Bonnet Bay Hotels, Sydney

"Arriving early at the Shangri-La Sydney hotel, the staff warmly greeted us at the front lobby and showed us where to store our luggage. The Filipino guest services attendant who stored our multiple luggage was helpful and kind. After we had our breakfast, we went back to the hotel and this hardworking and friendly bellhop/porter was looking for us in the lobby while pushing a trolley with our luggage, backpacks, etc., and ushered us to our clean and spacious room with the amazing view of the city! Btw, the front desk staff who checked us in greeted us with a smile and paid attention to our concerns, being exhausted from our long international flight. She was the best! Breakfast buffet had a wide variety of international food to choose from; delicious and worth the price. Our stay was absolutely perfect! On our last day prior to embarking on our cruise, the concierge staff made sure our taxi to the port was there on time. She walked with us towards the taxi, like she was family sending us off safely to our next adventure. Thank you, Shangri-La, we had a wonderful time!"

"Clean spacious airy room"

"The buffet breakfast was awesome. Scrambled eggs were not rubbery. They were just right. But the variety was amazing. Pillows were super fluffy too. Trans and ferry’s right there "

"Breakfast was good but the line to get a table was a 15 min wait. Check in and check out staff were super friendly. Room service operator could have been friendlier, they sounded like we woke them up at 10pm for icecream. We cancelled the order as it sounded like we inconvenienced them. The bar closes at 10pm, I thought it definitely should be open till midnight as people checking in late and were being turned away for a night cap. We arrived about 9pm thought we would go and find somewhere for dinner near by as the restaurant was closed, but the only place we could find open was a kebab shop. Next time we will just order room service. Overall we had a lovely time in Sydney for the weekend. "

"Nice clean tidy room, great location for train into city. Staff were vey friendly and lovely buffet breakfast."

"Helpful staff to add a bed for our child. Good full buffet breakfast available."

"Central location, very clean & well equipped. Spacious living & sleeping areas. Good shower"

"Loved the ambience, location and all the facilities. Highly recommend if wanting to stay in Sydney CBD"

"It was very noisy with street noise coming up through the windows There was a gap under the door that allowed light to shine in so when you rolled over the light from outside the room would shine directly in your face The mattress was extremely hard and not very good quality The quality of the room and upkeep was good, but when you factored in the noise, the light and that you could hear people running in the hall and slamming doors during the night took away from the experience definitely"