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"The lighting could be better"

"Didn't use any of the facilities but were shown the pool and gym. All looked wonderful and at time, Not busy even though Easter week and child swim time was on. Lots of good walks around, and away from the course. No breakfast, but did use Oties for a bap and drinks. Deers Hut at entrance to the drive in is still brilliant for food and atmosphere. ."

"Quaint hotel in the centre of town. Good location for the castle and walks.. My room was in the main building. Room was a bit dated but clean and tidy with a proper walk in shower (a must for me) that was pretty decent for an old building. I didn’t have breakfast. Reception staff were friendly and helpful."

"Great hotel and location. "

"WiFi is awful! It’s just really poor but free so everyone is using a system not able to cope.Also, disabled parking spaces were blocked off with building work so parking was harder than it should have been. Breakfast was very good and staff in the restaurant each take a station and were really on it all the time so nothing ran empty and everything was hot and fresh and there were no delays. The pool was nice but the jacuzzi is colder than it should be and was fed with cold water."

"Misleading check in time. Arrived three hours early to be told we could either sit in the coffee bar for the remaining time or pay £140 to have a glorified swim. The room was dated and in poor repair with paint peeling in places and lights taped up. The inclusive breakfast was delicious however, in the 40 minutes we were there the cooked breakfast was not offered and things we not topped up unless asked. Could be absolutely wonderful if it was handled by staff with better customer service. "

"Nice and welcoming hotel, very handy for our stay!"

"Cheap and convenient "

"Nice location, in the deep of Surrey AONB but that’s where it ends. The building itself is dated and needs modernising. It’s great as somewhere to lay your head. Small bathroom, thin pillows and duvets. "