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Reviews of WoodSpring Suites Bakersfield East

2.5 out of 5
WoodSpring Suites Bakersfield East
8311 E Brundage Lane, Bakersfield, CA

Reviews

7.2

Good

Rating 10 - Excellent. 347 out of 1007 reviews" "
Rating 8 - Good. 273 out of 1007 reviews" "
Rating 6 - Okay. 139 out of 1007 reviews" "
Rating 4 - Poor. 97 out of 1007 reviews" "
Rating 2 - Terrible. 151 out of 1007 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and quiet Staff were very nice and friendly
Stayed 1 night in May 2024

6/10 Okay

yesenia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Desgraciada mente el elevador no sirve y nos dieron la avitacion asta el último piso
Stayed 1 night in May 2024

8/10 Good

Margarita

Quiet
Stayed 1 night in May 2024

2/10 Terrible

Avelina

Travelled with partner
Disliked: Amenities, property conditions & facilities
I requested an accommodated room with Accessibility. The front desk clerk advised me that the elevator was out and gave me a room on the fourth floor. This was not at all accommodating. I had to book another room for the other individual Which needed the accommodations, wheelchair, accessibility, and with a working elevator
Stayed 1 night in May 2024
Response from General manager on 23 May 2024
allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our staff to ensure these types of situations will be handled differently in the future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General manager on 23 May 2024
Thank you for taking the time to give us your feedback it is very important to us we use this to further our constant improvement.

6/10 Okay

Malee

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Elevators were not working… after getting to our room a gentlemen was attempting to come into our room. The front desk clerk assigned our room to him after we settled into our room. But kitchenette was cool.
Stayed 1 night in May 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just like the location
Stayed 1 night in May 2024

10/10 Excellent

Romeo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I don't like is that the elevator doesn't work.
Stayed 4 nights in May 2024
Response from General Manager on 20 May 2024
We do apologize for not meeting your expectations on your recent stay. We do appreciate your feed back and will use this to further our constant improvement.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, amenities
Great stay good price and customer service was good
Stayed 1 night in May 2024
Response from General manager on 20 May 2024
We would like to thank you for taking the time to give us your feed back. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

April

Disliked: Property conditions & facilities
Right off the bat we were told the elevators were broke and we needed to use stairs. The room was on but warm out chair and floor damage. The stay in itself wasn't too bad. Had a medical issue and was charged $92 for blood stains which i understand having to do what you need to do but you couldn't use bleach or have a heart. Our cheap stay ended up being very expensive. And I'm a member! Sad!
Stayed 1 night in May 2024
Response from management on 19 May 2024
April , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

8/10 Good

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all customer service was perfect and welcoming as well as clean
Stayed 1 night in May 2024
Response from management on 11 May 2024
Curtis , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

8/10 Good

Socorro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from management on 11 May 2024
Socorro , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time staying at the WoodSpring Suites. The staff are very friendly and helpful. It is also very safe. Will definitely stay here again but the future.
Stayed 7 nights in Apr 2024
Response from management on 11 May 2024
Jennifer , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

6/10 Okay

abiel

Stayed 1 night in Apr 2024
Response from management on 19 May 2024
Abiel , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Terrible

hassan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from management on 26 Apr 2024
Hassan , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Gustavo

Stayed 1 night in Apr 2024
Response from management on 11 May 2024
Gustavo , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless in the neighborhood
Stayed 1 night in Mar 2024
Response from management on 1 Apr 2024
Brian , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

8/10 Good

Socorro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from management on 1 Apr 2024
Socorro , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok staying there.
Stayed 1 night in Mar 2024
Response from management on 28 Mar 2024
Lisa , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Everyone was nice. The property was a little worse for wear and my non-smoking room had a very heavy perfume smell which somewhat covered up a previous smoker in the room.
Stayed 1 night in Mar 2024
Response from general manager on 20 Mar 2024
allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the entire team. We sincerely appreciate your feedback and hope you will give us another chance to provide you with superior service.

2/10 Terrible

Rosario

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I get to the hotel & I was about to check in when I needed to leave all of a sudden I told her "I WILL BE RIFHT BACK" soon as I leave I get a notification of a transaction. Vanessa front desk girl charged me for one night because I didn't check in before 5pm causing me to lose my weekly rate. I called and said what the charge was for and she said "IF YOU DONT CHECK IN BEFORE 5PM WE START CHARGING" I SAID "WHAT!?!? SO you guys have a cut off time before checking in?" She said "NO" I said ok wow. When I come back to check in I'm confronted by another girl Yolanda. She was so rude didn't greet me or nothing and while staying there she made me hand wash my bedding because they won't exchange you new sheets if the sheets you bring in aren't clean. Defeats the purpose of them providing clean sheets I know. Keep in mind I'm 6 months pregnant have a 4 & 10 month old baby with me. When I go to check out the terrible manager Amber, workers get their attitude from her because she was the worst! She told me if all the girls in the front had bad attitudes then maybe it's not them it's me. I said "EXCUSE ME?" they needed to check my room to see if nothing was broken or missing I asked "Do you check everybody room who checks out?" She replied with a terrible attitude "YES, YEA WE DO!" Which is a lie because I've stayed there before and that didn't happen. Overall girls are all rude except Amanda she was an angel.
Stayed 7 nights in Feb 2024
Response from management on 13 Mar 2024
Rosario , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience

8/10 Good

Asif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Rooms have a kitchen but no irons?
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from management on 11 Mar 2024
Heather, Thank you so much for the great review and comments. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

4/10 Poor

Saul

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from management on 5 Mar 2024
Saul , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

6/10 Okay

Curtis

Liked: Cleanliness
Disliked: Amenities
Noise from both the adjacent freeway and teh railroad was distracting. Als, the walls between the rooms are thin. When my neighbor slammed his door my bed vibrated. Only one luggage cart. Price of teh room was very inexpensive though.
Stayed 1 night in Feb 2024
Response from management on 29 Feb 2024
Curtis , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Terrible

luis

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Gave my room to a stranger!!!
Lots to say but my biggest complaint is that at 8:30 at night, we had a stranger open our door as my daughter was right by the door. I heard a man’s voice, jumped out of bed, and he apologized and said the front desk gave him the room. The front desk admittedly gave him our room. When I think of how bad that situation could have been, it makes me sick to my stomach. We didn’t even stay the whole time we booked. Customer service was also awful. When we first checked in, the rooms AC was making a loud noise and the room did NOT have a sofa bed as advertised. The phone did not work to call down so we had to go back down. I was basically told I had to deal with the AC and sorry you were told there is a sofa bed. The maids were rude and when we went to the room, called the front desk in front of us and said I don’t know why you gave them this room. I’m not done cleaning it and I’m not going to rush. The wifi went down and the power making all keys have to be rekeyed. Many complaints. The elevator floor was soft in the middle. We would stand on the edges as we were worried it would collapse.
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Luis , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Sydney

Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Sydney , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Ivan , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

8/10 Good

Seth

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ignore the sketchyness and enjoy the best shower
Best shower I've ever had in a hotel, loved the older style hvac with the constant fan on button. I slept like a baby. Paint was peeling off the wall, holes and dents in the wall and you can tell the door was broken into a few times. Just left an uneasy feeling.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with the entire team to further our constant improvement.

10/10 Excellent

Sara

Stayed 2 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Thank you for taking the time to let us know how we are doing. We look forward to seeing you in the future

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Management on 22 Feb 2024
Michelle , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

4/10 Poor

Gary

Travelled with family and small children
Disliked: Cleanliness, amenities
No breakfast and too many pets. The hallways smelled like pet urine and people were so loud upstairs. At one point someone had pulled the fire alarm in the hallway. I don’t recommend staying here unless nothing else is available like in our situation. Vanessa at the front desk was the only good thing at this place.
Stayed 2 nights in Feb 2024
Response from Management on 19 Feb 2024
Gary , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Terrible

Jeanne

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Jeanna , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Carlos , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Terrible

Kayla

Stayed 3 nights in Feb 2024
Response from management on 22 Mar 2024
Kayla , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

4/10 Poor

Kevin

Business traveller
Disliked: Amenities, property conditions & facilities
Dogs barking in the hallways at 3am people having loud conversations at all hours NO HOT water in the room
Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
Kevin , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Albert

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
Albert , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay here
The pics and info on the web made this place look nice. It is really in a bad neighborhood with not so nice looking people around. People trying to break in. etc.
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with my entire team. We sincerely appreciate your business and hope you will give us another chance to provide you with superior service.

2/10 Terrible

Jennifer

Travelled with family
Awful service in the night when others are blasting music all night. They did nothing to make them turn down the music. We gave up and packed and left in the early hours.
Stayed 2 nights in Jan 2024
Response from Management on 29 Jan 2024
Jennifer , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Anais

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator went down the morning of our check in and was not fixed at all during our short stay. It was very inconvenient to walk the stairs especially to the higher floors with luggage. Also, we couldn’t sleep because there was a maniac making A LOT of noise! I couldn’t believe it. It was scary.
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Anais , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

4/10 Poor

Sandra

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Weed smell, remodeling going on …. Not noted on their website Elevator wasn’t working!!!
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Sandra , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

4/10 Poor

MAURICE

Disliked: Property conditions & facilities
Room heater AC was too noisy, had to unplug. Area looked unsafe, derelicts downing drugs behind local convenience store. Big metal fences around all busineses No place where I would eat.
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Maurice, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

6/10 Okay

Charmaine

Business traveller
Disliked: Cleanliness, property conditions & facilities
Better than the Motel 6
If you need a place to sleep and want to save money, this is perfect. But the hallways were loud and the elevator was broken, making a trip to the third floor tiring. The front desk was nice and accommodating, given that we got there at 1am to check in. I probably would not stay here again but at least the bed was comfortable and I was able to sleep.
Stayed 1 night in Jan 2024

2/10 Terrible

Jun Ki, Acton

Stayed 1 night in Jan 2024
Response from Management on 19 Jan 2024
Jun Ki , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator broken 1 towel in each room we requested 1st floor they gave it away they said elevator was down for 2 days but they didn’t call us until hour before arrival no time to find another hotel
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Robert , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. No utensils/glasses. Not enjoyable drinking wine from the bottle. We did go to Walmart for plastic cups.
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Leslie , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Terrible

Lisendra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My Father stayed passing through to get to AZ some family checked their kids in next to his room then went across to their own room and let their kids have at it all night without supervision video games with shooting sounds all night, up until 4 am. Pounding and shouting all night long. No phone in the room to call front desk. Horrible and loud getting no rest.
Response from Management on 15 Jan 2024
Lisandra , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The only thing I don't think is fair...that they don't have enough people working in resection. That day I stayed there was only one person and they had her take care of multiple things in the hotel. What prevented her from focusing on the people who were arriving to stay.
Stayed 1 night in Dec 2023
Response from Management on 15 Jan 2024
Luis , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Terrible

SUCHA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It smell bad , very dirty , linean had hair, heater in room not working
Stayed 1 night in Jan 2024
Response from Management on 8 Jan 2024
Sucha, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Management on 8 Jan 2024
Juan, thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.