Benito Juárez Hotels, Mazatlán

"AIRPORT -HOTEL=AIRPORT TRANSPORTATION WAS SUPPOSED TO BE INCLUDED, THE HOTEL SAID BECAUSE I WENT THROUGH EXPEDIA FOR MY RESERVATION THEY WOULD NOT DO IT"

"Clean rooms, great amenities "

"The staff at the Doubletree were so friendly, remembered you from say to day and despite it being the Holy Week holiday and so busy made sure guests were attended to. We will definitely be back."

"Yes great service"

"The staff were amazing, always treated us wonderfully. However, there was very limited gluten free options. My meals consisted mainly of fresh fruit, plain salad fixings with no salad dressing that was gluten free, and French fries. We booked the Asian à la cart telling them I was a celiac. All I got was plain white rice and a plain chicken skewer, while the other 7 people of our party got wonderful options. They knew ahead of time that a celiac was going to be there. They cooked everything with soya sauce containing wheat. Even some plain stir fried vegetables would have been a nice addition to my plate. The adult pool was disgustingly dirty. One afternoon a drunk man threw up in the pool and they didn’t evacuate the pool to at least clean up the filth. There was cigar butts around the pool that had been there several days, the pile just kept growing daily. It was very disappointing. The RIU app was great for getting our fridge and coffee stocked. They were there within half an hour. "

"Good location, great staff, hotel is starting to show its age. At least one of the swim up bars should be adult only! "

"This used to be one of the top places along the Gold Coast but it's getting a bit shop-worn now. The elevators were wonky and it seems have been for quite some time, they just haven't bothered to fix them... Overall a great location, nice size rooms, pretty grounds."

"Enjoyed the stay"

"All of the staff is amazing"