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"Gorgeous hotel, staff were really friendly and helpful. Rooms were spotless. We had some room service and food was really good too."

"Beautiful building. Huge rooms. Good parking and EV charging"

"I did not stay in the hotel as I had booked the wrong date and could not change it "

"Nice place to stay in Chester. The only issue is parking, specifically there is no reserved park for the duration of your stay. There are some spaces on a first come, first served basis, but if you leave you might not get a space when you return. I used the justpark car park opposite the Main Train station...7 min walk, but you can come and go as you please. "

"The hotel was dirty and old, they have drinks and snacks in the minibar fridge in room but no prices so you dont know how much it coast. The is a tv I want to log in to Netflix account or any other apps like YouTube did not work. The pool is always full because they do swimming classes for kids who are not guest of the hotel, everyday for 3/4 hours so you walk all the way to the pool from the other side of the hotel to be told is full and they don’t say come back in 30 mins they say nothing if you ask when should I come back the staff say I don’t know, I’m a paying guest I stayed here so I can use the pool but I can not use it when I want. The pool changing rooms are dirty with cloths or towels on floor no staff about to clean or 1 person at reception , pool is full even before u go to the pool outside the door the is a yellow floor sig saying pool full. So the expect you to walk back 20 mins letter to find out if the is space and if not walk back again I came here to relax. Do not stay here is the worse hotel I stayed in. "

"Accommodated DF options, at breakfast. Staff friendly, room beautiful/ clean. Hotel overall wow factor! "

"Great venue, friendly staff, top location. "

"Friendly staff and a smart hotel. Would return. "

"Great location 5 minutes walk from the city centre - staff excellent - very clean and tidy rooms Must say the food and service in the Canaletto restaurant was particularly good - a quiet relaxed evening "