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Reviews of New MerryLand Hotel

3 out of 5
New MerryLand Hotel
K. Hussein St., Amman, Amman Governorate

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 87 reviews" "
Rating 8 - Good. 23 out of 87 reviews" "
Rating 6 - Okay. 10 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 4 out of 87 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Faris

Staff and service was amazing but the room was small and not very clean.
Stayed 1 night in May 2024

8/10 Good

Amin

Stayed 1 night in May 2024

10/10 Excellent

Jubal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Hotel is located on a main road. Spacious big rooms given I was a solo traveller. Good place for a night stay in capital city
Stayed 1 night in Apr 2024

10/10 Excellent

Saikata

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are small. Breakfast is very good. Overall a comfortable stay
Stayed 2 nights in Mar 2024
Response from Ahmad on 11 Apr 2024
Thank youhope to see you a gain

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ahmad on 12 Feb 2024
Thanks for the nice review...I hope to see you againOnce again thaThanks for the nice review...I hope to see you againOnce again thank younk you

8/10 Good

Sanad

Business traveller, Travelled with group
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Nizar

Liked: Cleanliness, staff & service, amenities
The staff was very helpful and besides the small room it was very clean. I will definitely come back.
Stayed 2 nights in Jan 2024

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Wabel, Amman

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
At check in, I was given a room different from my reservation, after going back to the Reception, I was escorted back to another room, it had 1 queen bed and 1 single bed, so the employee that escorted me took me back to the lobby because he didn't want to give me a room for 3, we went back to the reception, got another room key fob and went back to the 3rd floor, escorted by the same employee and finally gave me the room. Very bad and tiring check-in experience. Also, the room I had, had back sound isolation.
Stayed 1 night in Dec 2023

10/10 Excellent

Amer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took the family suite. It was an amazing experience. Very nice staff! Internet was very fast. will definitely come again.
Stayed 2 nights in Aug 2023

8/10 Good

Fawaz, Garfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Jawairia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Excellent service.
Response from Ahmad on 14 May 2023
Thank you for your review

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

stefanos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Ahmad on 2 Mar 2023
Many thanks for an 5/5 review

10/10 Excellent

Lian Li

Travelled with group
Liked: Cleanliness, staff & service
Very good
Stayed 1 night in Feb 2023
Response from Ahmad on 2 Mar 2023
Thank you for your review

8/10 Good

Nilknarf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and helpful. Room was spacious and comfortable. We wished it was located closer to downtown.
Response from Mohannad on 11 Jan 2023
We wish it is closer to downtown too

10/10 Excellent

Ramiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was super friendly and nice . Mohamed and Mr Ahmed and Amani were super helpful they will help you with anything you from places to visit taxi and recommendations . Hotel is very clean and breakfast was great
Response from Mohannad on 27 Dec 2022
Wow - incredible review, Thank you Ramiz

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Amman! Location is excellent. The staff are very helpful and welcoming. Breakfast is a must! Would definitely recommend ☺️
Stayed 4 nights in Nov 2022
Response from Mohannad on 27 Dec 2022
Thank you for an amazing review Laura, I hope we can see you again.

8/10 Good

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service
This was a good hotel. Location was ok (20 minutes' walk to the mall and 30 minutes to the downtown. Keep on mind that Amman is all uphills and downs). What I liked the most were people. The 2 guys that I was in touch with during those days were very kind and polite. Always wanting to help. Hotel was clean We got there at 5AM, and the guy wanted to charge us one night more just for a few hours, but he said that we could talk to the manager the day after. We did, and the manager was able to help us. I'd recommend the hotel though. Could be better: Breakfast didn't start on time sometimes, and that made us be 15ish minutes late for hour plans There's not a full view mirror in the room, so I couldn't see my outfits until I went to the first floor I wish they have chairs in the room. We had to eat there once and we had no choice than eating on the floor to avoid messes on the bed. (We were on rush and had no time to ask for chairs or go to the restaurant) Shower doesn't have a door or curtain, so it was always a mess after we took a shower. I'd fix that too.
Stayed 2 nights in Oct 2022
Response from Mohannad on 27 Dec 2022
Thank you for an amazing review Jeniffer, I hope we can see you again.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable Hotel, short taxi from downtown. Several good coffe houses and eateries nearby
Stayed 1 night in Nov 2022
Response from Mohannad on 27 Dec 2022
Thank you for your 10/10 review :)

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice! Highly Recommended
Very friendly staff. Very clean. Highly recommend. It’s a little bit away(1.5 mile and taxi cost 1.5 JOD= app. 2 us $from main shopping center ). Quite and peaceful area. One will not be disappointed. Receptionists Amani and Ahmad were courteous and helpful. I booked it for one night and decided to stay for three more but third night got fully booked and owner arranged for another of his hotel.
Stayed 1 night in Oct 2022
Response from Mohannad on 12 Oct 2022
Thank you for your amazing review

6/10 Okay

KELLI

Travelled with family, Business traveller
Liked: Cleanliness
i called the front desk during the daytime to fix some issues but the maintenance staff doesn't show up till midnight. Imagine as a female, when someone knocks your room after midnight, I have to refuse the service specially if the Maintenace guy is a male....the funniest thing is it happened several times and i have no option but to refuse to let him in
Stayed 2 nights in Aug 2022
Response from Mohannad on 31 Aug 2022
I am so sorry about this, We will look into this and make sure it doesn't happen in the future.Many thanks

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located quite close to the city’s attractions. The room was ready before the check-in time and I appreciated that. The hotel has a nice lobby. The room is spacious but its window is facing a wall. There is free bottle of water in the room. The staff provided me complimentary breakfast. The free WiFi connection in the room was very weak.
Stayed 2 nights in Aug 2022
Response from Mohannad on 31 Aug 2022
Thank you for your review, Your comment about Wifi is well noted.Many thanks

2/10 Terrible

Jamal

Stayed 1 night in Aug 2022

10/10 Excellent

Omran

Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Aug 2022
Response from Mohannad on 9 Aug 2022
Thank you for your review

10/10 Excellent

Esaim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value
Stayed 1 night in Jul 2022
Response from Mohannad on 9 Aug 2022
Thank you for your review, Hope to see you again soon

10/10 Excellent

Rafat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Christine Ian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is superb! So amazing staff, super clean and it smells so good. Shout out to the warm welcome of the very hospitable and very nice owner. The staff Osama, Ibrahim, Ahmed, the chef and all the others were very nice and helpful to us too. They greeted and served us well, made sure we have all our needs. Ali also who works with the hotel for the hotel transfer is the best! He makes sure we are comfortable and we see all the beautiful places. I highly recommend!!! ☺️ So happy with our stay.
Stayed 2 nights in Jul 2022
Response from Mohannad on 9 Aug 2022
Thank you for an amazing review, We enjoyed hosting at our boutique hotel. Many thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly service.
Stayed 2 nights in May 2022
Response from Mohannad on 7 Jul 2022
Thank you for an amazing review. See you soon

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend in Amman
Hotel is recently renovated. The stuff was super amazing, helpful and friendly. Room had everything I needed, location was very easy to go anywhere. Would definitely recommend it
Stayed 3 nights in Jun 2022
Response from Mohannad on 7 Jul 2022
Thank you Panagiotis See you soon

6/10 Okay

Fatin

Business traveller
Disliked: Staff & service
Reception crew get easily irritated by any queries. Bad communication skills.
Stayed 2 nights in May 2022
Response from Mohannad on 16 Jun 2022
I am sorry you have felt this way, Apparently we fell short on managing expectations. We will work on enhancing our communication skills. Many thanks for the feedback

2/10 Terrible

Zoi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Zaid

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2022

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Mohannad on 22 May 2022
Thank you for an amazing review !! See you again soon

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the property was so kind. The team went above and beyond to provide me services including helping me get to the bus station to buy a ticket when the app wouldn't work! The room was clean and reasonably sized in a dorm style.
Stayed 1 night in May 2022
Response from Mohannad on 22 May 2022
Thank you Julie for staying with us, Hope to see you again soon.

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice hotel Antonio the receptionist is very helpful he do everything to help the clients always with a 😃 the breakfast was good a very nice smell when you enter the hotel This hotel is very clean. Even the other receptionist are nice too I recommend this hotel
Stayed 2 nights in Apr 2022
Response from Mohannad on 28 Apr 2022
Thank you for staying with us and hope to see you again soon 😊

8/10 Good

Marjana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay in Amman
A good hotel to stay in Amman for those who don't seek luxury :) Good and friendly service, no complaints. The only negative thing is that there are no doors or curtains in the bathroom so the water is all over when you bath. The rest is fine, the owner is very welcoming and caring.
Stayed 1 night in Apr 2022
Response from Mohannad on 28 Apr 2022
Hey Marjana We are working on upgrading our bathrooms. Thank you for the feedback and hope to see you soon

10/10 Excellent

sarkon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 10 nights in Mar 2022
Response from Mohannas on 10 Apr 2022
Thank you for the amazing review

4/10 Poor

Ian, San Diego

Disliked: Cleanliness, amenities, property conditions & facilities
The lobby is nice and the young woman that checked me in was nice, but those are the only two good things about this hotel. The floor in my room had not been cleaned; found out the hard way that there was no Toilet Paper in my room; furniture outdated and dirty; lots of traffic noise; no chair in room or a desk in room, so I asked for one and got an old torn up one meant for the garbage years ago; took stairs down for exercise, they were dirty and filled with cups and plates from staff and one door blocked by chairs, very dangerous if there had been a fire. In short I would never stay here again.
Stayed 1 night in Mar 2022
Response from Mohannad on 10 Apr 2022
We apologise for your experience at the New Merryland Hotel. We fell short on providing our best during your stay. We hope you can forgive us. Have a good one

10/10 Excellent

JAMIL, THE HAGUE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good clean Hotel and duper good for the price and top breakfast buffet and very friendly stuff
Stayed 1 night in Feb 2022
Response from Mohannad on 29 Mar 2022
Thank you for your amazing review. Hope to see you again soon

6/10 Okay

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Mohannad on 10 Feb 2022
Thank you for your review. Hope to see you again soon.

8/10 Good

Doru

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2021
Response from Mohannad on 12 Jan 2022
Thanks for the review, we hope you had an amazing trip

10/10 Excellent

VISINESCU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good, the hotel is located in a central area close to the old town, I recommend!
Stayed 1 night in Dec 2021
Response from Mohannad on 12 Jan 2022
Thank you for the amazing review, we wish you had an amazing trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two weeks at this property, staff was very accommodating and treated me like I was family—even had me for staff dinner several times (I was alone). They saw that I got to places I wanted to visit, made sure I stayed with water, tea and coffee. Helped with the Arabic. This is a hotel I recommend! I was humbled by the kindness they all showed to me. Thank you all for making my trip great!
Stayed 13 nights in Jul 2021
Response from Mohannad on 7 Aug 2021
Thank you so much, we miss you already. We hope to see you again soon

10/10 Excellent

Mohanad

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location, nice staff, there are smoking and non-smoking rooms, good services
Stayed 3 nights in Jun 2021
Response from Mohannad on 18 Jun 2021
Thank you for staying with us Mohannad Have a safe flight

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Hotel location is good,staff good, my reservation with breakfast but the receptionist told that the breakfast time start at 8am which is a bad time to me because i have to start my travel at the same time,and they didn't prepare anything to takeaway, also massages reply from the hotel take a very long time
Stayed 1 night in Jun 2021
Response from Mohannad on 29 Jun 2021
Hello We apologize in regards to the breakfast, Breakfast timing has been updated from 7 AM. Hope to see you again soon,

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for that price
Stayed 3 nights in Apr 2021
Response from abdallah alkurdi on 5 May 2021
Thank you for staying at Newmerryland Hotel . We are delighted to receive your positive comments. Our team works hard to ensure a prefect experience for our guests and they will be very happy to know their efforts are being highly appreciated. While we appreciate your feedback we will look also unto your comments.

6/10 Okay

Verified traveller

Business traveller
Location is good, room size is good. Quiet place. Hot water is available only for 3 hours in the morning and 3 hours in the evening which is a ripoff.
Stayed 2 nights in Mar 2021
Response from Abdallah alkurdi on 5 Apr 2021
Thank you for staying at New Merrylandhotel We apologize and regret your experience with us at the hotel furthermore considering the world pandemic crisis certain measures has been taken in order to fullfil the hotels and Customers needs with lowest cost possible. We hope that you visit us again in a better circumstances. Merryland Hotel......

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location. They have a shoe shine machine on the 3rd floor which came in handy. And very nice rooms. Arriving was a rough - they didn't have easy access Orbitz system. But traveling abroad I am used to little hiccups. Overall the staff is nice, the hotel is clean and nice.
Stayed 2 nights in Mar 2021
Response from Abdallah alkurdi on 30 Mar 2021
Thank you for staying at New Merrylandhotel we hope you enjoyed your stay, Thank you for giving us a special evaluation, and we'll be happy to have you back agian Don't miss that Merryland land here for you Best Regards

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for a quick layover in amman
Stayed 1 night in Dec 2020
Response from Abdallah alkurdi on 23 Dec 2020
Dear valued guest, Thank you for staying at New Merryland Hotel . We are delighted to receive your positive comments .Our team works hard to ensure a prefect experience for our guests and they will be very happy to know their efforts are being highly appreciated. We hope to welcome you back again Best Regards