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I arrived on the day I was having a Birthday. The hotel personnel noticed that and waited for me later and had a piece of birthday cake with a candle an sang a birthday song for me. I am very grateful. I would defenerltly come back here again
PEDRO
Stayed 1 night in May 2024
Response from Hotel manager Tierra Viva Arequipa - Puno on 24 May 2024
Dear Pedro: Thank you for sharing your wonderful experience at the Tierra Viva Arequipa hotel. It's comforting to know that the hotel staff made his birthday special. They really went above and beyond to make your stay memorable. We hope to have you in our hotels again in the future. #GreatCustomerService #MemorableExperience #TierraVivaArequipa.Warm regadrsKaty Delgado
The staff were great, it’s in a great area, walkable to everything.
Amy
Stayed 1 night in Mar 2024
Response from Katy Delgado - Hotel Manager on 11 Mar 2024
Dear Amy:Thank you for your review. It's great to hear that you had a pleasant stay at Tierra Viva Arequipa and the hotel's location and our staff make it a top choice. We hope to have you again at Tierra Viva very soon!Kind RegardsKaty DelgadoHotel Manager
10/10 Excellent
alberto
6 Mar 2024
alberto
Stayed 5 nights in Feb 2024
Response from Jefe de Hoteles Tierra Viva Arequipa - Puno on 20 Apr 2024
Estimado Alberto:Queremos agradecerte por tu excelente puntuación para nuestro hotel de Tierra Viva Arequipa. Esperamos haber cumplido con tus expectativas y por supuesto esperamos tenerte nuevamente en nuestro hotel muy pronto.Saludos cordialesKaty Delgado
This our favorite hotel in Arequipa. Once again we were very happy with our stay. The staff, as always, were very friendly and helpful, especially the little surprise on the morning of my birthday - thank you.
Michael
Stayed 3 nights in Feb 2024
Response from Hotels manager Tierra viva Arequipa - Puno on 20 Apr 2024
Dear Michael:Thank you for your excellent comment!! We are very happy to know that you really enjoyed your stay at Tierra Viva Arequipa and is nice to know that we sorprised you!Our mission at Tierra Viva is to contribute to make everyones trip an unforgettable experience. That means, that we will do whatever is in our hands to help our travelers to enjoy the city they are visiting. We will share your nice comments with our team, especially with .We hope to have you again at Tierra Viva very soon!Kind regards,Katy Delgado
Habián escaleras para utilizar el ascensor lo cual le quita el sentido o una persona con silla de ruedas es dificil de usar. La habitación tenía un olor raro, imagino que por eso estaban limpiando las alfombras porque en el lobby había un reguero de cosas y parecía que estaban limpiando. Adicional habia escalones para entrar y salir del ba´ño.
Cristty
Stayed 1 night in Sep 2023
Response from Katy Delgado on 30 Sept 2023
Estimada Cristty:Te agradecemos tus comentarios y sugerencias. Lamentamos mucho que nuestro hotel no hay cubierto tus expectativas.Esperamos tener una nueva oportunidad para atenderte y demostrarte que nuestra principal motivación es que nuestros huéspedes tengan placenteras estadías con nosotros.Gracias,Katerine DelgadoJefa de hoteles
Loved the coffee tea set up in lobby
and the breakfast.
Edgar
Stayed 5 nights in Aug 2023
10/10 Excellent
Esther
16 May 2023
Esther
Stayed 1 night in May 2023
Response from Katy Delgado on 17 May 2023
Estimada Esther: Mil gracias por tu excelente puntuación a nuestro hotel. El saber que disfrutaste tu estadía con nosotros es nuestra mejor recompensa para seguir creciendo y mejorando cada día. Una vez más, mil gracias y esperamos volver a tenerte muy pronto con nosotros. Saludos cordiales,Katy DelgadoJefe de hoteles ArequipaTierra Viva Hoteles
Estimado Andrew:Mil gracias por tu excelente puntuación a nuestro hotel. El saber que disfrutaste tu estadía con nosotros es nuestra mejor recompensa para seguir creciendo y mejorando cada día. Una vez más, mil gracias y esperamos volver a tenerte muy pronto con nosotros. Saludos cordiales,Katy DelgadoJefe de Hoteles ArequipaTierra Viva Hoteles
The stuff was very friendly and helpful...the issue was no A/C in the rooms they provide a fan that it helps...and the big issue is the we were in third floor facing the street and it was very noisy day at night
This was an excellent hotel, close to everything! The staff were extremely helpful and the room was amazing. They did an excellent job making sure everything stayed clean and sanitized during our stay. I would highly recommend staying here.
Wonderful, we would stay again hands down. The staff are all friendly & helpful. Very nicely organized and super clean room. I love the chocolates(local company called La Iberica) left on your bed every night:)
Tierra Viva Arequipa was perfect. The staff was kind, the location was ideal and our room was great. If you are sensitive to noise, ask for a room thats not facing the street.
This is a really nice hotel, great value. Super confortable room which was exceptionally clean. It's right in the heart of Arequipa hence a lovely place to explore a lovely city.
We had a great experience staying at Tierra hotel. Everyone was super friendly and provided us a great service! Breakfast was really good and it was close to everything you need from restaurants to touristic and historical areas! Highly recommend!
We have stayed here before and this time seemed even better than previous trips. The road outside the hotel is undergoing major renovation, yet the hotel was spotless as usual, and the taxi could drop us off right outside the door.
Manuel was an incredible host, as well as his staff, that went above and beyond to make us feel welcome and comfortable! The breakfast provided was good and provided us with a packed breakfast when we had an early morning hike!
We really enjoyed our time staying in a comfortable room with a wonderful staff!