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"We stayed for two nights and the experience was shockingly poor. We had the Do Not Disturb sign on the door from the beginning, but hotel personnel entered while we were out, moved our personal belongings and threw away papers I had placed with my medication. Another occurrence while we were sleeping in the afternoon a male staff member entered the room without knocking and walked all the way to the bed, and after realising he said he had the wrong room. This is the staff who’s usually at the entrance and helps with parking, probably he wanted to clear or help with luggage for another room.. Around 20–30 minutes later, another housekeeping staff member entered again, probably for cleaning or who knows why despite the same Do Not Disturb sign!! Unacceptable! The personnel has no sense of being cautious and at leat knock. Instead they all just to barge in! The room also could not be locked from the inside, which made the situation even more uncomfortable. We reported everything to reception immediately, but there was no proper follow-up, no real apology from management and no gesture at checkout. Felt like they didn’t really care. The room was decent, but the staff training, privacy standards and guest safety were completely unacceptable for a hotel in this price range. I would not stay here again and do not recommend."

"Excelente hotel y la vista al lago una belleza! "

"A destination hotel sitting above Varese with gardens overlooking Lake Varese below. We were warmly greeted at reception and having arrived in the evening after a flight and drive, we chose to eat in the restaurant. Good move - the food was very good but surpassed by our waiter's enthusiasm to make crepe suzette at our table, which was excellent and thoroughly entertaining. We stayed in May, so the pool was closed and left before exploring the area but glad we stayed here - charming, historic and whilst there are areas that require a little TLC, it adds to the character. Rooms were comfortable, well equipped and a nice bathroom."

"Great place to stay in Como"

"Amazing experience. One of the best hotels we’ve ever been to Grazie Mille"

"Everything was good"

"Amazing position on the water in Bellagio. Great airconditioned room with huge waterfront views of lake Como and the scenic alps in the heart of town."

"Donatella è semplicemente straordinaria. Dalla prima comunicazione fino all’ultimo saluto, ha dimostrato una cura per gli ospiti che raramente si incontra. Disponibilità totale e un’accoglienza con i guanti bianchi fin dal primo momento. Al nostro check in tardi in serata ci aspettava già qualcosa da mangiare, ci ha procurato fiori nella giornata del compleanno della mia amica, gesti piccoli ma che dicono tutto sul suo modo di fare ospitalità. Le colazioni meritano una menzione speciale: ogni mattina una sorpresa diversa, con tantissime opzioni dolci e salate tutte fatte in casa. La qualità e la varietà erano eccezionali, uno dei momenti più belli della giornata. La villa era tenuta in modo impeccabile, pulita e curata in ogni dettaglio. Donatella ci ha anche guidate con consigli preziosi su ristoranti e attrazioni locali, tutti azzeccatissimi. Ci siamo sentite coccolate e completamente a casa. Villa Costanza con Donatella non è solo un alloggio, è un’esperienza speciale. Grazie mille!"

"Very clean room, loved the roof top terrace and restaurant!!"