Enoshima Waterpark Holidays

Nice and clean hotel near Shinagawa Station. Good value for the price

This was our first stay at a Kimpton property and we were underwhelmed. We had a corner suite, which was slick and modern with beautiful views of the city. But we just didn’t feel welcome there. The lobby is tiny and check-in felt rushed and robotic. The “rooftop bar” that is lauded in their literature is equally tiny. When we needed a taxi, there was usually no one around to organize it. And when there was someone outside at valet, we were completely ignored. In fact, one time the valet processed the delivery of a package right in front of us for five minutes, ignoring us until we got between him and the package. For $1000 a night, we expected more. Especially after staying at Dusit Thani Kyoto beforehand (which was exceptional).

Room was clean and the staff was responsive and respectful. Will definitely be staying here again for our Tokyo trips!

Amazing! the staff, the housekeepers were amazing. The view was nice. I loved it. I will book again in the future.

Nice and clean hotel near Shinagawa Station. Good value for the price

This was our first stay at a Kimpton property and we were underwhelmed. We had a corner suite, which was slick and modern with beautiful views of the city. But we just didn’t feel welcome there. The lobby is tiny and check-in felt rushed and robotic. The “rooftop bar” that is lauded in their literature is equally tiny. When we needed a taxi, there was usually no one around to organize it. And when there was someone outside at valet, we were completely ignored. In fact, one time the valet processed the delivery of a package right in front of us for five minutes, ignoring us until we got between him and the package. For $1000 a night, we expected more. Especially after staying at Dusit Thani Kyoto beforehand (which was exceptional).

Amazing! the staff, the housekeepers were amazing. The view was nice. I loved it. I will book again in the future.