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"The property states pet-friendly however, there are many conditions that aren't made clear at the time of booking. First, it's not made clear that the whole hotel is not pet-friendly. In fact, the pet-friendly aspect is only for specific rooms. At the time of booking the stay, it doesn't specify which rooms these are. To our surprise, the "pet-friendly" rooms were only the suites which was a CAD $60 surcharge to the already "deluxe" room we'd booked. In addition, this was only made to our attention two hours before arriving at the hotel. This was particularly annoying because the whole reason for choosing the hotel was the lake-view from the balcony and upon the room switch, our room had no balcony and faced the parking lot. Great. Second, if I'm paying an additional fee of CAD $50 for a pet-friendly room, I expect that the fee is put towards the additional work put into cleaning the room. Understandable if that's the case. However, my partner and I found that the room was filthy with dog and human hair all over the bed. The room was otherwise in fair condition and the location was good, hence the two stars instead of one. Regardless, I will not be staying here again. "

"The hotel rooms are clean, functional and comfortable. The pools are relaxing, and family friendly. The biggest complaint is the public change room and public washrooms. Not sure how often during the day (if at all) the change room and washrooms are cleaned. However often, it is defintely not enough."

"Great room. New facility. Friendly staff "

"The staff are courteous and friendly. The rooms are clean and comfortable. This hotel is located in a noisy area with a busy highway on one side and an active municipal airport on the other. If you’re a light sleeper bring ear plugs so the noise won’t bother you. Otherwise a very good stay."

"Excellent hotel, good price."

"This location has always been fantastic. I am several time repeat customer and I will again in the future. Rooms are clean. Staff is friendly and always helpful."

"What you’d expect of a motel. Overpriced for how run down it is, but it was clean and did the trick. Location is great. Good hikes nearby. Staff was very friendly. "

"Is was nice and clean. Overall good experience "

"Our stay was comfortable, but our needs were little. Enjoyed the location and the cleanliness. Bathroom power outlet did not work. Great staff"