It was terrible customer service.
We don’t know why we made booking wrong date so straight away, we called the hotel even though explained property, they didn’t respond. We called few times to negotiate to change the date. It’s not weekend, it was Wednesday. Finally, we got phone call from the hotel stuff. The parson got angry and he told us never to come as he would refund us. We just asked change the date but the result, they canceled us and they didn’t refund us. He lied to us. We sent email 4-5 times but they didn’t reply.