Quintana Roo Adventure Holidays

Rooms were beautiful! Wish there was more of a variety of food. Food was just ok.

Everything was amazing staff,food,amenities

Exceptional property. However, it lacks amenities needed to enjoy more than two days at the resort. Also has limited dining options and activities. All amenities close at 10pm so literally becomes a ghost town at that point. Otherwise, great location, clean rooms and property overall, and no bugs of any kind seen across my entire stay! I’d do it again but for a shorter stay, 3 days max!

very clean and always smelled pleasant. all workers were extremely hospitable and very kind. would recommend to anyone staying in the area.

We had a good stay. We were assisted when we asked and the staff was very helpful.

The resort was beautiful and the staff were very friendly. Our view from the Honeymoon Oceanview suite was breathtaking. The food was hit and miss but that’s to be expected at any resort. The Bluewater grill was phenomenal. Overall excellent place to stay

My boyfriend and I stayed here for 4 nights and had a good experience overall. We booked an Excellence Club Ocean View room. The staffs were very nice and friendly. We ran into a few problems while we were here, we were told that our mini fridge/mini bar will be refill every day. We got no refill on the first day and ended up calling the front desk late afternoon the second to ask for it. The worst problem we had happened on our second to last night here. Our AC had broken overnight; we woke up sweating and the floor was wet due to condensation. My boyfriend called the front desk early morning before we left for our tour at 6am. They said they'll send someone out to look. We got back at 2pm, and the room was still hot. Called again and were told to give it an hour to cool since they fixed it this morning. An hour passed and still HOT. They said they'll stop by again; we told them we're leaving for lunch and be back in an hour or 2. Came back from lunch 2 hours later, STILL HOT. It is now 5pm in the afternoon, we had to call again and this time we were able to meet a maintenance guy and really made sure he fixed it. On one of our nights there, we decided to visit AGAVE. We came around 9pm and saw someone leaving on a stretcher. Our greeter was not the nicest, but we understood. We patiently waited to be sat. We saw 3 other couples checked in after us and they were all sat before us. We brought this up and were gaslit and told we would be next.

This is my first time to this property, but I'm not new to the Excellence brand. Theu did not disappoint. I got 5 star treatment everyday. I didn't even have to leave the pool to have lunch - it was delivered. I didn't clean my own sunglasses. I had 6 towels on a bali bed for one person. Living the dream!