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Reviews of The Royal Victoria Hotel

3 out of 5
The Royal Victoria Hotel
Llanberis, Gwynedd, Caernarfon, Wales

Reviews

8.4

Very good

Rating 10 - Excellent. 374 out of 1007 reviews" "
Rating 8 - Good. 436 out of 1007 reviews" "
Rating 6 - Okay. 135 out of 1007 reviews" "
Rating 4 - Poor. 51 out of 1007 reviews" "
Rating 2 - Terrible. 11 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Eve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean but was let down by the food. Breakfast was very good, bar meals basic but overpriced. A bad experience in the restaurant left us very disappointed. One member of party had a steak that was very tough & inedible, he was offered a replacement but it had put him off eating, apart from the waitress no one bothered to come to the table to apologise or discuss options and we were charged for the meal. Felt sorry for poor waitress who was left to deal with the situation. Should not have been charged for this and chef or manager should have come to the table. Drinks in the bar are also very overpriced
Stayed 2 nights in May 2024

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel for walking the Llanberis path. Great garden bar and the food in the restaurant is excellent. Staff very friendly and our room was pretty modern looking. Only slight negative is wobbly taps in the bathroom and it's a bit of a maze getting to the third floor. But would stay here again. 5 minutes walk to train up Mt Snowden and bus stop to other paths up the hill. Excellent example of a round tower behind the hotel and a scenic lake to have a swim in behind the bus stop.
Stayed 2 nights in May 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Beautiful surroundings. Good food!
Stayed 1 night in May 2024
Response from Reception on 22 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Christa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great spot for enjoying Snowdonia and the Mountain Railway. Our room was nice with good amenities. It was a bit confusing navigating the stairway to reach the third floor but the staff was helpful and friendly.
Stayed 1 night in May 2024
Response from Reception on 22 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here very much.
Stayed 2 nights in May 2024
Response from Reception on 22 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy, very little soundproofing between rooms and from outside. Would not stay again unless no alternative.
Stayed 2 nights in May 2024
Response from Reception on 15 May 2024
Thank you for taking the time to share your feedback. We are sorry that your stay with us was not more positive.

8/10 Good

sean

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
We stayed as part of a larger walking group to climb Mount Snowden on our Cancer Charity fund raiser, so to find the hotel was located only 300 yards from the start of the route was a real bonus. The staff were attentive and delivered great customer service, thank you. We stayed in room 248, a twin room on the corner , a massive plus was that the windows opened, so you could get real fresh air rather than air con, it makes so much differnce. In general the property was good, it has a lift as well as stairs, food and dinning service was great, with good options for different gueat requirements, conservatory on 1st floor looking down the valley was a bonus at breakfast. The one negative was the rust around the plughole in the bath, which is not only unsightly but its a bit sharp, and not what you would expect in a hotel like this. An enamal repair of the pressed steel bath would do a temporary job, a kit cost about £30, or two days for a plumber to fit a new bath should be about £600 with materials. All in all a good location and service ****
Stayed 2 nights in Apr 2024
Response from Reception on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay, convenient location.
Stayed 2 nights in Apr 2024
Response from Reception on 1 May 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super property but only issue we had was the room temperature. So hot. Heating was not on in the room but was in the bathroom. Even with the window open didn't make much of a difference. What it would be like in the summer!
Stayed 1 night in Apr 2024
Response from Reception on 24 Apr 2024
Thank you for taking the time to leave your feedback. We hope to welcome you back again soon.

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent views, very convenient location, good parking and accessibility
Stayed 2 nights in Apr 2024
Response from Reception on 10 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Andrew

Travelled with partner
Liked: Amenities
A perfectly positioned hotel for exploring the national park. All the staff were helpful and friendly and the food in the restaurant was amazing, couldn’t fault it! Breakfast basic but all good and fresh, could maybe have been a little hotter. Was upgraded to an executive room which was amazingly spacious. Great comfy bed and coffee/tea facilities. Would highly recommend
Stayed 2 nights in Apr 2024
Response from Reception on 10 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Marie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel. We really enjoyed our two night break. Room was very clean but small. The breakfast was great. We were given permission to use the car park hours before check in - which after a five hour drive & before climbing Snowdon was much appreciated! We would love to return one day! Keep doing what you’re doing Royal Victoria!
Stayed 2 nights in Mar 2024
Response from Reception on 3 Apr 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay, it exceeded our expectations! wonderful staff, and the food was excellent. will be staying again!
Stayed 1 night in Mar 2024
Response from Reception on 14 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Reception on 14 Mar 2024
Thank you for taking the time to leave a rating. We are pleased you enjoyed your stay and we hope to welcome you back again soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024
Response from Reception on 5 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel with great staff
Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, comfy bed, friendly staff
The breakfast room conservatory is a highlight. The view over Llanberis with your coffee is well worth waking up early for.
Stayed 5 nights in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

James

Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service . Good breakfast
Stayed 2 nights in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Camila

Stayed 1 night in Feb 2024
Response from Reception on 3 Apr 2024
Thank you for taking the time to leave a rating. We are pleased your time here was positive and we hope to welcome you back again soon.

8/10 Good

Monica

Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to explore Snowdonia
A good location for exploring Snowdonia, reasonably priced, clean and comfortable. Friendly staff and a great breakfast.
Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Jiries

Stayed 1 night in Feb 2024
Response from Reception on 5 Mar 2024
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Steven

Stayed 2 nights in Jan 2024
Response from Reception on 31 Jan 2024
Thank you for taking the time to leave a rating. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Kamran

Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for taking the time to leave a rating. We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

david

Stayed 2 nights in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with excellent views of the surrounding, absolutely loved it
Stayed 2 nights in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service from staff at reception and when ordering food from the bar. Rooms clean and tidy, good shower. Single room a tad small but did the job.
Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Phill

Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for taking the time to leave a rating. We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and location
Nice staff. Nice hotel. Good location
Stayed 1 night in Dec 2023
Response from Reception on 31 Jan 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay..lovely room Breakfast great Collidors bit confusing
Stayed 2 nights in Nov 2023
Response from reception on 29 Nov 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we hope the breakfast set you up nicely for the day ahead. We hope to see you again very soon.

4/10 Poor

A

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Bed from hell.
Staff were very helpful and friendly. Hotel was clean. Breakfast was OK. The bed was literally the least comfortable bed I have ever (tried but failed) to sleep in. Like a wonky cardboard box full of broken springs. Room was like a sauna despite turning off radiators and opening window. Hardly slept a wink. Felt awful in the morning. If that bed and mattress are less than 20 years old I'll eat my hat.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Roy

Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

8/10 Good

W H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from reception on 29 Nov 2023
Thank you for taking the time to leave a rating. We hope to welcome you back again soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what you need
We stayed in the annex building (the coachhouse). Twin room. Room was clean and tidy with modern bathroom. Beds comfy and breakfast included. A great stay.
Stayed 1 night in Oct 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from reception on 31 Oct 2023
Thank you for taking the time to leave a rating, we hope to welcome you back again soon.

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for plenty of different walks up Snowdon
Stayed 1 night in Sep 2023
Response from reception on 24 Oct 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Gary

Stayed 2 nights in Oct 2023
Response from reception on 11 Oct 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.

4/10 Poor

samuel

Stayed 1 night in Oct 2023
Response from reception on 11 Oct 2023
Thank you for taking the time to share your feedback. We are sorry that your stay was not more positive. We hope to welcome you back to our hotel in the future.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from reception on 11 Oct 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon.

8/10 Good

Karen

Stayed 2 nights in Oct 2023
Response from reception on 31 Oct 2023
Thank you for taking the time to leave a rating, we hope to welcome you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb one night stay
Our visit was for a trip on the Snowdon railway, the hotel is conveniently situated almost opposite the train station. The hotel gardens are beautiful, tables and chairs provided for outside drinks, our room was excellent and the food was great. A really enjoyable stay.
Stayed 1 night in Sep 2023
Response from reception on 11 Oct 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Pros - staff were lovely. Room was clean. Cons- room was too small and claustrophobic. Beds not made properly next day. No proper window it was caged and could not open it. Like being in a cell. Very disappointed as looking forward to staying here. Food was badly cooked. Several other people complained about it. Considering it was AA accredited! Greens were raw. Steak overcooked. Fish meal oily. No afternoon tea offered or sandwiches that i could see. Never been to a hotel that does not off sandwiches. If they did they werent on the menu or in book in room. I have been all over the world and this hotel room was grossly overpriced. Would not recommend.
Stayed 3 nights in Sep 2023
Response from reception on 26 Sept 2023
Thank you for taking the time to share your feedback. We are sorry that your stay was not more positive. The window should have opened fine - we hope this issue was rectified upon you reporting it. The bar does not open until 3pm so food is not available before hand except for Saturdays & Sundays.