Balcones de Loma Linda Hotels, Mazatlán

"Every thing was excellent, but put 2 stars for the property. Some pool areas are very slippery. I fell on the first day of my trip. Hurt my knee and the others leg pretty bad. "

"Location was good and safe. Not many shops around you need to get Uber or taxi to go to the shops or boardwalk. But it’s only a couple minutes away not to far. However the hotel had the most beautiful ocean/sunset views. It had its own private beach and the swimming pool overlooking the ocean. Service was great, all staff very friendly. Rooms were spacious and very clean!! We stayed in a Ocean view room with a kitchenette. Totally recommend!!!!"

"Great service"

"Great service"

"I love the convenience to the beach, tgeir parking lot and their stuff, very nice people."

"All the staff were hardworking and very friendly. "

"Let me start by saying the service is top notch. The room was clean and comfortable, and the location with beach access is great. Where it fell short for me was the “all-inclusive” aspect. When you hear that, you expect to be able to order freely from the menu, but in reality the options are limited to specific items. On top of that, the drinks were disappointing. Cocktails felt watered down, and even something as simple as a chocolate milk for my son tasted diluted. If you want a better-quality liquor, like Don Julio, you have to pay extra, around $7 per drink. The rooms themselves were fine, but the beds were a letdown. For a higher-tier resort, I expected better comfort. The mattresses were very firm, and the small pillows weren’t comfortable to sleep on. Another thing I noticed is that upon arrival, there weren’t basic amenities you usually expect, like bottled water or coffee in the room. Overall, it’s a good hotel with great service and location, but they need to improve the drink quality, expand the menu options, and pay more attention to comfort and accuracy in their listings. Some of the restaurants listed are actually offsite, and a few of the photos online don’t match the real setup, like Cilantros, which is enclosed rather than open-air as shown. "

"Well recommended for location and cleanliness of the property"

"Everything was perfect, the pool clean and comfy and the food was fresh and delicious."