
Stayed 3 nights in Mar 2024
Response from Sylvester | Guest Service Agent on 26 Mar 2024
CathieThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us despite some of the inconveniences you experienced due to the renovations. We hope to host you again when we are all finished.Sincerely,

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great amenities!
Stayed 3 nights in Mar 2024
Response from Randy| Guest Service Agent on 15 Mar 2024
Josh, Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Mark, Calgary

Stayed 2 nights in Mar 2024
Response from Randy| Guest Service Agent on 30 Mar 2024
Mark,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love the Falcon Crest, it has amazing rooms that are very clean.
Stayed 2 nights in Feb 2024
Response from Sylvester | Guest Service Agent on 5 Mar 2024
SimonThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

MICHELLE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sylvester | Guest Service Agent on 7 Mar 2024
MichelleThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Quynh

Travelled with family
Clean. Room are newly upgraded
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on 4 Mar 2024
Quynh,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Kayleigh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sylvester | Guest Service Agent on 5 Mar 2024
KayleighThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Vanessa, Sherwood Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was upgraded to a beautiful suite. Wish we could have stayed longer than one night! Extremely comfortable bed and great hot tub. Will be back
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on 1 Mar 2024
Vanessa,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

shien

Stayed 2 nights in Feb 2024
Response from Sylvester | Guest Service Agent on 28 Feb 2024
ShienThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Kamila

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great value - location, amenities, and loved the fireplace! Will surely be coming back to stay again.
Stayed 1 night in Feb 2024
Response from Sylvester | Guest Service Agent on 26 Feb 2024
KamilaThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Thomas

Nice place!
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on 25 Feb 2024
Thomas,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, great amenities and friendly staff.
Stayed 2 nights in Feb 2024
Response from Sylvester | Guest Service Agent on 22 Feb 2024
ReneThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

En Hua

Stayed 1 night in Feb 2024
Response from Sylvester | Guest Service Agent on 22 Feb 2024
En HuaThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,

10/10 Excellent

Vikas

Stayed 2 nights in Feb 2024
Response from Sylvester | Guest Service Agent on 22 Feb 2024
VikasThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerley,

10/10 Excellent

Gailmarie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Underground parking, great bedding, well stocked kitchenette. Staff were friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on 19 Feb 2024
Gailmarie,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Angela, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here multiple times as always wonderful. Incredible staff, mountain views from the hot tub and a great place to relax!
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on 17 Feb 2024
Angela,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Douglas Donald

Stayed 4 nights in Feb 2024
Response from Randy| Guest Service Agent on 16 Feb 2024
Douglas,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a great time. The front desk staff was next level! We really appreciated the above and beyond service.
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on 12 Feb 2024
Tyler,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Paul

Liked: Property conditions & facilities
Beautiful location
Stayed 2 nights in Feb 2024
Response from Randy| Guest Service Agent on 12 Feb 2024
Paul,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good stay. Parking was limited. A pool would have been nice.
Stayed 2 nights in Jan 2024
Response from Randy| Guest Service Agent on 10 Feb 2024
Susan,Thank you for taking the time to leave us your review. We strive for service excellence so we always appreciate the feedback. Feel free to let us know about anything that might have affected your stay. Sincerely,

10/10 Excellent

joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A Wonderful romantic stay. Everything we could’ve asked for and more
Stayed 1 night in Feb 2024
Response from Randy| Guest Service Agent on 5 Feb 2024
Joshua,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern
Stayed 3 nights in Feb 2024
Response from Randy| Guest Service Agent on 5 Feb 2024
Frederick,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is a gem. I loved our stay with Falcon Crest Lodge & will definitely be staying here in the future! What I really loved was the fully equipped kitchen - not only was having all of the appliances convenient but we were pleasantly surprised by the quality of the appliances as well! The staff were extremely kind & helpful. It was a comfortable, cozy stay. I don’t know how this is considered a 3-star hotel, I think it is way above average!
Stayed 2 nights in Jan 2024
Response from Randy| Guest Service Agent on 2 Feb 2024
Jamie,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Billy

Stayed 1 night in Jan 2024
Response from Randy| Guest Service Agent on 2 Feb 2024
Billy,Thank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us perfect scores across the board. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Tristan

Stayed 2 nights in Jan 2024
Response from Sylvester | Guest Service Agent on 21 Mar 2024
TristanThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfy beds, quiet place to relax
Stayed 1 night in Jan 2024
Response from Sylvester | Guest Service Agent on 29 Jan 2024
AmandaThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again in the near future.Sincerely,