Expedia Rewards FAQ • Terms and Conditions

Expedia® Rewards Terms and Conditions

Last Revised: 2nd November 2021
Applicable from 1st February 2022

The Expedia Rewards (‘Programme’) is offered to Expedia.co.nz and Expedia New Zealand app customers at the sole discretion of Expedia, Inc. (Expedia’), and is open only to individuals who are eighteen (18) years of age and older, have a valid email address and have enrolled in the Programme (‘Member(s)’). By participating in the Programme, Members can earn Points for booking and completing eligible travel through the Expedia Site; and can redeem available Points towards Redemption Rewards, subject to their availability and these Terms and Conditions. The terms ‘you’ and ‘your’ throughout these Terms and Conditions refer to any Member.

Acceptance of these Terms and Conditions
Your continued participation in the Programme as a Member constitutes your acceptance of these Terms and Conditions. The version of these Terms and Conditions that are currently on the website, available at  www.expedia.co.nz/lp/b/exp-rewards-terms, will apply until 31st January 2022 and will supersede all previous versions of these Terms and Conditions. These new updated Terms and Conditions will apply from 1st February 2022.

Membership in the Programme is void if prohibited by law in the state or country of the Member's residence, and these Terms and Conditions are subject to change as may be necessary to comply with such laws or regulations.

Changes to these Terms and Conditions
From time to time, Expedia may make changes to these Terms and Conditions in its sole discretion. We will always endeavour to provide you with notice of any material changes prior to the changes coming into effect. The table below sets out some important information about the notices we will provide for different types of changes:


Notification Period

A material change to the terms and conditions that substantially limits (a) the way that Points are earned or redeemed by Members (or any membership tier); or (b) Programme Benefits for Members (or any membership tier)

At any time by giving Members at least 90 days’ written notice

Any other changes to the terms and conditions

At any time without prior notice to Members, where the changes are beneficial to you or would not have a material impact on you. These changes will apply from the date that they are published on https://www.expedia.co.nz/lp/b/exp-rewards-terms.

For all other changes, at any time by giving you written notice.

We will send any written notices to the contact details that you have provided to us for your Account. You are responsible for updating your contact details if and when they change. Your continued participation in the Programme as a Member following the above notice periods constitutes your acceptance of the notified changes to these terms and conditions. 

Improper Member Activity
Expedia reserves the right to disqualify any Member it finds to be tampering with the operation of the Programme or to be acting in breach of these terms and conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Programme may be a breach of criminal and civil law, and should such an attempt be made or threatened, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law.  

Expedia has the right to monitor all Account activity for compliance with these terms and conditions. If Expedia has reasonable grounds to believe that your Account shows signs of fraud, abuse, improper conduct or suspicious activity (collectively, ‘Improper Activity’), Expedia may close or freeze your Account immediately, and where such Improper Activity is found to have occurred, you may lose your accumulated Points or Redemption Reward(s). If you have conducted any Improper Activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any Redemption Rewards as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in the Programme in the future. Eligible Bookings discovered to be related to Improper Activity will have their Points rescinded, and the Account associated with such activity will be frozen from further Point earning or redemption activity. To contest freezing of an account, the rescinding of Points or confiscation of Redemption Rewards, please contact the customer service centre using the links on this page.  

The Programme is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. Expedia makes no guarantees, warranties or representations of any kind concerning the Programme, except where a particular guarantee or warranty cannot be excluded under applicable law, including consumer law. 

Expedia will not be liable for any inaccuracies regarding the earning, redemption and use of Points, unless and only to the extent that Expedia directly caused such inaccuracies. Expedia will not be liable with regards to Redemption Rewards that, after receipt, may be lost, stolen or destroyed, other than where such liability was caused or contributed to by a negligent or fraudulent act of Expedia.  Expedia suppliers and partners are in no way affiliated with or responsible for Programme administration. 

Subject to the limitations set out in these terms and conditions, you agree that neither Expedia or its affiliates will be liable for any losses arising out of or in connection with the Programme (including, for example, any use of the Programme and/or any delay or inability to use the Programme) which were not: 

(i) reasonably foreseeable by both you and Expedia at the time of enrolment in the Programme; 
(ii) actually suffered or incurred by you; and 
(iii) caused by a breach of Expedia's obligations under these terms and conditions or our failure to use reasonable care and skill. 

Subject to the limitations set out in these Terms, in no event shall Expedia be liable for any business losses and/or losses to non-consumers including (without limitation) loss of profits or loss of revenue.  

Nothing in these terms and conditions shall limit or exclude Expedia's liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; or for any other liability which cannot be legally excluded or limited under applicable law, including consumer law. 

Suspension and termination of these terms and conditions
To the fullest extent permitted by law, Expedia reserves the right to suspend the availability of or terminate the Programme to any person, at any time, for any or no reason, with prior reasonable written notice and without liability to you. 

The Programme has no predetermined termination date and may continue until such time as Expedia decides to terminate the Programme. Expedia may terminate the Programme at any time with notice. Upon termination, you will have ninety (90) days from the date that Programme termination is announced to use available Points remaining in your Account. After that date, any Points will be forfeited without compensation. 

It is a condition of membership to the Programme that a Member consents and authorises Expedia to collect, use and disclose the personal information collected by Expedia in accordance with the privacy statement available at  www.expedia.co.nz/privacy and all applicable privacy and data protection laws. 

Where Expedia wishes to market its products or services to you, Expedia will do so only after obtaining your prior consent. If you are receiving promotional information and do not wish to receive this information any longer, please contact the customer service centre to request to be removed from the marketing list, or use the unsubscribe facilities included in Expedia's marketing communications. Expedia will address such a request as soon as reasonably possible, but in any event less than 30 days after such a request is received. 


"Account" means an account whereby a username and password is created with Expedia enabling access to Expedia Rewards.

“Base Points” are the core points that can be earned as part of the Expedia Rewards programme in accordance with the terms and conditions. Base points are earned for Eligible Bookings.  

“Bonus Points” are additional Points earned in the Programme and can be earned as a result of: 

(a)  promotional bonus point offers  for special promotions offered to Members from time to time (the conditions attaching to such promotions to be provided at the time of promotion); or  

(b) bonus point offers which are offered to Members from time to time as benefits of Expedia Rewards and may include benefits such as additional bonus points earned with a particular membership tier, additional bonus points earned when booking via the Expedia App, or when booking VIP Access properties.  These bonus point offers will be listed under the relevant tier benefits found here.  

“Completed Travel” means that the Member, or other travellers booked under the Account, must have completed the stay in an Eligible Hotel or an Eligible Accommodation Rental, flown on the Eligible Flight, used the Eligible Car, used the ticket(s) for the Eligible Activity or completed the Eligible Package.  

“Dollar” or “$” means New Zealand dollar.

“Eligible Accommodation Rental” means a stand-alone booking of accommodation as an alternative to a hotel such as a furnished apartment, house, villa or professionally managed resort-condominium complex booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled. 

“Eligible Activities” means any prepaid, stand-alone activities booked on the Expedia Site that are completed by the Expedia Rewards Member or not cancelled.

"Eligible Booking” means a booking for any Eligible Activities, Eligible Flight, Eligible Hotel, Eligible Car, Eligible Accommodation Rental and Eligible Package on the Expedia Site. 

"Eligible Car" means any prepaid, stand-alone car hire booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled. 

"Eligible Flight” means any stand-alone flight (or flights) booked on the Expedia Site in one booking that is completed by the Expedia Rewards Member or not cancelled. 

"Eligible Hotel” means any prepaid, stand-alone hotel booked on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled. 

"Eligible Package”  means any pre-paid Hotel + Flight, Hotel + Car, Hotel + Flight + Car and Flight + Car booked together on the Expedia Site that is completed by the Expedia Rewards Member or not cancelled. 

"Expedia Site" means Expedia.co.nz or the Expedia New Zealand mobile app.

“Eligible Tier Booking” means an Eligible Booking which qualifies for a Trip Element.

“Pay-Now” means selecting the ‘Pay Now’ option at checkout prior to completing your Eligible Booking. If you select the ‘Pay Now’ option, Expedia will charge the amount to your preferred payment method in Dollars immediately less any Expedia Rewards Points or coupons applied at checkout. 

“Points” are earned as a part of Expedia Rewards in accordance with the terms and conditions and can mean Base Points, Bonus Points or a combination of both. Points can be earned for making Eligible Bookings as well as for bonus point offers.  

"Program Benefits" means the additional benefits that a customer receives by being part of Expedia Rewards as set out here and updated from time to time. 

“Property” means Eligible Accommodation Rental and/or Eligible Hotel.

Redemption Reward” means a booking on the Expedia Site that can be paid for (or partially paid for) by the redemption of Points or a Reward Coupon by a Member under these Terms and Conditions. Every 75 Points earned can be used to get NZ$1 off future eligible redemptions.

“Trip Elements” is a method for calculating progress towards your tier.

To earn Points for an Eligible Booking, you must be a Member of the Programme prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed in to your Account or if you create an Account after booking but before travel is completed. 

As a Member of the Programme, you will receive certain Account-related updates such as your Points statement or tier status. Members may close their Account at any time by calling the customer service centre. Your ability to earn and redeem Points and claim any Programme Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Programme again in the future, you will need to create a new Account.   

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travellers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia Account, the individual's Account that you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Programme and they have an active Account. 

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary.  Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s).  

No Points will be earned for change or cancellation fees imposed by suppliers. 

If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in or check-out (such as city tax or a resort fee) such amounts will not be included when calculating the Points (even where such an amount is included in the total displayed when booking). 

Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking.  

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for non-Completed Travel.  

Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, a financial institution or a card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account.  Points earned pursuant to fraudulent, sham activity or falsified information will be rescinded or cancelled by Expedia. 

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe that your Account has been the subject of any suspicious activity, please contact the customer service centre immediately. If it is determined you have been the victim of a fraud, the Points that you have earned may be transferred to a new Account. 

Your Points balance and redemption activity can be accessed on your Expedia Rewards activity page.  Points and Programme Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Programme and redemption of any rewards. 

If you believe that you did not receive the correct number of Points for an Eligible Booking, you must contact the customer service centre within one hundred and eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below. 

Upon making an Eligible Booking, the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See the chart below for the length of time that it may take for Points to move from pending to available status. 


Eligible Booking

Point Confirmation Timing


30 days after Completed