Bickendorf Hotels, Cologne

"We loved our stay here "

"Parking is at a different location from the hotel but not that far. David was very helpful and attentive to your needs."

"Room was mostly clean, apart from the odd splats up the wall (hoping they were clear blood splats). In the bathroom the shower waste cap rolled around the shower like a ball on a roulette wheel. The toilet seat was broken to improve your core when sitting, the bin couldn’t be opened and six sheets of toilet roll on arrival (neatly folded at the end though) The air con is erratic. Towels do not get changed daily and coffee isn’t restocked. The cream for the coffee was pierced so went off. Any noise issues you need to go to reception (according to the tv) which at 3,4 and 5 in the morning I was not willing to run downstairs. Most of the staff are helpful and friendly, but there was a couple of them that like to chat in German to each other whilst customers wait on. I know this sounds a lot, but I’m just picking out some of the intricacies and it’s not that bad. The biggest problem with the hotel is the location (which obviously the staff cannot help) It is next to the train station and in between is the police station. In this area is a concentration of drug takers/dealers, beggars and sex shops/workers. Going with a family means these are not amenities and distract from the trip. Even the police go around this area in groups of 3/4. No issues inside the hotel from the surrounding area. We did have to go out for food every afternoon and evening as they always seem to have problem with the food menu not working/available, so don’t rely on eating at the hotel at these times"

"Room was very clean, staff was friendly and the breakfast was delicious. Close to everything, definitely returning. "

"Great room and location"

"We used spa, it was good and relaxing."

"No pool or activities for the children that we found. Didn't have the opportunity to use the pigeon post bar, although it looked lovely. "

"Air conditioning was advertised but not working during our stay, as the system was still on winter mode. The room was too warm to sleep comfortably, and opening the window caused a lot of noise from the road. Unfortunately, this negatively affected our stay. "

"Right in the city center, so it was the perfect location for a short stay. The breakfast was pretty basic. As for our room, the bed was comfy but the pillows were foldable so heads up on that for those who cant sleep on flat pillows. When getting our rooms cleaned we noticed the cleaners never really vacumed the floors and didnt top up on the toiletries when we ran out of some that we had to call the receptionist who kindly came over to hand these over to us. Overall the staff were warm and friendly and very helpful with all queries that we had. I would highly recommended this hotel if your someome who's visiting Köln for the first time."