Hotel Riu Emerald Bay - All Inclusive

3.5 star property
Travelers find beachfront bliss at Witches Beach, where water park adventures and poolside relaxation meet ocean views and watersport thrills

Choose dates to view prices

Hotel Riu Emerald Bay in Cerritos welcomes guests with all-inclusive comfort featuring a complimentary breakfast buffet and exciting water park access. Visitors enjoy the beachfront setting with sun loungers while Renova Spa offers rejuvenating massages and treatments.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa pool
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 77 of 77 rooms

Suite

  • 54 sq m
  • Sleeps 6

Suite Superior with Sea View

  • 58 sq m
  • Sleeps 2

Room Standard with Sea View

  • 31 sq m
  • Sleeps 3

Suite Junior with Sea View

  • 39 sq m
  • Sleeps 2

Room Superior with Sea View

  • 37 sq m
  • Sleeps 4

Standard Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (M)

9.0 out of 10
Wonderful
(10 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, Sea View (M)

7.8 out of 10
Good
(15 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (B2C-US)

  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Superior Double Room (U)

8.6 out of 10
Excellent
(13 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

8.4 out of 10
Very good
(11 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Family Suite, 2 Bedrooms (Superior, U)

9.0 out of 10
Wonderful
(8 reviews)
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Superior Double Room (B2C-US)

  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

Superior Room (M)

8.8 out of 10
Excellent
(28 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Family Suite, Garden View (M)

9.6 out of 10
Exceptional
(10 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (Superior, M)

8.8 out of 10
Excellent
(5 reviews)
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, Ocean View (U)

8.2 out of 10
Very good
(18 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room, Sea View (L)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(12 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (M)

8.6 out of 10
Excellent
(28 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Duplex (M)

9.0 out of 10
Wonderful
(4 reviews)
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Duplex (L)

  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Superior Double Room (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

Family Suite, 2 Bedrooms (L)

  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Family Suite, 2 Bedrooms (Superior, L)

  • 84 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Sea View (L)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Double Room (C)

8.6 out of 10
Excellent
(14 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room (C)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

9.4 out of 10
Exceptional
(15 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

8.0 out of 10
Very good
(3 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (Superior | C)

  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, Ocean View (C)

7.8 out of 10
Good
(7 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Duplex (Room | C)

  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Double Room, Ocean View (E)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (E)

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (E)

  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Duplex (Room | B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 31 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 8
  • 4 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Superior Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

Family Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Duplex (Room | B2C-CA)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 31 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room, Ocean View (Kids Free | C)

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Family Room, Ocean View (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room (E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (Superior | E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Duplex (Room | E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (E)

  • Sleeps 8
  • 2 Double Beds

Double Room (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Superior with Garden View

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • Sleeps 4

Family Suite -6 guests- with Garden View

  • 60 sq m
  • Sleeps 6

Family Suite -8 guests- Superior

  • 84 sq m
  • Sleeps 8

Double Room (U)

8.0 out of 10
Very good
(53 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

8.0 out of 10
Very good
(29 reviews)
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Duplex (Room | U)

  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Sofa Beds

Suite, Jetted Tub, Ocean View (U)

9.8 out of 10
Exceptional
(6 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Cerritos, a neighbourhood in Mazatlán, Hotel Riu Emerald Bay - All Inclusive is near the airport and on the beach. Mazatlán Letters and Monument to the Family are local landmarks, and the area's natural beauty can be seen at Olas Altas Beach and Islands and Protected Areas of the Gulf of California. Travelling with kids? Consider Mazagua Aquatic Park and Mazatlán Aquarium. Spend some time exploring the area's activities, including golfing. Visit our Mazatlán travel guide
Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110

What's nearby

  • Mazatlan which includes a sandy beach, surf and general coastal views
    Witches Beach
    1 min walk - 0.1 km
  • Aerial of Cerritos beach with a beautiful seascape captured at sunset
    Cerritos Beach
    7 min drive - 5.4 km
  • panoramic of city in the coast of pacific ocean in the morning view from the sea in mazatlan sinaloa
    The Mazatlan Malecón
    12 min drive - 10.4 km
  • Mazagua Aquatic Park
    7 min walk - 0.6 km
  • Marina Mazatlan Golf Course
    4 min drive - 2.3 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    33 min drive

Restaurants

  • Restaurante Las Gaviotas @ RIU Emerald Bay
    1 min walk
  • Sport Bar Riu Mazatlan Emerald Bay
    1 min walk
  • Kelly's Bar
    5 min drive
  • The Bistro
    17 min walk
  • Las Tres Islas Restaurant

About this property

Hotel Riu Emerald Bay - All Inclusive

All-inclusive family-friendly property located in Cerritos
Take advantage of a free breakfast buffet, free water park access and a nightclub at Hotel Riu Emerald Bay - All Inclusive. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in a facial, a hot stone massage and aromatherapy at Renova Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. Fitness classes are offered at the health club; other things to do include beach volleyball and windsurfing. Free in-room WiFi is available to all guests, along with 2 swim-up bars and 2 poolside bars.
Additional perks include:
  • 5 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and massage treatment rooms
  • A computer station, tour/ticket information and a gift shop
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 1028 rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and minibars. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • Flat-screen TVs with premium channels
  • Wardrobes/cupboards, free infant beds and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Frequently asked questions

Does Hotel Riu Emerald Bay - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Hotel Riu Emerald Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Emerald Bay - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Emerald Bay - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. After-hours check-in is not available.

What time is check-out at Hotel Riu Emerald Bay - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Emerald Bay - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include volleyball, aerobics classes and more.

Where is Hotel Riu Emerald Bay - All Inclusive located?

Nestled on the beach, this Cerritos property is within a 15-minute walk of Witches Beach and Mazagua Aquatic Park. Cerritos Beach and Marina Mazatlan Golf Course are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Riu Emerald Bay - All Inclusive Reviews

8.4

Very good

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 1219 out of 2208 reviews
Rating 8 - Good. 498 out of 2208 reviews
Rating 6 - Okay. 238 out of 2208 reviews
Rating 4 - Poor. 129 out of 2208 reviews
Rating 2 - Terrible. 124 out of 2208 reviews

Reviews

Verified

10/10 Excellent

Patricia Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes our room overlooked the beach and it was a beautiful view every morning and every evening
Stayed 14 nights in Feb 2026
Verified

10/10 Excellent

Seth

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, clean facility, food variety and quality was top notch.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Gordon Trevor

Beautiful ocean view
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Beach is beautiful, rooms are clean, staff are friendly
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Khadra

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff clean facilities and good food!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of room , not to crowded. Lots of meal selection . Courteous staff . Very secure location
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities
Room was very clean all staff were very pleasant
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Ocean was just steps away from our pool and the view from the 15th floor was amazing
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Catherine Louise

Great service in all aspects of the resort. Clean, Courteous, Accommodating, amenities something for everyone.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Michael Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at other Riu resorts and were pleased that Emerald Bay lived up to our expectations. One nice feature is that all the rooms in the tower are ocean view without having to pay extra. The beach was nice and the pool areas had something for everyone. The water park is a nice feature also. We enjoyed the buffet options best but the snack bar was always a good, convenient option. Staff was always helpful and worked hard to keep the common areas clean and inviting.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful staff!
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Kharina Sison

Liked: Cleanliness
Stayed for a week and everything was perfect from food, amenities, room and the view is so romantic. Elevators would only take 1-1:30mins.the longest to wait. Bands by the beach at sunset was fun too.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Staffing in all areas of Riu were professional, welcoming, and made our stay very comfortable. Thank you Riu!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious with a gorgeous ocean view! The beach is large and there’s always loungers available. It’s nice that this resort is located away from all the other hotels, restaurants, bars, etc… Very relaxing!
Stayed 8 nights in Jan 2026
Verified

8/10 Good

Amanda Frances

Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is very clean the cleaners are constantly cleaning up after guests and bathrooms. The food was excellent and the drinks 🍹 were amazing. We enjoyed the beach, spa all amenities. Most of the staff were friendly. There were Afew that were not. We had an amazing time as a group of 4 an would defiantly go back.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Darrell

Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent and clean, staff was great. The buffet was very good, lots of variety, however the al a carte restaurants were disappointing.
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu Emerald Bay is very clean, well maintained and excellent food choices. The older rooms have a deep tub to step in and out of, so ask for a newer room with a shower if you prefer. The brass bands on the beach can be a real spoiler if you want a relaxing holiday. This resort is also a distance from the city itself, be prepared for that too. But the beach is lovely and weather perfect!
Stayed 15 nights in Feb 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Resort was very clean. Staff was excellent.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Dan

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms with beautiful views.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Ethan Richard

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent. The food was ok and the margaritas need work, but overall we had an amazing time.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a spectacular RESORT! It was enormous, yet quiet & intimate. The decor was gorgeous & the staff was very friendly!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the pool and beach
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our time here at the resort. Found that it was very clean. The room was OK. The mattress felt springy though. And I would’ve liked the flatter pillow. The air conditioning was a bit loud as well. I know that’s tough to work with, but it was something that my wife complained about a lot. Food was good. Staff is very friendly!
Stayed 10 nights in Feb 2026
Verified

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and staff very friendly.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Monalisa

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean. Staff is attentive
Stayed 7 nights in Dec 2025