Casa Balam Cancun

Adults-only hotel in Cancun with an outdoor pool

Where to?

Dates

June 2025

July 2025

Coffee/tea maker, blender, cleaning supplies

Overview
Rooms
Location
Policies

Popular amenities

Parking available
Pool
Laundry
Air conditioning
Free WiFi

includes taxes & fees

1 July - 2 July

Room options

All rooms

1 bed

2 beds

Showing 19 of 19 rooms

Standard Studio, 1 Double Bed, Non Smoking

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

25 sq m
Sleeps 2
1 Double Bed

Estudio 10

Highlights

Balcony or patio

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

25 sq m
Sleeps 2
1 Queen Bed

Habitacion 17

Highlights

Individually furnished

Individually decorated

Air conditioning

Smart TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

20 sq m
City view
Sleeps 2
1 Double Bed

Estudio 6

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

25 sq m
Sleeps 2
1 Queen Bed

Habitacion 18

Highlights

Individually furnished

Individually decorated

Air conditioning

Smart TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

20 sq m
Sleeps 2
1 Double Bed

Estudio 15

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

45 sq m
Sleeps 4
2 Double Beds

Estudio 9

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

24 sq m
Sleeps 2
1 Queen Bed

Junior Suite, 1 Queen Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Smart TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

Sleeps 2
1 Queen Bed

Estudio 11

Highlights

Balcony or patio

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

45 sq m
Sleeps 4
2 Double Beds

Estudio 13

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

25 sq m
Sleeps 2
1 Queen Bed

Habitacion 19

Highlights

Individually furnished

Individually decorated

Air conditioning

Smart TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

20 sq m
City view
Sleeps 2
1 Double Bed

Standard Studio, 1 Double Bed

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

25 sq m
Sleeps 2
1 Double Bed

Estudio 14

Highlights

Balcony

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

45 sq m
Sleeps 4
2 Double Beds

Estudio 12

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

25 sq m
Sleeps 2
1 Queen Bed

Estudio 1

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

25 sq m
Sleeps 2
1 Queen Bed

Habitacion 16

Highlights

Individually furnished

Individually decorated

Air conditioning

Smart TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

20 sq m
Sleeps 2
1 Double Bed

Quadruple Room

Highlights

Individually furnished

Individually decorated

Air conditioning

Smart TV

Hypo-allergenic bedding

Premium bedding

Separate bedroom

Down duvet

Sleeps 4
2 Double Beds

Estudio 8

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

25 sq m
Sleeps 2
1 Queen Bed

Estudio 4

Highlights

Individually furnished

Individually decorated

Air conditioning

Kitchenette

Mini-fridge

Smart TV

Hypo-allergenic bedding

Premium bedding

25 sq m
Sleeps 2
1 Queen Bed

About the area

Gladiolas, Cancun, QROO, 77500

What's nearby

Las Palapas Park - 1 min walk - 0.0 km
Benito Juarez Municipal Building - 5 min walk - 0.4 km
Plaza 28 - 8 min walk - 0.7 km
Plaza Las Americas - 2 min drive - 1.8 km
Puerto Cancun Marina Town Center - 4 min drive - 2.8 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

‪Hunter Bar Cancun: Address - ‬3 min walk
‪Black Café - ‬4 min walk
‪Pescaditos - ‬5 min walk
‪Cocina Libanesa Sahara - ‬1 min walk
‪El Crustáceo Cascarudo - ‬3 min walk

About this property

Casa Balam Cancun

Hotel near Las Palapas Park

Located close to La Isla Shopping Mall and Cancun Convention Center, Casa Balam Cancun provides a terrace and laundry facilities. Guests can connect to free in-room WiFi.

You'll also enjoy perks such as:

An outdoor pool
Self-parking (surcharge), express check-out and smoke-free property
Outdoor furniture, a front desk safe and tour/ticket information

Room features

All rooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as free WiFi and air conditioning.

Extra conveniences in all rooms include:

Hypo-allergenic bedding and down duvets
Showers and shampoo
42-inch Smart TVs with streaming services and digital channels
Blenders, coffee/tea makers and housekeeping

Languages

English, Spanish

Similar properties

Pool
Spa
Parking included
Free WiFi

includes taxes & fees

29 June - 30 June

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Onsite parking available only on request
Uncovered parking on site (MXN 150 per day)
Onsite parking options include a carport

Things to do

Outdoor pool

Conveniences

Laundry facilities
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)
Tour and ticket assistance

Outdoors

In a regional park
Outdoor furniture
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Tile flooring in public areas
Well-lit path to entrance

1 building
3 floors
Smoke-free property

Room amenities

Bedroom

Down comforter
Hypo-allergenic bedding
Premium bedding

Bathroom

Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Cleaning supplies
Coffee/tea maker

Air conditioning
Desk
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Access methods

Access code, private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Important information

Optional extras

Uncovered self-parking fee: MXN 150 per day
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Cleaning/housekeeping/linen fee: MXN 400 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts debit cards and mobile payments; cash is not accepted

Mobile payment options include: PayPal

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Pool access available from 9:30 AM to 10:30 PM

Guests under 18 years old are not permitted at this adults-only property

No pets and no service animals are allowed at this property

Property is also known as

Palapas Suites Hotel Cancun

Palapas Suites Hotel

Palapas Suites Cancun

Cancun Palapas Suites Hotel

Palapas Suites

Balam

Cancun Palapas Suites

Casa Balam Cancun Hotel

Casa Balam Cancun Cancun

Casa Balam Cancun Hotel Cancun

Frequently asked questions

Does Casa Balam Cancun have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:30 AM to 10:30 PM.

How much does it cost to stay at Casa Balam Cancun?

As of 28 Jun 2025, prices found for a 1-night stay for 2 adults at Casa Balam Cancun on 11 Jul 2025 start from NZ$95.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Casa Balam Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Balam Cancun?

Self-parking is available for MXN 150 per day.

What time is check-in at Casa Balam Cancun?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Casa Balam Cancun?

Checkout is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Casa Balam Cancun located?

Located in Downtown Cancun, this hotel is steps from Las Palapas Park and within 9 mi (15 km) of Forum Beach and Cancun Convention Center. La Isla Shopping Mall and Aquaworld are also within 12 mi (20 km).

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Casa Balam Cancun Reviews

6.0

7.0/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

4/10 Poor

luis

5 Sept 2022

Liked: Cleanliness

Disliked: Staff & service, amenities

I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.

Stayed 1 night in Sep 2022

2/10 Terrible

Danny

5 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Nasty vile management, horrid stay

I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.

Stayed 28 nights in Feb 2025

10/10 Excellent

CLAUDIA SHARENY

6 Nov 2024

Liked: Staff & service, property conditions & facilities

Lugar tranquilo y en buenas condiciones

Stayed 3 nights in Nov 2024

4/10 Poor

Kameal

27 Oct 2024

Stayed 6 nights in Sep 2024

4/10 Poor

JOSE

1 Aug 2024

Disliked: Staff & service, amenities, property conditions & facilities

Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa

Stayed 2 nights in Jul 2024

6/10 Okay

Karen

8 Jul 2024

Stayed 2 nights in Jun 2024

2/10 Terrible

Jorge

27 Mar 2024

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Mal desde un inicio

Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.

Stayed 3 nights in Mar 2024

6/10 Okay

Verified traveller

1 Jan 2024

Disliked: Staff & service

Stayed 4 nights in Dec 2023

8/10 Good

Jannik

26 Sept 2022

Liked: Cleanliness, staff & service

Stayed 2 nights in Sep 2022

4/10 Poor

Alan

15 Feb 2022

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2022

2/10 Terrible

Verified traveller

7 Mar 2021

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca

Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

6 Jan 2020

Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

3 Jan 2020

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.

Stayed 4 nights in Dec 2019

2/10 Terrible

Michela

30 Dec 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

10/10 Excellent

Ty, Seattle

20 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒

Stayed 5 nights in Aug 2019

6/10 Okay

ANDREW

24 Apr 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Quirky hotel downtown

An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.

Stayed 2 nights in Apr 2019

10/10 Excellent

Jose

29 Dec 2018

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

13 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy cómodo y buena atención lo recomiendo ampliamente

Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

12 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse

Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

7 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE

Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

6 Dec 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado

Stayed 1 night in Nov 2018

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Casa Balam Cancun

Photo gallery for Casa Balam Cancun

Reviews

Popular amenities

Room options

View all photos for Standard Studio, 1 Double Bed, Non Smoking

Standard Studio, 1 Double Bed, Non Smoking

Highlights

View all photos for Estudio 10

Estudio 10

Highlights

View all photos for Habitacion 17

Habitacion 17

Highlights

View all photos for Estudio 6

Estudio 6

Highlights

View all photos for Habitacion 18

Habitacion 18

Highlights

View all photos for Estudio 15

Estudio 15

Highlights

View all photos for Estudio 9

Estudio 9

Highlights

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed

Highlights

View all photos for Estudio 11

Estudio 11

Highlights

View all photos for Estudio 13

Estudio 13

Highlights

View all photos for Habitacion 19

Habitacion 19

Highlights

View all photos for Standard Studio, 1 Double Bed

Standard Studio, 1 Double Bed

Highlights

View all photos for Estudio 14

Estudio 14

Highlights

View all photos for Estudio 12

Estudio 12

Highlights

View all photos for Estudio 1

Estudio 1

Highlights

View all photos for Habitacion 16

Habitacion 16

Highlights

View all photos for Quadruple Room

Quadruple Room

Highlights

View all photos for Estudio 8

Estudio 8

Highlights

View all photos for Estudio 4

Estudio 4

Highlights

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Getting around

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About this property

Casa Balam Cancun

Languages

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