East China Luxury Holidays

the location is great, access subway inside of hotel

Excellent location and staff, however the carpet is a little dirty

Beautiful hotel, centraly located. They respond quickly to any request but not always able to help. I explained to them my own disappintment and they responded by promising to try to get better. Will see next time.

The his is an excellent place

Large and comfortable room. Very convenient to the metro and airport.

Beautiful hotel, centraly located. They respond quickly to any request but not always able to help. I explained to them my own disappintment and they responded by promising to try to get better. Will see next time.

Excellent location and staff, however the carpet is a little dirty

The his is an excellent place

Excellent location and staff, however the carpet is a little dirty

Large and comfortable room. Very convenient to the metro and airport.

Above and beyond service from Steven Wang at the front desk I had a pleasant stay at M.O. during the dragon boat festival, and I want to specifically call out Steven Wang at the front desk. I ran into a frustrating issue trying to buy a WeChat e-gift card for a local friend. It turns out U.S. citizens can’t use WeChat Pay, so the purchase seemed impossible. Instead of just shrugging it off, Steven got creative and found a practical solution which allowed to present the e-gift card to my friend. Such a small thing, but it saved the day and showed real care and resourcefulness. It’s easy to find polite staff, but it’s rare to find someone who’ll actually problem-solve for you like that. Steven turned what could’ve been a disappointing dead end into a great moment of hospitality. If you’re staying here, hope you get to interact with him — he’s a credit to the hotel.