Spa Hotels & Resorts in Cancun South from NZ$101

"I loved everything about this hotel. No negative reviews for me"

"This property is amazing. I’ve been to other resorts and nothing can be compared to this specific resort. It’s one of the best ones. I’ve come across friendly to adults teenagers kids, and families and babies. I am definitely looking out for another opportunity to come back to this location. It is on my list to come back in the future and make more memories. I recommend this place to anyone looking for a good time, for amazing food, and for great drinks."

"Very nice accommodations. The staff was very nice and friendly. "

"The room was overlooking a wall. The music on the arrival night was very loud and you could hear it from our room."

"It was my least favorite of the Excellence Resorts. A Lobster House with no lobster. Staff threw away personal belongings. Some staff was rude and left our door wide open after room service."

"Excelente personal. Muy amables y el hotel en buenas condiciones."

"I paid for an all-inclusive trip meeting. I don’t have to pay for anything, but what I paid for to get there I was unable to eat at any restaurant on the property due to lack of information provided by the staff of when to eat or where to eat or what to where to eat. I was giving information on one thing follow those instructions got to a restaurant only to be turned away due to lack of room, or I was underdressed when in fact, there were people eating that we were wearing the same thing I was I was given a reservation for a restaurant the hibachi place I showed up for my reservation and they did not have me on the list so I could not eat there I did not eat from any restaurant except for breakfast at the resort my whole visit I would not recommend going to this resort to anyone of my friend. I will never be back again, and I was was not compensated in any way for the fact that the first day I got there was supposed to be at 1 PM. I didn’t get there till 5 PM because of 2 1/2 hour ride from the airport to the resort when it was supposed to be 21 minutes and then I finally got the resort. Nobody informed me of anything about the hotel got to my room by myself without instructions on how to use the electrical panel that supposedly operated everything in the room so I didn’t know how to put up the shades or open the windows or anything. The outside awning was broken. The inside awning was broken so my secondary resort there was maintenance people in and out of my room all day "

"En realidad quedé 100% satisfecha todo excelente"

"The buffet staff were so friendly, they made me feel welcomed. My partner is a pineapple monster and he wanted more pineapples even they were gone and the waiter gave him some freshly peeled pineapples. The smile on another staff was so inspired, the first night after we checked in, it’s already late. We were so tired and hungry and my partner was so grumpy, and the waitress’ smile calmed him down. The buffet was busy and sometimes they didn’t have bowls for the soup or no glasses for the milks, and the AC could be stronger for the hot weather. The shows at 9pm was ok, I enjoyed the MJ show and I suggest a live band music with drums and guitars and vocals and that will make audiences more engaged. "