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Reviews of DoubleTree by Hilton London Heathrow Airport

4 out of 5
DoubleTree by Hilton London Heathrow Airport
745 Bath Road, Cranford, Hounslow, England

Reviews

8.0

Very good

Rating 10 - Excellent. 398 out of 1009 reviews" "
Rating 8 - Good. 364 out of 1009 reviews" "
Rating 6 - Okay. 135 out of 1009 reviews" "
Rating 4 - Poor. 62 out of 1009 reviews" "
Rating 2 - Terrible. 50 out of 1009 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful. Very accommodating when I asked for an early check in and late check out
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 25 Mar 2024
Dear Summer, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Terrible

Bradford K

I booked this hotel because it was supposed to be fully refundable, but our rental car broke down and we could get to the hotel. I called but they said they could refund it because Expedia had already run the payment through. I’m not sure who to blame, but it is false advertising.
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 18 Mar 2024
Good Morning Mr Bradford, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry to learn of your disappointment with the cancellation Terms & Conditions please accept my apologies for this. You have booked Semi Flex Room only rate where more than 5 days prior to arrival all cancellations are charged the full cost of stay . We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for an inexpensive night before your flight out of London, this is a good place. It's not the place you'd want to spend the week if your intention is to see London. There are no train stops nearby and a cab ride is an hour from the middle of the city. It was surprisingly quiet given that planes were flying very close. The room was perfectly fine, clean, and comfortable. It's a basic hotel. The shuttle ran on time in the morning (every 1/2 hour) and got us to the airport in about 20 minutes. The cost was about 6 pounds per person.
Response from DoubleTree by Hilton London Heathrow Airport Team on 18 Mar 2024
Dear Kevin, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

4/10 Poor

Vasken

Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 21 Mar 2024
Dear Vasken, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. May I please kindly ask if you could provide more details about your recent stay with us so that we can utilise your response by continuing to focus on making each and every guest experience the best it can be? I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

cynthis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is great. The staff is great. The location is great. For a school trip last summer we stay at this hotel. It was so nice that we had to return for our trip to England and Scotland.--it is perfect!
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 7 Feb 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our food and Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Rene, Sumter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I use Hilton when I travel. I have been a rewards member for years. I expect a certain level of professionalism. The staff did not acknowledge me as a Hilton Rewards member. The young lady was more concerned if I were going to pay for my parking. I did not feel welcome and more of an inconvenience to whatever else she was doing.
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 6 Feb 2024
Dear Rene, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments.I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

Dennis

Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton London Heathrow Airport Team on 21 Mar 2024
Dear Dennis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

cynthis

Response from DoubleTree by Hilton London Heathrow Airport Team on 21 Mar 2024
Dear Cynthis, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Jared, Antioch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 10 Jan 2024
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Good

Alistair

Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 9 Jan 2024
Dear Alistair, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Okay

Sandeep

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I have stayed here before and had a pleasant stay. This NYE me and my partner stayed here for two nights to have a quiet stay for New Years. Upon arrival we was greeted with a rude staff member called Iqbal who was rushing the process of check-In with us and got very defensive when asked why deposit was needed. He then very rudely handed over two cookies without explanation to why they were given however this is something I am already aware of because I have stayed here before. Unfortunately it was my first time for my partner and he felt very disappointed with the treatment. I then explained over the phone to reception about the room type that we had been given and not the same as online and had to stay in a room that was not booked and the man over the phone called Imran spoke to me and said he can help me with this tomorrow. The next day I went to reception explaining this and was moved to another room that was originally booked and checked into this room that had no working TV. Me and my partner then went downstairs to explain this and Iqbal said he will send maintenance. When maintenance had come, they had explained that there was over 200 rooms and some of the rooms don’t have Wi-Fi. This defeated the purpose, of having a quiet getaway for New Year’s Eve, with my partner as the previous room had a working TV. We both spent two nights in two different rooms. The first room not originally booked and then the second with a tv with issues.
Stayed 2 nights in Dec 2023
Response from Rukhsana on 8 Jan 2024
Dear sandeepthank you for your review and comments.We will look into it.kind regardsRukhsana

6/10 Okay

Gurwinderjit

Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 27 Dec 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 26 Dec 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Rafiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was really friendly and welcoming. And…… the cookies were the icing on the cake
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 20 Dec 2023
Dear Rafiah, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you your feedback.

6/10 Okay

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again but would check facilities first.
Hotel was easy to find. Charge of £15 to park car on open car park without security was unnecessary. Room was good, and clean, with a few niggles. Wet room was not what we wanted, and was dangerous when used. The whole floor stayed wet for hours. We could not get internet because it kept asking me to join members club, despite being a member for years. There was no way to log in with existing membership and the phone in the room did not work to ask advice. Food in the bar was good and well priced.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow on 19 Dec 2023
Dear CollinThank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our hotel easy to locate and that you enjoyed the quality and pricing of our bar food.We apologize for any inconvenience you experienced during your stay. Regarding the parking charge, we understand your concern and will review our policies to ensure they align with the best interests of our guests. We also regret to hear about the issues with the wet room. Our team will investigate this matter promptly to address any safety concerns and improve the overall experience.We are sorry for the frustration you encountered with the internet access. It's disheartening to hear about the challenges you faced in logging in as a longstanding member. We will investigate this issue to ensure a smoother process for our valued members in the future. Additionally, we regret any inconvenience caused by the non-functional phone in your room. We will inspect and rectify this promptly to enhance communication for our guests.Your feedback is invaluable to us, and we appreciate your loyalty as a long-term member. Please be assured that we take your comments seriously and will use them to enhance the quality of our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for choosing [Hotel], and we look forward to the possibility of serving you again in the future.Best Regards,

2/10 Terrible

Shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VAN BREAK IN’S
TRADESMEN BEWARE! they have regular break ins on vans parked in there car park, I spoke to a member of staff who said it happens 2/3 times a week. My van was parked outside the doors and still had all my tools taken. There are no security measures in place to stop this, people can drive on and off at there pleasure.
Stayed 2 nights in Dec 2023
Response from Rukhsana on 18 Dec 2023
Dear ShaneI want to express my sincere apologies for the unfortunate incident you experienced with the break-in at our car park. Your feedback is deeply concerning, and I assure you that we take this matter very seriously.Firstly, I am sorry to hear that your van, despite being parked outside the doors, fell victim to theft. It is unacceptable that such incidents have been occurring with such frequency, and I appreciate your willingness to bring this to our attention.I understand your frustration with the lack of security measures in place, and I want to assure you that we are actively looking into this matter. The safety and security of our guests and their belongings are of utmost importance to us. We will be conducting a thorough review of our current security protocols and will take immediate steps to enhance them.To begin addressing this issue promptly, we are:Collaborating with local law enforcement to enhance patrols in the area.I would like to extend my personal apology for any inconvenience and stress this incident may have caused you. Your experience will not go unnoticed, and we are committed to making the necessary changes to prevent such occurrences in the future.If you have any further details or suggestions that may assist us in improving our security measures, please feel free to share them. Your insights are invaluable to us as we work to create a safer environment for all our guests.Once again, I apologize for the inconvenience you have faced. Please be assured that we are taking immediate action to address this matter and prevent similar incidents in the future.Thank you for bringing this to our attention.Sincerely,

8/10 Good

Subash, Hooksett

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 18 Dec 2023
Dear Subash, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Okay

Demi

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 18 Dec 2023
Dear Demi, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

6/10 Okay

xiao lei

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 18 Dec 2023
Dear Xiao Lei, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us. Are you able to share more details with us so that we can utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Lakhvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay at Hilton was good although some of the furniture needs updating and carpets need a deep clean. The parking is too expensive and Hilton should at least provide a cheaper parking for customers staying at the hotel. Staff were very good.
Stayed 2 nights in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 18 Dec 2023
Dear Lakhvinder, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our team members and , and I hope we can be of service to you in the future. I would like to thank you for raising the conditions of room issue and parking charge as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.Again, thank you for your feedback.

8/10 Good

Ali

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price you pay, room lighting was not the best. £5 tray charge for any room service
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 18 Dec 2023
Dear Ali, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to central london
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 15 Dec 2023
Dear Stephen, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

April

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 15 Dec 2023
Dear April, thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 14 Dec 2023
Dear Andrew, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Herb

Stayed 9 nights in Dec 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 2 Jan 2024
Dear Herb, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Gentleman who checked us in was very abrupt, bordering on rude, not only to us but also to the guest behind us waiting to check in. Rest of staff pleasant.
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 8 Dec 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I am sorry that you weren't made to feel very welcome upon arrival. Please be assured that this is not our usual high standard of hospitality, and I will be speaking to the Receptionist who checked you in to make them aware of your comments. I hope we can be of service to you in the future.

8/10 Good

richard

Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 6 Dec 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking should be included ...not charged
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 6 Dec 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 1 night in Dec 2023
Response from Doubletree by Hilton Heathrow Team on 6 Dec 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Good

Sarah

Response from DoubleTree by Hilton London Heathrow Airport Team on 14 Dec 2023
Dear Sarah , Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
It seems a little pricey for what is offered. The TV didn't work so it was pointless to have in the room. It's kind of outdated room style but it has an iron and board. There's no free water or ice like in other hotels. It is 2 pounds for a small water bottle whereas you can get 1.5L water for half the price at the corner store. The food at the restaurant in the lobby is highly overpriced for what is offered. It is around the corner from the bus stop that takes you to other food places so that was a plus.
Response from Doubletree by Hilton Heathrow Team on 22 Nov 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 13 Nov 2023
Dear Andrew, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

A

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 13 Nov 2023
Dear Guest, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Stanley, Niceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was most helpful
Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 13 Nov 2023
Dear Stanley, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Jamie

Stayed 1 night in Nov 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 9 Nov 2023
Dear Jamie, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

8/10 Good

Syed Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Beautiful hotel with excellent service and links to the nearest tube station
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 31 Oct 2023
Dear Syed Bilal, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our service, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

George

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 28 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Narciso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a decent hotel to chose at Heathrow
Doubletree is one of my go to Heathrow hotels. It is always clean and tidy, the staff are always pleasant, bar / restaurant has a basic but decent menu and is not overpriced. There are a number of cafe's. restaurants and a tesco express just across the road too. Its usually one of the cheaper hotels to pick also...and its one of the few where the Air Con in the room seems to actually work. So all round a thumbs up from me
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 27 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for completing our survey and if I can be of assistance to you, please do not hesitate to contact me directly on the details below.

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 14 Nov 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Good

Lee

Stayed 1 night in Sep 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 31 Oct 2023
Dear Lee, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant HOtel - the staff were absolutely wonderful. All excellent, will stay again and again.
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 24 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

10/10 Excellent

Mr. R

Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 24 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

6/10 Okay

Jenni, Bastrop

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was in a handicap room (that I did not need) and the shower would not turn on at 4:40 am when I needed it. The cover plate was pulled away from the wall. I’ve wrestled with showers all over the world but couldn’t get water from this one and was in too much of a rush to get to the airport to call for maintenance/assistance. Thank heavens for the sink and washcloths.
Stayed 1 night in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 23 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay before an early flight. Quick check in, warm cookie, friendly staff. Comfy bed.
Stayed 1 night in Oct 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 16 Oct 2023
Dear Gillian, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.Again, thank you for your feedback.

10/10 Excellent

Juliana A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel!
It was an amazing stay. Staff and friends enjoyed their time at the hotel and staff was very friendly, professional, efficient. Everyone enjoyed their stay!
Stayed 2 nights in Oct 2023
Response from DoubleTree by Hilton London Heathrow Airport Team on 14 Oct 2023
Dear Juliana, Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback about our Team Members, and I hope we can be of service to you in the future.Again, thank you for your feedback.

2/10 Terrible

Kesava

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hi, I have paid for the car parking for all the 5 days I have stayed; have got 2 parking charge tickets so far. Front office team messed it up it appears. Very poor customer service.
Response from Doubletree by Hilton Heathrow Team on 10 Oct 2023
I would like to thank you for raising these issues as it is only through constructive comments such as those you have made that enables us to continually monitor and improve our service.I hope this experience hasn’t permanently marred your opinion of the DoubleTree by Hilton London Heathrow Airport, and I hope we can welcome you back in the future where I am confident that you will receive our usual high standard of service.

10/10 Excellent

Amit

Stayed 6 nights in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 10 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The restaurant was the only place where we were disappointed.
Stayed 4 nights in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 9 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. We always encourage guests to share their experience with us, and your feedback is very much appreciated. We will utilise your response by continuing to focus on making each and every guest experience the best it can be. I hope we can be of service to you in the future.

8/10 Good

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Doubletree by Hilton Heathrow Team on 9 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.

8/10 Good

len

Travelled with partner
I think we paid more on Expedia than walk in rates or similar hotels near by. Heating system a little funky/ hard to figure out. Nice workout room. Staff were nice and helpful in printing our theater tickets. Quiet. Safe neighborhood.
Stayed 4 nights in Oct 2023
Response from Doubletree by Hilton Heathrow Team on 7 Oct 2023
Thank you for taking the time to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. It is always a pleasure to see such positive feedback, and I hope we can be of service to you in the future.