Hope Holidays from NZ$754

Room is neatly clean but customer service need to be improved. Did not welcome the customer with smile or did not properly greet. Otherwise room is pretty clean.

Staff and room were both amazing! We had an incredibly early flight and not only did they hold our luggage way before check-in, they got the room ready ASAP so we were able to have a nap in the morning and were rejuvinated for the day. It was above and beyond our expectations.

Noisy heating compressor in the room

We received the notice that there were no longer single used plastic shampoo/conditioner, bottles, which was fine. However, we were very surprised that there was no shampoo/conditioner/body wash at all. We expected that there would be multi use items attached to the wall. That was a miss as far as communication goes. Was also concerned about safety/security, recognizing there is no obstacle for anyone to enter the hotel guest levels. The elevators were not protected by a key card to go up to guest rooms. You could go directly from the street up to guest level with never encountering a staff member.

The room and bathroom was clean. I am not sure about the frosted windows into the bathroom though and more chairs are needed in our deluxe room. There were two chairs for a four person room. The all-off switch was awkward in the middle of the night, because I could not turn on the bathroom light without switching on all the lights that were on at the time the all-off switch was used. The coffee machine was not intuitive for someone that does not use pod coffee normally. These were minor issues in a nice one day stay. The staff at the front desk were very kind, as were the lounge and club staff. Both places inside the hotel were fun and the staff made both welcoming places.