Anthem Hotels, Phoenix

"The fact that you had to pay for parking is absolutely ridiculous. "

"Serious Hygiene Issue (Bed Bugs) – Room 125 We stayed at this property from April 9th–13th. Unfortunately, our stay was cut short when we discovered a live bed bug and fecal stains on the bedding in Room 125. We provided photographic evidence to the management, and the property manager, Meryl, confirmed it was "a match" for a bed bug. While the manager was professional in her demeanor and agreed to authorize a refund for our final two nights, the hotel was unable to move us to a new room, stating they did not want to risk the spread of the pests. This resulted in a forced early checkout and the significant inconvenience of finding last-minute accommodations and treating all of our belongings. While the staff was polite, a bed bug infestation is a major health and safety concern. I hope the property takes the necessary professional extermination steps to ensure this doesn't happen to future guests."

"Highly recommend! Friendly staff, well stocked rooms, and many fun activities on-site. The pool was perfect for our kiddos, but also nice for the adults. They even have a bar next to the pool that allows drinks at the poolside. We will definitely be back! As far as some of the reviews regarding time-share meetings, membership was never even mentioned to us. The only downside, which isn’t a huge deal, the washer and dryer appeared old and not well maintained. It took almost 2 hrs to dry 1 load of clothes…but other than that, I highly recommend!"

"Breakfast was fresh and really good and there was always parking stalls available!"

"Dirty room no amenities poor customer service parking is terrible "

"Beautiful resort. Amazing staff."

"Not good breakfast, hot tub was broken "

"everything was amazing!"

"Very clean and helpful staff. "