FAQs which will apply from 2nd February 2022
What is Expedia® Rewards?
Expedia Rewards is a more rewarding way to travel when you create an Account with Expedia. It is a free programme available to Expedia customers that gives members lower prices on select hotels with Member Prices, points for savings on future eligible bookings and more perks when you travel. We’re making some changes to the programme from 2nd February 2022. You can read more about some of the key changes here.
How it works
- You will earn points when you book travel on eligible stays, car hire, activities, packages and flights. The more points you earn, the more you can use towards future redemption rewards.
- Expedia Rewards has three tiers: Blue, Silver and Gold. The higher the level, the better the potential rewards—you can learn more about these benefits here.
Good to know
- You may earn credit card reward points from your credit card provider, as well as Expedia Rewards points on applicable bookings.
- When you book flights, you may still be able to earn frequent flyer points with your airline.
- For additional information, please read: Expedia Rewards Terms and Conditions.
Earn Expedia Rewards Points
To begin earning Expedia Rewards points, create a new account or sign in to your existing account before you book.
How it works
- Earn one point for every NZ$1 you spend on eligible stays, car hire, activities and packages.
- Note: Silver members benefit from one bonus point per NZ$1 spent, and Gold members from two bonus points per NZ$1 spent for these booking types.
- Earn one point for every NZ$5 you spend on eligible flights (sorry, flights booked directly via an airline’s website, even if your original flight search was conducted on Expedia.co.nz, are not eligible).
Hot tip for bonus points: Book on our mobile app and earn double points! Book a VIP Access stay and earn triple points.*
*Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise.
Want to see how many points you earned for a booking? Just check your itinerary or hop over to your Account Activity page.
Examples on earning points
Your trip | Price (NZD) | Base points | App bonus* | VIP Access bonus* | Silver bonus* | Gold bonus* | Max points earned | Max points value for use on Redemption Rewards (75 Points = NZ$1) |
|---|---|---|---|---|---|---|---|---|
|
Eligible flight booking (All tiers) |
NZ$500 |
100 |
100 |
200 |
NZ$3 | |||
|
Eligible package booking (Blue) |
NZ$500 |
500 |
500 |
1000 |
NZ$13 | |||
|
Eligible package booking (Silver) |
NZ$500 |
500 |
500 |
500 |
1500 |
NZ$20 | ||
|
Eligible package booking (Gold) |
NZ$500 |
500 |
500 |
1000 |
2000 |
NZ$26 | ||
|
Eligible hotel booking (Blue) |
NZ$500 |
500 |
500 |
1000 |
NZ$13 | |||
|
Eligible hotel booking (Silver) |
NZ$500 |
500 |
500 |
500 |
1500 |
NZ$20 | ||
|
Eligible hotel booking (Gold) |
NZ$500 |
500 |
500 |
1000 |
2000 |
NZ$27 | ||
|
Eligible VIP Access booking (Blue) |
NZ$500 |
500 |
500 |
1000 |
2000 |
NZ$27 | ||
|
Eligible VIP Access booking (Silver) |
NZ$500 |
500 |
500 |
1000 |
500 |
2500 |
NZ$33 | |
|
Eligible VIP Access booking (Gold) |
NZ$500 |
500 |
500 |
1000 |
1000 |
3000 |
NZ$40 | |
*Bonus points are earned in addition to your base points.
How to use points
You’ve racked up points and want to use them—here’s how that works:
- Sign in to your Expedia account.
- Search and select from eligible hotels, cars or activities.
- Choose the ‘Pay Now’ option before or at checkout.
- At checkout, look for the ‘Use my points’ section under ‘Payment’.
- If you don’t want to use all your points, enter the amount to use.
Good to know
- You can earn points for any eligible booking, regardless of the number of travellers.
- Points can’t be transferred or redeemed for cash.
- Your points are not transferable to another Expedia Rewards member, but you can redeem them for eligible bookings in someone else’s name.
- Your points cannot be used on ‘Pay Later’ bookings.
- You can earn double points when you make an eligible booking with our mobile app*.
- You can sign in to view your points on the Expedia Rewards page.
- Points can only be redeemed on eligible hotels, cars and activities, and are subject to availability and the restrictions of the relevant travel supplier.
- To view your account activity and pending points, go to the Expedia Rewards Activity page.
- If you do not earn or redeem any points for 18 months, your points will expire.
*Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise.
Redeem your points for Reward Coupons
You can also redeem your points for a ‘Flight + Hotel’ package coupon online in various increments (up to NZ$400). The coupons can only be applied to eligible ‘Pay Now’ package bookings made online (‘Reward Coupon’). Reward Coupons will be deposited to your Expedia Rewards account for future use. Once you have chosen your hotel and flight, select ‘Use a coupon, credit or promotion code’ on the checkout page, and then select the Reward Coupon you wish to apply to your booking.
Good to know
- Customer service agents cannot apply your Reward Coupon to any bookings made over the phone or via email.
- Reward Coupons can be redeemed for eligible bookings that are booked within 12 months of the coupon’s issuance.
- You cannot apply more than one Reward Coupon to a single eligible booking.
- Reward Coupons are non-transferable or refundable.
- The terms and conditions applicable to the Reward Coupon will be confirmed at the time of issuance.
- Reward Coupons can only be applied to a ‘Flight + Hotel’ package.
- For further information on how the Reward Coupon works, please click here.
View and claim missing Expedia Rewards points
You’re booking travel, earning points and on your way to saving cash—great news! If you want to view your balance or find out what to do if you think points might be missing, you’re in the right place.
How to view your balance
- Sign in
- Navigate to your account. That’s where you’ll see your points balance and progress towards the next membership tier.
How to claim missing points
Does your points balance seem off? Let’s dig into that. First, know that there’s a wait time between when you finish travelling and when your points show up in your Account Activity.
Here’s when you should usually see your points:
- 30 days after completing your trip for eligible flights, ‘Pay Now’ stays, packages and activities.
- 35 days after completing your trip for eligible ‘Pay Later’ stays.
- Up to 90 days after completing your trip for cars.
Still don’t see them? Contact us and we’ll try to get to the bottom of it.
Good to know
- You must be signed in when you make an eligible booking to earn points.
- Shortly after making an eligible booking, Your Expedia Rewards Activity will show pending points for your booking.
- Pending points become available up to 90 days after travel completion, depending on the type of eligible travel booking.
- Your monthly Expedia Rewards statement email is a good place to stay up to date on your account activity.
- If you change or cancel your booking, your points will change according to your new booking.
- Bonus points for certain travel offers will be posted to your account after completion of your travel, depending on the type of eligible travel booking, or within another time period specified in the relevant offer terms and conditions.
- If you believe you have not received the correct number of points for an eligible booking, you must contact us within 180 days from the travel end date to claim these points.
- If you do not earn or redeem any points for 18 months, your points will expire.
Earn Expedia Rewards tier status
Expedia Rewards has three membership tiers:
- Upon joining Expedia Rewards, you’ll automatically reach Blue tier.
- Reach Silver tier by collecting 10 Trip Elements in a calendar year.
- Reach Gold tier by collecting 25 Trip Elements in a calendar year.
You might be wondering, ‘What is a Trip Element?’
Whether you’re booking an eligible flight, a night stay, an activity or even a hire car, it can all count as a Trip Element and can help you progress towards your next Expedia Rewards tier.
A ‘Trip Element’ is calculated in the following way for eligible bookings:
- Flights: One Trip Element per ticket (a return flight including a stopover, a one-way flight, a leg of a multi-flight booking) where the booked flight itinerary is flown, e.g., a booked flight itinerary with three tickets for three people that is flown will provide three Trip Elements.
- Hotels: One Trip Element per room per completed night stayed (regardless of the number of guests).
- Accommodation Rental (may have multiple rooms): One Trip Element per completed night stayed.
- Car: One Trip Element per completed car hire reservation.
- Activities: One Trip Element for each ticket where the activity is completed.
- Package: Based on the rules for each travel type listed above.
Here’s some examples of how it can work:
- A completed three-night hotel stay for two people in a hotel room would give you three Trip Elements.
- A completed three-night hotel stay for four people in two hotel rooms would give you six Trip Elements (you’re awarded per room, per night).
- A completed three-night stay for four people in an Eligible Accommodation Rental with multiple rooms would give you three Trip Elements.
- A completed three-night stay in a hotel room plus two return flights for two people would give you five Trip Elements.
- A completed seven-night stay in a hotel room, two return flights, two activity tickets and one hire car would give you 12 Trip Elements.
- Completed single flights or multi-leg flights are all awarded one Trip Element each. For example, a multi-leg flight from Auckland to Sydney, then a flight from Sydney to Los Angeles, is two Trip Elements.
Your tier is valid from the day it is earned, for the following full calendar year, and expires on 28th February of the following year. For example, the tier reached in 2022 is valid from the day you earn it until 28th February 2024.
For more information on how Trip Elements can be collected by members click here.
Good to know
- Trip Elements earned on a calendar year basis, from 1st January to 31st December, will determine your tier for the following calendar year.
- Trip Elements for a booking spanning over two different years will be awarded in the respective years for room nights stayed, or at the end of the trip for other types of bookings. You can earn Trip Elements for eligible bookings made with your Expedia Rewards account, regardless of who completes the travel.
- You can earn Trip Elements for eligible bookings made with your Expedia Rewards account, regardless of who completes the travel.
- Only Trip Elements of NZ$35 or more count towards Silver and Gold tiers, after discounts or coupons are applied.
- You cannot collect Trip Elements for cancelled bookings or bookings made when not signed in to your Expedia Rewards account.
- Trip Elements cannot be transferred to another Expedia Rewards account or between other Expedia sites.
- Any claims for missing Trip Elements must be submitted within 180 days from the travel end date. When contacting us, make sure to provide the contact details associated with your Expedia Rewards account and the itinerary number for which you have not received Trip Elements. We will review your request and credit your account for any approved claims. For more information, read the Expedia Rewards Terms and Conditions.
Expedia Rewards benefits
To view a complete list of benefits and perks, visit Expedia Rewards for more details.
VIP Access properties and tier benefits
If you’re at the Silver or Gold tier, you may be able to snag great perks such as free breakfast or parking, subject to availability.
How it works
You can take advantage of VIP Access properties, a global network of properties known for superior service and great reviews from our members. Even better, you’ll earn triple points when you stay at a VIP Access property. *
*Bonus point offers are calculated on the base points earned for an eligible booking only and are not calculated on any bonus points earned for being Silver or Gold members, or otherwise.
Wondering which properties qualify? Just look for the VIP logo in your hotel and package search results. You can also sort and filter your search to show VIP Access properties
VIP Access property benefits for Silver and Gold members
- May include amenities like WiFi, free breakfast and spa credits, where available.
Room upgrades which may be available for Gold members at VIP Access Properties
- Free upgrade to a room of greater value or quality.
- Unlimited number of upgrades.
- Assignment to a preferred floor.
- Assignment to a preferred location on a floor—avoid those lifts and ice machines!
- Gold members will receive a guaranteed two-hour, late check-out at VIP Access properties.
Good to know
Want to see the full list of potential benefits and perks? Visit Expedia Rewards for more details.
Still need help?
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