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"This resort is unacceptable for a Hyatt property. On the positive side, the design of the pool itself was great for the area, and one of the few properties with a lazy river. The water temperature was refreshing. Beyond that, not much to like. For context, we stayed here on weekdays. The service here was terrible and unacceptable for this type of resort. The restaurants were significantly understaffed, with extremely slow service for both bar and restaurants. Housekeeping and bell desk repeatedly refused our requests for cleaning (we say other customers complaining about the same). The quality of the food here is bad, whether kids food or adult food. The marketplace is overpriced, and the quality is closer to what you find for takeaway food in a gas station. The quality of the ingredients of the food from the restaurants were high, the execution was poor and uneven. The pool area has no seating if you go late morning. We had to grab towels and spread out on the turf near one of the pools. Even the tables for food service were full of people just trying to find space. Only about 35% of the chairs with towels or personal items seemed occupied at any given time. The resort staff and rules did not have them enforce any turnover of space not being used.This was on a Monday and Tuesday, so not peak days. The rooms were adequately clean. A couple of family members seemed to get bitten by unknown, non mosquito bugs in the room. "

"everything was closed off besides the main pool and the bar there "

"Hotel under new ownership. Security door broken and anyone could come into hotel without key card. Beds were made with sheets that didnt cover entire mattress. Amentities from previoua year were canceled (shuttle and breakfast"

"We had a wonderful stay and the pool was amazing! Room was very clean and well set up. Would definitely stay there again!"

"Beautiful property, however our bed was horribly soft… I asked other guests about the beds in their room and everyone had the same complaint."

"Pools were fun for the kids. Water quality by the end of the day was atrocious. Food was mediocre at the onsite restaurants "

"We had such a great stay at The Saguaro! They let us check in early at no extra cost and even allowed us to enjoy the pool while our room was being prepared, which was a huge plus. We needed extra robes and they sent them up right away, super quick and easy. The staff was genuinely friendly, the amenities were great, and the pool and hot tubs were spotless with plenty of loungers available. My kids especially loved the bright, colorful vibe of the hotel, and they were so excited that they each got a big, comfy robe to wear to the pool. It made it feel extra special for them. Overall, such a smooth and fun experience. We will definitely come back."

"The staff were not that helpful. I asked "

"Jordan and his crew have the best customer service in Palm Springs"