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"The room was lovely & clean. The staff were friendly & helpful. If we stay in Norwich again would definitely book here again. "

"Everything was well put together. The room was nice and neat. Breakfast was great as well. Staff was veey helpful and responsive "

"yes"

"Service at bar very sloooow"

"From check-in to check-out via breakfast and dinner, all staff we encountered were friendly and helpful. Room was clean, comfortable and tidy. 2 night stay in which the 2nd night was a bit noisier but nothing verging on causing a disturbance. Ideal location for city centre and for the University, where we had a concert on the saturday night. Food was fairly priced and extremely tasty. "

"The brasserie food was amazing in the restaurant but the service was terrible. We had a 40 minute wait between finishing our main and being offered a desert menu. The main problem was that we chose this hotel as it had a later check out time of 11am. However on approaching the hotel at 6pm we saw road closure signs starting at 9.30 the next morning for a half marathon. This meant that we had to leave at 9am to avoid the road closure or we would’ve been stuck at the hotel until 12.30pm. If we had known this at the time of booking then we would not have booked this hotel"

"Lovely room and hotel. nice spa and gym and great quality food. Would return for sure!"

"Lovely hotel, room was cosy and comfortable. Everything was clean and the staff were really friendly and helpful. Would definitely recommend and will be staying here again!"

"After a long day at the hospital we had decided not to travel to in the rain and dark so had booked this Hotel , so glad we did met by a lovely friendly young lady who welcomed us to the hotel , got our key and opened the door to a lovely large room on inspection it was clean and spacious checked bed sheets clean and felt just like home , mattress protector on which is a bonus not all hotels have these, the bathroom was fabulous you could eat off the floor the shower was a good size , the only let down it was cold on entry phoned reception was told comes on at 6pm ,once it did it was warm would have liked it on during the night has we had got very cold after a long day and we couldn't get warm in bed , going down to breakfasy met by welcoming staff who gave us awindow table and the breakfast was superb, eggs done choices very good bread was really lovely when toasted , after a traumatic day it was so nice to stay at a lovely friendly Hotel will recommend to friends and family especially a son who has just got into Golf ."