Honolulu Kid friendly Holidays

Clean and enjoyable

We stayed here in January and I have to say the customer service we received was probably some of the best I have ever experienced, and I travel A LOT. We wanted to upgrade our room, and the staff were fantastic as finding us an option at ocean front, while giving us a rate that we could still afford. And the upgrade was WORTH IT, I highly suggest ocean front. While there we had our baht tub clog up, and they were good to make sure it got taken care of. Our flight home also got cancelled, and it was during the PGA tour so all the rooms were practically full but they worked their magic and found us a room for a night so we didn't have to shuffle hotels or find altnerate options. They were very considerate of our circumstances and gave us a few vouchers. The initial room was had had a walk in closet, 2 double beds and a pull out couch. It had all the ammenities you could want in a room. The pool area is busy, I don't love that Duke's is RIGHT behind you, it is very loud when you area already on the main beach that is busy. But we still loved having access to the beach and usually sat in the shade on the lower patio which was nice. The wait staff at the pool are great, and the nightly music at Dukes barefoot bar was so convenient to have on site. The mall is also right across the street, so it is very close to all things Waikiki. We also loved Maui Brewing happy hour across the street. There is also an ABC and stores downstairs for quick grab items. Highly recommend!

Staff was very friendly but we traveled with a wheelchair user and after calling twice to confirm an accessible room and assured we had booked one, was informed that they only could provide a partially accessible room (which has a bathtub in it when someone who is paralyzed is impossible to use). We only were given the fully accessible room on the second day meaning our wheelchair user, couldn’t shower for a day on our trip. Also, the 2 rooms we had, weren’t thoroughly cleaned. One room had a used washcloth left on the shower curtain and the other room had a used bandaid left on the console table.

The hotel was absolutely perfect in every way. I willl stay there again on my next visit to waikiki.

The room was fantastic. It was clean, the view was great. The staff were fantastic from the front desk to the room staff. It is very convenient to everything and I would definitely stay here again.

The hotel was absolutely perfect in every way. I willl stay there again on my next visit to waikiki.

Wonderful experience!

Super clean, nice hotel. We used to stay at the ritz. But it’s overpriced when comparing these two.