Paradisus by Melia Cancun - All Inclusive

If you are even considering booking here, for the sake of your vacation, please keep looking. I have traveled to Mexico every yr for the past 5 yrs & this was by far my worst experience. This resort is dirty, has a poor smell, the rooms are poorly cleaned, you are nickel & dimed for everything the minute you get to the property, and their service is horrible. Upon arriving to the room, I immediately noticed a dingy, dirty looking rug in the seating area. Stained throw pillows on the bed, and stuck-on food on the spa brochure (shown) I went downstairs and asked for a new room, hoping that had just been an isolated incident. They check me into a new room. Same thing — dirty rug, stained pillows and this time I even found a blonde hair in the bedsheets. I have black hair. Even more disgusting — I turned over the comforter and found a dried yellow liquid stain on the inside (pictured). I was absolutely horrified, especially with the serious concerns over coronavirus and the spread of germs. From then on, every minute I spent in the room was miserable, wondering what had actually been cleaned or replaced and what hadn’t. That is no way to spend a vacation you spent your hard earned money on. I expressed my concerns to their management and I was told that they “looked into their housecleaning processes and found nothing wrong”. They offered absolutely nothing to remedy the situation.

Great service. Nice people! Will visit hotel again.