Bel Air Hotels, Panama City Beach

"We really enjoyed the Hotel. But the staff when we arrived was very nice and helpful! But the young ladies on the night staff was not friendly at all! And the young lady this morning really wasn’t friendly or helpful at all.. She wasn’t smiling and looking like she was mad at the world. We were there for three days and need towels, after 3 days we got. The around 11 pm after having to ask for the third time!"

"First got a room without view also all rooms have a beach view - front desk ‘found’ a room which had no towels, hand soap and seemed to need quite a bit of fixing up and that during spring break season. Pool and pool area seemed nice and kids loved it. "

"Old, run down. Under "renovations". One elevator only. Got stuck several times. "UNDER renovation" rooms....should pay people to stay in one. Second room, supposedly updated already, improvement but seriously lacking on all counts, considering it was a "renovated updated" room. The old refrigerator was still under the cabinet, floors scratched terribly, ocean/beach view were all that made it worth it. Amazing."

"The breakfast time is shorter than what I am use to. Should consider extending time to 10 am. The breakfast line extremely long. Had to eat breakfast oitside hotel. Overall hotel stay was good. Staff was very helpful."

"The original room we had did not have a balcony and it was horrible. Stale air and no movement throughout the room. The rooms are very small and outdated. Could be cleaned better as well. We did get moved to a room with a balcony and it made the stay much more manageable. Was able to open the door and get fresh air into the room. Bathrooms do not have exhaust fans which is odd and we also had a water bed in the shower. Overall it is a ok place to stay for a night but anything other than that I do not recommend. "

"The beach view was nice. The pool was closed. "

"Cardinal the front desk coordinator was AWESOME "

"The room was spotless, steps to the beach, plenty to do, Tiki Bar was awesome, staff so helpful. WiFi barely worked, but other than that I would def come again. No frills, but great place to lay your head if you want to just do the beach. "

"The unexpected charge of $15 Plus taxes a night per car per night was a huge disappointment and really affected my vacation. I was under the impression when I got trip total from Expedia. It was the total amount I would pay for the trip. I feel like I should have been four warned about the additional expense. It was over $100 with all three vehicles. Plus. If not for that, my trip would have probably been a lot better and things would have looked a lot different. The front desk staff and the overall housekeeping. Everyone was really great. Was doing a great job. Great personalities. I enjoyed them. Felt bad for the front office. Hearing all the complaints from the additional pay for parking from all the customers that didn't know about it so I didn't say much then but I'm saying it now in my review, VERY DISAPPOINTED "