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"fantastic hotel"

"Fantastic sized room and really clean. The bed and pillows were great quality and comfortable. All the staff were very friendly and helpful. The hotel is in a great position for exploring Bilbao and we can highly recommend it."

"Definitely not a 5 star hotel! We booked it because it’s a 5* that allows dogs. When we arrived, there was no bell person. They only had one person doing the door and they were busy with a large tour bus. When we mentioned it to the two men at the front desk, Guilherme and David, it was brushed off with an arrogance that upset my husband. He asked they tell a manager that a hotel that size should have two door people for a 5 star hotel. One of them went to speak to the female guest services manager, Anya, we came out and carried our 5 pieces of luggage by hand. They didn’t have a cart and the men were useless. She was great. Hotel amenities were crap. No shower cap which is a basic for that calibre of hotel. One ply toilet paper. It just wasn’t good. Breakfast was okay. Snacks at the level were good. Hotel was severely under staffed. We would go back for the dogs and the location. "

"I did not see the amenities "

"Very nice hotel with very friendly staff and great restaurant!"

"This hotel is extremely stylish - lovely design of the rooms and shared areas. The front of house staff are friendly and helpful. The location is central, close to the main shopping areas and restaurant. But it’s perhaps a little noisy and lively at night time for us. A couple of things let it down. Spa and pool access comes at a cost, we were told €20 for one hour. Also our room turndown was poor. They hung up towels left on the floor and didn’t leave clean ones, the bed was not well made and they didn’t refresh the water. For a 5* property, you’d expect more."

"Absolutely beautiful hotel in the heart of town close to the Guggenheim and Old Town. "

"Room was great, clean, comfortable bed, excellent location "

"Lovely hotel with modern decor. Very clean and well maintained. Very friendly staff. Decent gym for a few days stay. Excellent breakfast selection."