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Reviews of Grand Oasis Cancun - All Inclusive

4 out of 5
Grand Oasis Cancun - All Inclusive
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO

Reviews

5.8
Rating 10 - Excellent. 272 out of 1412 reviews" "
Rating 8 - Good. 237 out of 1412 reviews" "
Rating 6 - Okay. 261 out of 1412 reviews" "
Rating 4 - Poor. 225 out of 1412 reviews" "
Rating 2 - Terrible. 417 out of 1412 reviews" "

6.4/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nora

Stayed 4 nights in May 2024

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we did not like was their buffet food it was terrible. Also, the beach club was closed and we were there for that.
Stayed 4 nights in May 2024

4/10 Poor

Nina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

2/10 Terrible

Eva Carina

Travelled with partner
Disliked: Property conditions & facilities
The food is horrible
Stayed 4 nights in May 2024
Response from Georgina Aguirre on 23 May 2024
Dear Eva,We would like to thank you for sharing your comments with us and with all the team. We regret that our gastronomic variety did not meet your expectations, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Georgina Aguirre.

4/10 Poor

Hector Hugo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property is very nice.service after several calls was non existent. Food was not good at all and that’s including the higher end restaurants I will not be staying at the grand oasis again or any affiliates and will not recommend any friend and family to stay there . For future trips i will look at other resorts
Stayed 7 nights in May 2024
Response from Georgina Aguirre on 23 May 2024
Dear Hector,Thank you very much for sharing your comments about your stay at our hotel by this means. We are truly sorry for the inconveniences you had with service and food during your recent stay. Please be assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Georgina Aguirre.

2/10 Terrible

Zaira

Disliked: Cleanliness, staff & service, property conditions & facilities
Will never stay here again
Stayed 1 night in May 2024
Response from Georgina Aguirre on 23 May 2024
Dear Zaira,Let us thank you for taking the time to write about your experience at our hotel. We regret not having met your expectations, please accept our most sincere apologies for the inconveniences during your stay. Rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Georgina Aguirre.

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from Georgina Aguirre on 21 May 2024
Dear Dennis,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you have been able to enjoy our great variety of restaurants, which have worldwide recognition, as well as, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Georgina Aguirre.

6/10 Okay

Spencer

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in May 2024
Response from Georgina Aguirre on 21 May 2024
Dear Spencer,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

6/10 Okay

Thomas-Jess

Travelled with family
Liked: Cleanliness, staff & service
Beach is terrible to use, waves are to rough.
Stayed 7 nights in May 2024
Response from Georgina Aguirre on 20 May 2024
Dear Thomas,Thank you very much for sharing your comments about your stay at our hotel by this means. We are sorry for the inconveniences you had with the beach, we hope that on your next visit the weather conditions improve and you can enjoy the beautiful waters of the Caribbean Sea. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Kind regards, Georgina Aguirre.

10/10 Excellent

Raman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Georgina Aguirre on 20 May 2024
Dear Raman,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

2/10 Terrible

Kayla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never be staying here again. Upon arrival we tried to make all of our dinner reservations as soon as we gained app access all restaurants had no reservations. The buffet food was disgusting. The staff were only nice when tipped. One bartender stated they will only make us a drink if we tipped him. The rooms were dirty.
Stayed 3 nights in May 2024
Response from Georgina Aguirre on 20 May 2024
Dear Kayla,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Georgina Aguirre.

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad food, most of the staff were rude and rooms had cockroaches
Stayed 4 nights in May 2024
Response from Georgina Aguirre on 13 May 2024
Dear Sarah,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments about service, food and cleaning to correct the inconveniences you encountered and improve day by day. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Kind regards, Georgina Aguirre.

10/10 Excellent

Corey, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was everything you could ask for. Food was great, staff was friendly, location in a perfect spot. Resort is humongous and clean. Multiple pools and beach was big and clean. Lots of rocks and stones in ocean but hey other than that everything else was definitely a 10
Stayed 2 nights in May 2024
Response from Georgina Aguirre on 13 May 2024
Dear Corey,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you have been able to enjoy our delicious gastronomic variety, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We look forward to welcoming you once again. Best regards, Georgina Aguirre.

8/10 Good

Alberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In general, it was a beautiful resort, nice rooms, great food and service. However, you should probably upgrade to the black bracelet, otherwise you will get cheap alcohol with the blue/basic bracelet. You get what you paid for right?.
Stayed 2 nights in May 2024
Response from Georgina Aguirre on 13 May 2024
Dear Alberto,Thank you very much for sharing your comments about your stay at our hotel by this means. We are pleased that you have been able to enjoy our great variety of food, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Georgina Aguirre.

4/10 Poor

Vy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is all inclusive but everything required reservations which is 3-4days turn around
Stayed 2 nights in May 2024
Response from Georgina Aguirre on 9 May 2024
Dear guest,We would like to thank you for sharing your comments with us and with all the team. We are sorry for the inconvenience you had to enjoy our restaurants, we will forward your comments to the corresponding department in order to implement new processes and guarantee the satisfaction of our guests. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Best regards, Georgina Aguirre.

10/10 Excellent

Cecilia

Travelled with family
Liked: Staff & service, amenities
Nice. We liked it.
Stayed 2 nights in Apr 2024
Response from Georgina Aguirre on 6 May 2024
Dear Cecilia,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. It is a pleasure that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Georgina Aguirre.

8/10 Good

Gina

Liked: Amenities
Food was mediocre but the resort, pools and beach were nice.
Stayed 2 nights in Apr 2024
Response from Georgina Aguirre on 6 May 2024
Dear Gina,Thank you very much for sharing your comments about your stay at our hotel by this means. We are glad you were able to enjoy our great pools and beautiful beach. On the other hand, we regret that our cuisine did not meet your expectations, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Kind regards, Georgina Aguirre.

10/10 Excellent

Inderveer, Surrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 6 nights in Apr 2024
Response from Georgina Aguirre on 3 May 2024
Dear Inderveer,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you had an excellent experience with us and that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Warm regards, Georgina Aguirre.

2/10 Terrible

Miguel

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service and very nasty food
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 3 May 2024
Dear Miguel,Let us thank you in advance for taking the time to write about your experience at our hotel. Please be assured that we have forwarded your comments about service and food to the corresponding departments to correct the inconveniences you encountered and improve day by day. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Georgina Aguirre.

6/10 Okay

Jacqueline, Tampa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
friendly staffimg
Stayed 7 nights in Apr 2024
Response from Georgina Aguirre on 2 May 2024
Dear Jacqueline,We would like to thank you for sharing your comments with us and with all the team. We are proud to know that the service of our great team exceeded your expectations, we will certainly pass on your kind comments and congratulate them for their excellent work. It was a pleasure to have you as our guest and we hope you can visit us again soon. Best regards, Georgina Aguirre.

10/10 Excellent

Mirna Waleed Dawood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Georgina Aguirre on 3 May 2024
Dear Mirna,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

4/10 Poor

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Georgina Aguirre on 3 May 2024
Dear DouglasThank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

2/10 Terrible

gabi

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s not all inclusive like promise when you get there it’s a catch. You are not allowed to go to many places and if you want to go to many places, you need to add $58 per person air condition to noisy. I couldn’t sleep at night they recycled the food, you are not allowed to go to any bar around the pool if you don’t pay the extra $58 a day per person you’re not allowed to go in the place when I go to guest service they give me a very bad attitude if you don’t pay, you’re not allowed This is my first and last time in this hotel I don’t know if it’s had to do with you or with the hotel but this is the first time in 30 years. I feel so bad in Cancun I felt like I am a stepson that’s not allowed to do nothing over there , they have a different color bracelets and if you don’t wear the right color bracelet, you cannot go nowhere I am coming from very upset
Stayed 7 nights in Apr 2024
Response from Georgina Aguirre on 2 May 2024
Dear Gabi,Thank you very much for sharing your comments about your stay at our hotel by this means. We regret not having met your expectations, please accept our most sincere apologies for the inconveniences during your stay. Rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Georgina Aguirre.

8/10 Good

Alex Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Georgina Aguirre on 2 May 2024
Estimado Alex,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

2/10 Terrible

karina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff … BUt The buffet was horrible Hard to get reservations for other restaurants and you need a black bracelet in order to eat at other restaurants so this hotel is not all inclusive
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 30 Apr 2024
Dear Karina,Let us thank you in advance for taking the time to write about your experience at our hotel. We are proud to read your kind comments towards our great team, we will certainly congratulate them for their excellent work. On the other hand, we are sorry for the inconvenience you had with our restaurants and food, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Georgina Aguirre.

4/10 Poor

Hugo

Travelled with group
Disliked: Cleanliness, staff & service
Don’t recommend this resort to anyone the food and drinks quality was really bad and all the servers were very rude
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 29 Apr 2024
Dear Hugo,We would like to thank you for sharing your comments with us and with all the team. We are truly sorry for the inconveniences you had with service, food and drinks during your stay, rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We hope you can allow us to welcome you once again in the future to change your perception of us. Best regards, Georgina Aguirre.

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service
Great hotel
Stayed 1 night in Apr 2024
Response from Georgina Aguirre on 26 Apr 2024
Dear Jorge,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Kind regards, Georgina Aguirre.

8/10 Good

JESSICA Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to Cancun 6 times and this property was good. What I liked was it was highly walkable - if you want a hotel where you don’t have to leave, this is a good one. The walkable paths are quite long; it’s bigger than you think. There are beautiful birds everywhere and the landscape is beautiful. Just be aware that it gets very loud at night. If you want to dance, this place is for you! The music ends at 10/10:30pm though. The coffee shop opens at 7am. The food was okay but not amazing. Also, they say there are lots of restaurants but 4 of them are the same restaurant, just different rooms you can sit in for the same buffet. We’d say there again if there was a good deal.
Stayed 6 nights in Apr 2024
Response from Georgina Aguirre on 26 Apr 2024
Dear Jessica,Thank you very much for sharing your comments about your stay at our hotel by this means. It is a pleasure that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We look forward to welcoming you once again. Best regards, Georgina Aguirre.

4/10 Poor

Aaron

Travelled with partner
Disliked: Property conditions & facilities
I would strongly suggest to stay away from this resort. Firstly, when we arrived, the check in process took over 1 HOUR only for the front desk to tell us that the room was not ready, and made us wait another 30 minutes before we got access to our room. Secondly, the AC in our room would constantly make loud, vibration noises anytime the temperature would be changed manually. This would constantly be intermittent all ours in the night. Thirdly, the food was 2/10 👎 There were a few descent, dine in restaurants but to get in one of them was almost impossible as the reservations were always full. We had to wait for our last night of our 5 day get away, to get a reservation at Bahia Steakhouse. Other than that, you were defaulted to the 2 buffet options. The food at the buffets were definitely below average! It was the same thing every night, no variety, no change. Fourthly, some of the staff were not the most pleasant and made us feel like they were doing us a favor by serving us. With that being said however, they were a handful of staff members that delivered excellent customer service. All in all, the price made this place attractive. However I would recommend investing a little more and going to a nicer resort for a much better experience. I'm would not recommend this resort to anyone!
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 26 Apr 2024
Dear Aaron,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We hope you can allow us to welcome you once again in the future to change your perception of us. Kind regards, Georgina Aguirre.

10/10 Excellent

Chelsee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at this property. Friendly staff.
Stayed 3 nights in Apr 2024
Response from Georgina Aguirre on 23 Apr 2024
Dear Chelsee,We appreciate the time you have taken to share such nice comments about our hotel. It is a pleasure that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Kind regards, Georgina Aguirre.

2/10 Terrible

Robert

Disliked: Staff & service
A lot of the property was closed off for construction. The night life ends at 10:30 which is not advertised , it used to be 2 am . Overall it was a terrible stay and I will not be back .
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 22 Apr 2024
Dear Robert,We would like to thank you for sharing your comments with us and with all the team. Please accept our most sincere apologies for the inconveniences you had during your stay, rest assured that we will forward your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Georgina Aguirre.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Georgina Aguirre on 22 Apr 2024
Estimado Juan,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

2/10 Terrible

Famous

Travelled with partner
Disliked: Property conditions & facilities
Food was terrible. Rooms are very old and dated. I have been to Cancun 30-40 times over the years and this is one of my worst experiences. Resort has dozens of restaurants, clubs, and bars but most aren't available to you under their "all inclusive" option. Staff will direct you to another club, bar, restaurant and they will tell you to go back to the other one! It's an awful experience. The whole resort is a ploy to get you to buy a timeshare so you can enter the restricted areas!
Stayed 2 nights in Apr 2024
Response from Georgina Aguirre on 22 Apr 2024
Dear guest,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments to the corresponding departments to correct the inconveniences you encountered and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly. Best regards, Georgina Aguirre.

4/10 Poor

Vanessa

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I dint like that in the app is called all inclusive and it very limited on food ,drinks and sitting. Also it says they have a night club but if u dont upgrade you are not aloud in. No partying at all and that was the why i picked that place.Only one buffet was good in food and services everything else wa bad. I also called tbe lady to clean my room And all she did was leave towels and take the trash the floor waa never moped and i alao found some little friends under the glass from the coffe maker.
Stayed 5 nights in Apr 2024
Response from Georgina Aguirre on 18 Apr 2024
Dear Vanessa,Let us thank you in advance for taking the time to write about your experience at our hotel. We offer our sincere apologies that your time spent with us did not meet all your expectations, be assured that we will forward your comments to the corresponding areas to correct the inconveniences you encountered and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Kind regards, Georgina Aguirre.

10/10 Excellent

Fabricio, York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate all moment there with my friends. Congrats.
Stayed 5 nights in Apr 2024
Response from Georgina Aguirre on 17 Apr 2024
Dear Fabricio,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are glad that you and your friends enjoyed our wide gastronomic variety, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We hope to have the honor of welcoming you once again in the future. Best regards, Georgina Aguirre.

10/10 Excellent

HIMANSHUKUMAR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort , family friendly n helpful staff
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 17 Apr 2024
Dear HIMANSHUKUMAR,We would like to thank you for sharing your comments with us and with all the team. It is a pleasure that you have been able to enjoy our delicious gastronomic variety, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Warm regards, Georgina Aguirre.

6/10 Okay

Zabi Abdul

Disliked: Property conditions & facilities
Its okay but not the best
Stayed 6 nights in Apr 2024
Response from Georgina Aguirre on 17 Apr 2024
Dear Zabi,Thank you very much for sharing your comments about your stay at our hotel by this means. We are pleased that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. We look forward to welcoming you once again. Best regards, Georgina Aguirre.

10/10 Excellent

Marcial

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Georgina Aguirre on 16 Apr 2024
Estimado Marcial,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

6/10 Okay

Hugo

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 16 Apr 2024
Estimado Hugo,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

4/10 Poor

Alexis

Stayed 3 nights in Apr 2024
Response from Georgina Aguirre on 6 May 2024
Dear Alexis,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

4/10 Poor

Alexandra

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Kids should be separate from drunk adults and activities and pools, there should be more organized regardless pools chairs and cleaning. Some staff from the restaurants are very rude and some had a angry behaviour. I don’t I will bring back my family to this resort! Thanks
Stayed 6 nights in Apr 2024
Response from Georgina Aguirre on 15 Apr 2024
Dear Alexandra,We would like to thank you for sharing your comments with us and with all the team. We are very sorry for the inconveniences you had during your vacation, this is not the kind of service we are used to provide to our guests. Rest assured that we will forward your comments to the corresponding areas to correct the inconveniences you encountered and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Kind regards, Georgina Aguirre.

6/10 Okay

Carlos

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service
A bit confusing navigating the premise and not enough sigh to specified the reserved areas and the hours exclusive for the reserved people and non reserved guess. The property have potential And the beach area is good,,the restaurant is ok for the price all inclusive and the wile peacock are amazing touch. On the other hand the people with families with kids don’t control there children throwing food on the floor and other giving regular food to birds near the pool on plates and many trash around the pool and one insider in a restaurant a Kid taking food from The floor and placing it Back in to the buffet and one staff walk buy and saw it and didn’t say anything and the left food On the floor the staff didn’t picked up from the floor the staff Kicked to the Side
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 15 Apr 2024
Dear Carlos,Thank you very much for sharing your comments about your stay at our hotel by this means. Please be assured that we have forwarded your comments to the corresponding departments to correct the inconveniences you encountered and improve our service. Likewise, we appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Kind regards, Georgina Aguirre.

6/10 Okay

Tomas

Travelled with partner
Disliked: Cleanliness
Will not stay here again. Well, I can’t really say there was something we liked. The check-in was weird. Check-in was at 3pm but we could not get into our room until 4pm..? We were there for only 1 night and the front desk person kept telling us about a couple of great restaurants were we had to make reservations 2 days in advance..? We did have 2 uninvited guests (roaches). 1 was not alive between the top glass and the wood of our night stand, so obvious, and the other one made theirs presence at night in the bathroom. We have pictures and video (house keeping needs to be talked to). How many “stars” is this hotel? This was our second time staying at this hotel and our last. We will not stay here again
Stayed 1 night in Apr 2024
Response from Georgina Aguirre on 15 Apr 2024
Dear Tomas,Let us thank you in advance for taking the time to write about your experience at our hotel. We are truly sorry for the inconveniences you had during your recent stay, that is not the kind of service we are used to providing to our guests. Rest assured that we have forwarded your comments to the corresponding departments to correct these inconveniences and improve our service. We reiterate once again our sincere apologies and we are at your disposal, we hope to have the honor of receiving you again to improve your experience in our resort and change your perception of us. Best regards, Georgina Aguirre.

10/10 Excellent

Kamalpreet Singh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Stayed here twice.
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 15 Apr 2024
Dear Kamalpreet,First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún. We are delighted that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Best regards, Georgina Aguirre.

8/10 Good

Tuumasi Adami

Travelled with family and small children
Good
Stayed 6 nights in Mar 2024
Response from Georgina Aguirre on 12 Apr 2024
Dear Tuumasi,Thank you very much for sharing your comments about your stay at our hotel by this means. We are delighted that you had a great experience with us and that you have been able to enjoy our great variety of restaurants, entertainment, facilities in general and the service by our excellent work team. Our main goal is to make our guests feel at home in the Mexican paradise. It was a pleasure to have you as our guest and we hope you can visit us again soon. Kind regards, Georgina Aguirre.

10/10 Excellent

Hyun ju

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Georgina Aguirre on 11 Apr 2024
Dear Hyun,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

4/10 Poor

Long

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is dirty and noisy. The food is not good.
Stayed 4 nights in Apr 2024
Response from Georgina Aguirre on 9 Apr 2024
Dear Long,We would like to thank you for sharing your comments with us and with all the team. We are truly sorry for the inconveniences you had with noise, cleaning and food during your stay. Rest assured that we have forwarded your comments to the corresponding departments to take inmediate actions and improve our service. We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing. Best regards, Georgina Aguirre.

6/10 Okay

Edith

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Georgina Aguirre on 10 Apr 2024
Estimada Edith,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,Georgina Aguirre.

8/10 Good

David, cape may

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Georgina Aguirre on 8 Apr 2024
Dear David,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,Georgina Aguirre.

10/10 Excellent

LILIANA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only improvement i would highly recommend is that you change your main cook or something cause the food here is horrible. No flavor at all. Thank you
Stayed 6 nights in Mar 2024
Response from Georgina Aguirre on 8 Apr 2024
Dear Liliana,Thank you very much for sharing your comments about your stay at our hotel by this means. We regret that our cuisine did not meet your expectations, we have already talked to our food and beverage department, to enhance the procedures and provide better service, expecting to satisfy all of your needs. We sincerely hope that this will not be your last visit and we look forward to making your next stay a memorable experience. Best regards, Georgina Aguirre.