Triple Room, 3 Single Beds

Reviews of Hotel Avenue

3 out of 5
Hotel Avenue
Nieuwezijds Voorburgwal 33, Amsterdam

Reviews

7.6

Good

Rating 10 - Excellent. 287 out of 1004 reviews" "
Rating 8 - Good. 407 out of 1004 reviews" "
Rating 6 - Okay. 168 out of 1004 reviews" "
Rating 4 - Poor. 71 out of 1004 reviews" "
Rating 2 - Terrible. 71 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Warren

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Dennis on 7 Mar 2024
Dear Warren, Thank you for staying with us.

10/10 Excellent

Kenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 i will be back
Stayed 4 nights in Feb 2024
Response from Dennis on 4 Mar 2024
We're thrilled to hear that! Looking forward to welcoming you back soon!

2/10 Terrible

Ricardo, Spring

Disliked: Amenities
Horrible hotel and service, under construction.
Stayed 4 nights in Feb 2024
Response from Dennis on 4 Mar 2024
We apologize for the inconvenience and will address your concerns promptly. Thank you for your feedback.

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
The property was located within convenient walking distance from Central Station, the room was spotless and the staff just lovely.
Stayed 2 nights in Jan 2024
Response from Team Avenue on 8 Feb 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon!

6/10 Okay

Nataly

Travelled with family
Disliked: Property conditions & facilities
The moment we walked in, we already weren’t too impressed with the hotel. Although it was a cheap affordable price, I have stayed at other locations for cheaper and felt like I was at a 5 star hotel. Checked the bed for bed bugs and found a red stain under the sheets that was not cleaned. Area is ideal but would not stay again
Stayed 1 night in Jan 2024
Response from Team Avenue on 8 Feb 2024
We're sorry to hear about your disappointing experience. Your feedback is valuable, and we will address the cleanliness issues immediately. We apologize for falling short of your expectations and hope to have the opportunity to improve your impression in the future.

2/10 Terrible

Katlyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Avenue on 8 Feb 2024
Thank you for your feedback!

8/10 Good

sine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Avenue on 8 Feb 2024
Thank you for your feedback! We hope to welcome you back soon.

8/10 Good

annette

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Team Avenue on 8 Feb 2024
Thank you for your feedback! We hope to welcome you back soon.

6/10 Okay

Rodger

Liked: Staff & service
Disliked: Property conditions & facilities
Location perfect, bed horrible and safe at floor level was poor. Breakfast was OK
Stayed 3 nights in Dec 2023
Response from Team Avenue on 8 Feb 2024
Thank you for your feedback! We're delighted you enjoyed our perfect location and found the breakfast satisfactory. We apologize for any discomfort with the bed and safety concerns. Your comments will help us improve.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 7 minutes walk from Amsterdam Central Station and short walk to Dam square and all shops, Staff was very helpful as radiator wasn't working and they gave us their heater. Breakfast was lovely and would stay here again.
Stayed 3 nights in Dec 2023
Response from Team Avenue on 8 Feb 2024
Thank you for your wonderful review! We're delighted you enjoyed our great location, helpful staff, and lovely breakfast. We appreciate your understanding with the radiator issue. Looking forward to hosting you again!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Great location.
Stayed 1 night in Dec 2023
Response from Team Avenue on 8 Feb 2024
Thank you for your review! We're pleased you enjoyed your stay and our great location. We hope to see you again soon!

8/10 Good

Nicky Kishorbhai

Stayed 3 nights in Dec 2023
Response from Team Avenue on 8 Feb 2024
Thank you for your feedback! We hope to welcome you back soon.

2/10 Terrible

Lauren

.
Stayed 2 nights in Dec 2023
Response from Avenue hotel on 7 Dec 2023
Dear Lauren, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. This is certainly not the standard we strive to uphold. We will address these immediately to ensure a more pleasant experience for our future guests.

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location minutes away walking from Central Station. Clean room and amenities. Close to Amsterdam touristy area. Nice neighbourhood to walk around.
Stayed 1 night in Dec 2023
Response from Avenue hotel on 7 Dec 2023
Dear Henry, Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed our great location near Central Station, clean rooms, and convenient amenities. It's fantastic that you found our proximity to the touristy areas and the pleasant neighborhood for walking to be highlights of your stay.We appreciate your feedback and look forward to welcoming you back on your next visit to Amsterdam.Kind regards,

6/10 Okay

Lulu

Disliked: Cleanliness, property conditions & facilities
Fine but dirty bathroom
The hotel was basic but adequate. But my bathroom toilet hadn’t been flushed so I was greeted with someone else’s mess. Shower was a bit mouldy and there were hairs on my pillow. Not super clean.
Stayed 1 night in Nov 2023
Response from Avenue hotel on 7 Dec 2023
Dear Lulu, Please rest assured that we take your comments seriously, and we will address these issues immediately to ensure a more pleasant experience for our future guests. We appreciate your honesty and hope you give us another opportunity to provide you with a better stay in the future.Best regards,

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot would highly recommend
Stayed 3 nights in Nov 2023
Response from Avenue hotel on 7 Dec 2023
Dear Philip ,Thank you for sharing your positive feedback with us! We look forward to welcoming you back on your next visit to Amsterdam.Kind regards,

8/10 Good

Gill

Stayed 3 nights in Nov 2023
Response from Avenue hotel on 7 Dec 2023
Dear Gill, Thank you for sharing your positive feedback with us! Kind regards,

6/10 Okay

Eduardo

Travelled with family
Liked: Staff & service
Disliked: Amenities
The beds were not comfortable, but not only that when we look under the thin mattress top, there were lots of stains and black dots that look like bed bugs, we were extremely tired to look for another hotel. The location was great!
Stayed 2 nights in Nov 2023
Response from Avenue hotel on 7 Dec 2023
Dear Eduardo, We are sorry to hear about your discomfort with the beds and the condition you found underneath the mattress. Rest assured, we will thoroughly investigate and address the matter to ensure it does not happen again.We appreciate your understanding and hope to have the opportunity to make it right on any future visits. Thank you for choosing us and for your honest feedback.Best regards,

8/10 Good

Rebekah

Travelled with group
Liked: Amenities
Hotel is in excellent location, walking distance to everything. Also tram stop right out side.
Stayed 2 nights in Nov 2023
Response from Avenue hotel on 7 Dec 2023
Dear Rebekah, Thank you for sharing your positive feedback with us!We look forward to welcoming you back on your next visit to the city center!Best regards,

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Avenue hotel on 7 Dec 2023
Dear Edgar, Thank you for sharing your positive feedback with us!We look forward to welcoming you back on your next visit to the city center!Best regards,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel right in the city centre. Police station right next door so feels safe.
Response from Avenue hotel on 7 Dec 2023
Dear Rebecca, Thank you for sharing your positive feedback with us! We're delighted to hear that you found our hotel convenient, especially being in the city center. Your mention of the nearby police station adding to the feeling of safety is appreciated. We strive to provide a secure and comfortable environment for our guests.We look forward to welcoming you back on your next visit to the city center!Best regards,

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my wife and we had a great stay very clean nicely decorated friendly staff and very convenient to Amsterdam centre 5 stars definitely
Response from Avenue hotel on 7 Dec 2023
Dear Natalie, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you and your wife had a great stay, appreciated the cleanliness, enjoyed the nicely decorated surroundings, and found our staff to be friendly. It's wonderful to know that our location convenience added to your overall satisfaction.We truly appreciate your kind words and the 5-star rating. We look forward to welcoming you back on your next visit to Amsterdam!Best regards,

10/10 Excellent

Samuel

Stayed 1 night in Nov 2023
Response from Avenue hotel on 7 Dec 2023
Dear Samuel ,Thank you for sharing your positive feedback with us! Kind regards,

6/10 Okay

Dilan

Travelled with group
I booked this hotel for one night as I had a flight booked in the morning. It was a basic hotel and I guess you get what you paid for. Hotel charged me and friend a tourist tax on checking in. I was a little confused by this and would rather they include this in their rates on online. I was happy to pay this but paid regardless. My friend was Dutch and she was also charged a tourist tax even though he’s a Dutch national. Overall it was an ok hotel very close to the central station etc.
Stayed 1 night in Nov 2023
Response from Front Office on 14 Nov 2023
Dear Dilan, Thank you for choosing our hotel for your recent stay and taking the time to share your feedback. We appreciate your comments and are glad to hear that you found our location convenient. Kind regards,

8/10 Good

Samir

Stayed 3 nights in Nov 2023
Response from Front Office on 14 Nov 2023
Dear Samir, Thank you for choosing our hotel for your recent stay and taking the time to share your feedback. Kind regards,

10/10 Excellent

lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Lee, Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay at our hotel.

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amsterdam stay
Brilliant stay, great location within walking distance of central station and tourist attractions. Room was a good size, clean, with everything we needed. Highly recommend this hotel.
Stayed 2 nights in Nov 2023
Response from Team Avenue on 9 Nov 2023
Dear Sian, Thank you for taking the time to share your experience! We're thrilled to hear that you enjoyed your stay at our hotel. It's fantastic to know that our convenient location, clean rooms, and amenities met your expectations. We appreciate your recommendation and look forward to welcoming you back on your next visit!

10/10 Excellent

Clarence Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, breakfast area is very clean and the food is greàt. The staff are nice and keeps everything fresh.
Stayed 5 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Clarence, Thank you for your kind words! We're thrilled to hear that you enjoyed our clean rooms, breakfast, and the efforts of our staff. Maintaining a welcoming and fresh environment is our priority, and we appreciate your positive feedback. We look forward to hosting you again in the future.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for exploring Amsterdam
Fantastic hotel in a great location for exploring Amsterdam. Room was large and staff were very helpful too. Shame about the weather but would definitely recommend.
Stayed 2 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Wayne, Thank you for the fantastic review! We're delighted to hear that you enjoyed your stay and found our location convenient for exploring Amsterdam. It's great to know that our spacious rooms and helpful staff left a positive impression. We can't control the weather, but we're thrilled it didn't dampen your overall experience. We truly appreciate your recommendation and hope to welcome you back soon!

10/10 Excellent

Hishem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location a few minutes walk from Centraal station. The hotel is quiet and never heard any disturbances. Will definitely stay again.
Stayed 4 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Hishem, Thank you for choosing us and for your wonderful review! We're delighted to know that our perfect location and quiet ambiance contributed to a pleasant stay. We can't wait to welcome you back for another enjoyable experience. Safe travels until then!

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel location was great, the room was also large and clean. I didn’t like extra bed, I was expecting a sofa bed but there was just a sheet placed on the sofa which was not ideal. When I booked the room I could see in the photos a nespresso coffee machine but we only had a kettle with some bad instant coffee sachets.
Stayed 3 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Antonio, Thank you for choosing our hotel and sharing your thoughts. We're glad you enjoyed our great location and spacious, clean rooms. We apologize for any disappointment with the extra bed, and we'll look into how we can improve this aspect. Your feedback about the coffee options is duly noted, and we'll strive to enhance this aspect for future guests. We appreciate your valuable input and hope to have another opportunity to exceed your expectations in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception was very nice and let me check in early to a very clean and comfortable room! On the day of my check out they let me store my bags until my train in the late afternoon which was super nice!
Stayed 3 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear guest, Thank you for your lovely review! We're delighted to hear that you enjoyed a clean and comfortable room, and we're glad our reception team could accommodate your early check-in and late check-out needs. Providing a positive experience for our guests is our priority, and we look forward to welcoming you back on your next visit.

8/10 Good

Manesa

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was incorrect and very small We were relocated but the room was very cold as heating didn’t work However staff gave us a heater.
Stayed 4 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Manesa, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced with the initial room and heating. Your feedback is valuable, and we appreciate your understanding as we addressed the issues promptly. We're glad our staff could provide a heater to ensure your comfort. We're committed to making improvements and hope to have the opportunity to welcome you back for a more positive stay in the future.

8/10 Good

Audio

Travelled with family
Liked: Staff & service
Solid!
Stayed 3 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear guest, Thank you for the positive feedback! We're thrilled to hear you had a solid experience. If you ever find yourself back in the area, we'd love to welcome you again.

8/10 Good

Terry

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great area, staff was friendly and helpful. Only complaint is that the room could have been cleaner. Bed was made but bare minimum cleaning was done.
Stayed 3 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Terry, Thank you for choosing our hotel and sharing your feedback. We appreciate your kind words about our great area and friendly staff. We apologize for any lapses in cleanliness and take your comments seriously. Rest assured, we are addressing this to ensure a more thorough cleaning for our guests. We hope to welcome you back for an improved experience in the future.

6/10 Okay

Denys

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel has a perfect location near the central station. The breakfast is good. The stuff is helpful. Unfortunately, my room does not have heating. I have to sleep dressed. Not the best experience.
Stayed 1 night in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Denys, Thank you for choosing our hotel and taking the time to share your experience. We're delighted you enjoyed our perfect location, good breakfast, and helpful staff. However, we sincerely apologize for the inconvenience of the heating issue. Your feedback is crucial, and we are actively working to address this to ensure a more comfortable stay for all our guests. We appreciate your understanding and hope to welcome you back for an improved experience in the future.

10/10 Excellent

Leslie

Stayed 1 night in Oct 2023
Response from Front Office on 14 Nov 2023
Dear Leslie, Thank you for choosing our hotel for your recent stay and taking the time to share your feedback. Kind regards,

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near the central station and restaurants.
Stayed 2 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Francisco, Thank you for choosing our hotel and taking the time to share your feedback. We're pleased to hear that our convenient location near the central station and restaurants met your expectations. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Central
Hotel was close to train station 10 min walk . And 10 min walk to all main attractions.
Stayed 2 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Graham, Thank you for highlighting our convenient location! We're pleased to hear that our proximity to the train station and main attractions added to the enjoyment of your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit to the area.

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Good central li action and I y few minutes walk from central station. Staff very friendly and excellent English. Room a bit dated. Reported lamp on desk not working and also o e light in bathroom stopped worked. Reported to reception but didn’t fix while I was there. Mentioned again on checkout.
Stayed 2 nights in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Alan, Thank you for choosing our hotel and sharing your feedback. We appreciate your kind words about our central location and friendly staff. However, we sincerely apologize for the inconvenience you faced with the room issues. Rest assured, we take your comments seriously, and we are working to address these issues promptly. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful great location
Stayed 1 night in Oct 2023
Response from Dennis/front office supervisor on 14 Oct 2023
Dear Jenn , Thank you for your review. Your feedback is valuable, and we hope to continue offering you a comfortable stay in the future. with kind regards,

8/10 Good

Boris, Edmonton

Travelled with partner
Liked: Amenities
Clean property close to the central train station. The breakfast is excellent. Bathroom was extremely small wand difficult to move in.
Stayed 1 night in Oct 2023
Response from Dennis/front office supervisor on 14 Oct 2023
Dear Boris , Thank you for your review. Your feedback is valuable, and we hope to continue offering you a comfortable stay in the future. with kind regards,

6/10 Okay

Andrea

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Mold on the bathroom ceiling. Dim lights. Room door was binding therefore very difficult to open and close.
Stayed 1 night in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Andrea, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Please know that your feedback is invaluable, and we are addressing the concerns you raised. Our team is committed to ensuring a comfortable and enjoyable stay for all guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot for a group trip
Great location next to the local train station and walking distance to the main train station so you don’t have to take a cab when arriving from another country. Only issue was our key cards never worked. We had to get new cards issued every time we left and came back.
Stayed 3 nights in Oct 2023
Response from Dennis/front office supervisor on 14 Oct 2023
Dear David , Thank you for your review. Your feedback is valuable, and we hope to continue offering you a comfortable stay in the future. with kind regards,

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came by train, so this was the perfect location - I dropped my bag in the luggage room and went to explore the city until check-in time. On check-out day, I again left my bag, and because it is so close to the station and right beside a tram stop, it was easy to swing by and grab my bag before walking the 5 minutes to the station. My single room was clean and functional. The staff were friendly and accommodating.
Stayed 1 night in Oct 2023
Response from Dennis/front office supervisor on 14 Oct 2023
Dear Kim, Thank you for your review. Your feedback is valuable, and we hope to continue offering you a comfortable stay in the future. with kind regards,

8/10 Good

Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel. The staff were pleasant. The room was small but perfectly adequate for our stay & the most comfortable bed I have ever slept in.
Stayed 1 night in Oct 2023
Response from Dennis/front office supervisor on 14 Oct 2023
Dear Faye, Thank you for your review. Your feedback is valuable, and we hope to continue offering you a comfortable stay in the future. with kind regards,

10/10 Excellent

Pam

Stayed 1 night in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Pam, Thank you for choosing our hotel and taking the time to share your feedback. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Team Avenue on 9 Nov 2023
Dear Daniel, Providing a positive experience for our guests is our priority, and we look forward to welcoming you back on your next visit.

2/10 Terrible

aaron

Stayed 1 night in Oct 2023
Response from Team Avenue on 9 Nov 2023
Dear Aaron, Thank you for choosing our hotel and sharing your feedback. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Aimee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. 3 adults in a triple room a little tight but very doable. We don’t spend much time in the room. Rooms clean, beds comfy and the bathroom was nice.
Stayed 2 nights in Sep 2023
Response from reception on 1 Oct 2023
Dear Aimee,Thank you for sharing your feedback regarding your recent stay at the Avenue Hotel Amsterdam. We are very pleased to hear that you enjoyed your stay with us and enjoyed the quality of service that we provide. We hope to welcome you again in the Avenue Hotel for a future stay in Amsterdam! Kind Regards,Ini/ ReceptionAvenue Hotel Amsterdam