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The Hermitage Hotel Mount Cook

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View from Room
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Soundproofing, free WiFi, bed sheets, wheelchair access
Soundproofing, free WiFi, bed sheets, wheelchair access

Overview of The Hermitage Hotel Mount Cook

The Hermitage Hotel Mount Cook

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Bar
  • Laundry
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999

Explore the area

  • Popular LocationAoraki / Mount Cook Visitor Center4 min walk
  • Popular LocationKea Point Walk18 min walk
  • Popular LocationRed Tarns30 min walk
  • AirportGlentanner (GTN)21 min drive

Choose dates to view prices

About this area

Mount Cook

Located in Mount Cook, The Hermitage Hotel Mount Cook is in the mountains and in a national park. While the natural beauty of Lake Pukaki and Aoraki / Mount Cook can be enjoyed by anyone, those looking for an activity can head to Kea Point Walk.

What's nearby

  • Aoraki / Mount Cook Visitor Center - 4 min walk
  • Kea Point Walk - 18 min walk
  • Mueller Glacier - 29 min walk
  • Red Tarns - 30 min walk
  • Tasman Lake - 10 min drive

Restaurants

  • Alpine Restaruant — 1 min walk
  • Panorama Room — 1 min walk
  • The Alpine Restaurant - 2 min walk
  • The Old Mountaineer - 5 min walk
  • Chamois Bar & Grill - 10 min walk

About this property

The Hermitage Hotel Mount Cook

Luxury hotel with 2 restaurants and free area shuttle
2 restaurants, a bar/lounge and a coffee shop/café are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a snack bar/deli, an outdoor tennis court and coffee/tea in a common area. All rooms are soundproofed and offer free WiFi and hairdryers. For a bit of entertainment, guests will have flat-screen TVs with satellite channels, and other amenities include phones and free toiletries.
The Hermitage Hotel Mount Cook offers 164 forms of accommodation with a hairdryer and free toiletries. Flat-screen televisions come with satellite channels. This Mount Cook hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and fridges can be requested.
Recreational amenities at the hotel include an outdoor tennis court.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out

Safety measures

Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Free local area shuttle

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Hiking/biking trails
  • Outdoor tennis court

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Fridge (on request)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Japanese

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Low-height worktop and sink
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Fridge (on request)

More

  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 26 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: NZD 26 per night
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property is rated 4 star plus, and is displayed on this page as 4.5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 469 out of 992 reviews
5 - Excellent 47%
Rating 4 - Good. 348 out of 992 reviews
4 - Good 35%
Rating 3 - Okay. 113 out of 992 reviews
3 - Okay 11%
Rating 2 - Poor. 41 out of 992 reviews
2 - Poor 4%
Rating 1 - Terrible. 21 out of 992 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every bit of it, beautiful scenery, tranquil place to be
Stayed 1 night in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing mountain views, friendly and helpful staff with many entertainment options within the hotel.
Stayed 2 nights in Jul 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great about the room and view, but very disappointed with food quality quite underwhelmed, how it was presented and meat was off & could smell it straight away and then we found hair in our food as well. So yea, will go again but not for food for sure. Thank you
Stayed 1 night in Jul 2021

2/5 Poor

Liked: Amenities
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a relaxing stay. Thank you
Stayed 1 night in Jun 2021