The spa advertised on the website doesn't actually exist so thats false advertising, I wouldn't have booked this 5* hotel if it didn't have a spa in it.
They charged us €120 in "tourist tax" when the rate for the area is €18
The rooms were never cleaned, just rearranged with the same bedsheets being relayed.
The thermostat could be changed by 2-3 degrees and the fan sounds like a jet engine
The rooms also come with a loud humming sound like you're next to a power generator which makes sleeping nearly impossible and this is in a deluxe room!
A sign in the bathroom saying they don't want to replace your towels for "eco reasons" so you had to request fresh towels!
Never received the slippers or bathrobes like the advert suggested.
Had to refill our own coffee EVERY MORNING because the cleaners just didn't refil it.
This is not a deluxe 5* hotel as advertised. This is a budget hotel that lies about amenities, with a lot of hidden charges from random taxes and fees that aren't fully explained.
Save time, money, disappointment and frustration and get a better hotel. This is awful.