Expedia^® Rewards Terms and Conditions

To earn Points for an Eligible Booking, you must be a Member of the Programme prior to making an Eligible Booking and be signed in to your Account at the time of making the Eligible Booking. No Points will be earned for bookings made on the Expedia Site when you are not signed in to your Account or if you create an Account after booking but before travel is completed. 

As a Member of the Programme, you will receive certain Account-related updates such as your Points statement or tier status. Members may close their Account at any time by calling the customer service centre. Your ability to earn and redeem Points and claim any Programme Benefits will be suspended after the closure of your Account. If you close your Account, you will no longer have access to your profile or access to your account statement information, no Points will accumulate on future bookings, and any accumulated Points will be unavailable to be used for Redemption Rewards and will expire immediately from the date of closure. You will not be able to reactivate a closed Account. If you want to join the Programme again in the future, you will need to create a new Account.   

Points can only be earned by the owner of the Account through which any Eligible Booking is made. Additional individuals named as travellers on the itinerary will not earn Points. If you are booking a trip for another individual as a travel arranger using the Arranger Settings in your Expedia Account, the individual's Account that you are using to book the travel will earn Points for the Eligible Booking only if their Account is enrolled in the Programme and they have an active Account. 

After making an Eligible Booking, the anticipated number of Points to be earned will be held in pending status. The number of pending Points calculated at the time of making an Eligible Booking is based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated number of pending Points and the actual number of Points earned for that itinerary.  Pending Points are not eligible to be used for Redemption Rewards. For pending Points to move from pending to available status, the Eligible Booking must result in Completed Travel and Points will be available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Points are eligible to be used by the Member towards a Redemption Reward(s).  

No Points will be earned for change or cancellation fees imposed by suppliers. 

If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the Points. If any additional amounts are payable to the travel supplier at the time of travel, check-in or check-out (such as city tax or a resort fee) such amounts will not be included when calculating the Points (even where such an amount is included in the total displayed when booking). 

Where a booking is made with any Points or Reward Coupon, a Member is not eligible to earn Points or Bonus Points on that portion of the booking.  

Expedia reserves the right to rescind or cancel at any time any pending or available Points that were earned for non-Completed Travel.  

Points will be rescinded or cancelled in cases where a Member receives a refund or credit, from either Expedia, a supplier, a financial institution or a card issuer. Where a Member receives a partial refund or credit from either Expedia or a supplier due to a cancellation within a penalty window, no Points will be earned. Where a Member receives a partial refund or credit from either Expedia or a supplier and Points were redeemed to pay in part or in full for the Eligible Booking, the Points used will be reinstated to the Member’s Account.  Points earned pursuant to fraudulent, sham activity or falsified information will be rescinded or cancelled by Expedia. 

If your Account does not reflect the correct number of Points that you should have earned as determined by Expedia, Expedia reserves the right to notify you of the inaccuracy, and to adjust your Points balance to correct the inaccuracy. If you believe that your Account has been the subject of any suspicious activity, please contact the customer service centre immediately. If it is determined you have been the victim of a fraud, the Points that you have earned may be transferred to a new Account. 

Your Points balance and redemption activity can be accessed on your Expedia Rewards activity page.  Points and Programme Benefits have no cash value and may not be transferred to another Account/Member or redeemed for cash. Points may not be assigned, sold, transferred and/or pledged by you to any third party. You have no property rights or other legal interests in Points. You are responsible for any personal tax liability that may be related to participation in the Programme and redemption of any rewards. 

If you believe that you did not receive the correct number of Points for an Eligible Booking, you must contact the customer service centre within one hundred and eighty (180) days from the date of Completed Travel. Expedia (acting reasonably) will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Points manually be moved from pending to available status sooner than the time period identified in the Points Posting/Reconciliation chart below. 

Upon making an Eligible Booking, the anticipated number of Points to be earned are held in pending status until an Eligible Booking becomes Completed Travel and payment has been confirmed. See the chart below for the length of time that it may take for Points to move from pending to available status. 

Points will be earned at the rates specified from time to time on the Expedia Rewards Benefits page located at www.expedia.com.nz/lp/b/exp-rewards-faq

Points can be earned by making an Eligible Booking on the Expedia Site when signed in to your Account as follows:

Eligible Flights
Earn one (1) Base Point for every five (5) Dollars spent on Eligible Flight Bookings booked through the Expedia Site when signed in to your Account

Eligible Bookings (non-flight)
Earn one (1) Base Point for every one (1) Dollar spent on the following Eligible Bookings booked through the Expedia Site when signed in to your Account:

• Eligible Hotels
  Additional hotel terms: Points will be calculated based on the amount paid, including taxes and fees, to Expedia at the time of booking (‘Pay Now’). In addition, if you elect to ‘Pay Later’ when making any property booking, or if payment for the booking is not otherwise made to Expedia at the time of the booking, the amount payable to the property for the property booking as displayed on the Expedia Site will be converted to New Zealand dollars by Expedia for the purpose of calculating the Points. Any amounts payable to the property (‘Pay Now’ or ‘Pay Later’) for ancillary services that are not booked on the Expedia Site (including but not limited to room service, spa services, etc.) are not eligible to earn Points.  
• Eligible Activities
• Eligible Packages
• Eligible Cars

Non-Eligible Bookings
Bookings for the following are not eligible to earn Points:

• Insurance
• Flights booked directly via an airline’s website, even if your original flight search was conducted on the Expedia Site

From time to time, Expedia may offer opportunities to earn Bonus Points. All applicable terms and conditions associated with the specific Promotional Bonus Point offer must be met in order to earn Bonus Points. Bonus Points earned through a Promotional Bonus Point Offer will be posted to your Account as pending at time of booking and will move to available status in accordance with the offer-specific terms and conditions. Promotional Bonus Point offers apply to changed bookings, as long as the changed booking still meets all requirements and conditions of the offer. Promotional Bonus Point offers do not apply to cancelled bookings. Offers are limited to the offer recipient and are not transferable. Promotional Bonus Point offers are not redeemable for cash and are void where prohibited by law.

Points will not expire as long as you have earned Points on an Eligible Booking or redeemed a Redemption Reward through the Expedia Site on your Account at least once every eighteen (18) months. If there has been no such activity, all accumulated Points in your Account will expire and will not be reinstated.

Points can be redeemed for Redemption Rewards, which are subject to availability and the restrictions of the relevant supplier as specified on the Expedia Site.  

Points cannot be redeemed for cash and have no cash value.  Points cannot be combined with any other certificates, coupons, discounts, upgrades, awards or promotions.  Points cannot be redeemed on Non-Eligible Bookings as listed above, or other exclusions as listed under each category below. Redemption Rewards are offered as promotional items and are void if sold for cash or other consideration, or if altered or copied, and cannot be reissued if destroyed, lost or stolen. Redemption Rewards are not valid where prohibited by law.  

Members can redeem available Points to pay the partial or full cost of a ‘Pay Now’ hotel, including  taxes and fees. Points can only be redeemed where payment is being made to Expedia at time of booking where the ‘Pay Now’ option is presented.  

Points cannot be applied to the cost of cancellation or change penalties, previously paid for bookings, or other miscellaneous charges. Points cannot be redeemed on ‘Pay Later’ properties, or properties offered by Vrbo/Bookabach. 

Members can redeem available Points to pay for partial or full cost of a car rental where Expedia collects the payment at time of booking. This is called the ‘Pay Now’ option after you have selected your car class. 

Members can redeem available Points to pay for the partial or full cost of an activity where Expedia collects the payment at the time of booking.  

The Hotel Price Guarantee is available to Members. In the unlikely event that you find a lower rate for a hotel you have booked and paid for at time of booking on www.expedia.co.nz, or through the Expedia Customer Support Centre on 0800 998 799, whether on Expedia.co.nz or on another website, we will honour the lower price. Hotels booked as part of a package are not eligible for the Hotel Price Guarantee. The guarantee is subject to these terms and conditions. 

Notifying Expedia of a Claim:
You may make a claim under the Hotel Price Guarantee from the time you book your stand-alone hotel on the Expedia Site until 11:59pm local time at the hotel’s location, the day prior to check-in. To make a claim, please complete this form, select your qualifying itinerary and provide details on the lower price found, including screen shots. The lower price must be available for booking at the time the claim is submitted. 

Must be "Apples to Apples" Comparison:
The Hotel Price Guarantee is available only for exact itinerary matches, including property, room type, rate plan, applicable refund policy, and the exact same dates of travel as booked through the Expedia Site. The comparison must be to the same hotel purchased stand-alone through another website (i.e. not part of a hotel + air travel package). 

The Hotel Price Guarantee applies only to the cost of the booked hotel including any taxes and fees collected by us from you at the time of booking. The Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel. The Hotel Price Guarantee is not available for bookings on websites where the property, itinerary, or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional, and age-related requirements. 

Comparison Rates must be available to the general public online:
The Hotel Price Guarantee applies only to prices both advertised and available to the general public on a website. For example, this does not include rates offered on the app; mobile websites; membership programme websites; corporate discounts or rates; group, charter, rewards programme; incentive, meeting, convention consolidator or interline prices; prices obtained via auction or a similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate or from an email that you received. The rate must be quoted and booked in New Zealand dollars (and without reference to currency converters). 

Verification of Claims:
All requests are subject to verification by Expedia. Expedia will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by the Customer Service Centre. Nor will Expedia verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Expedia will honour the lower price for verified requests. This may happen in one of several ways. 

In some cases, it will take the form of a credit to the credit card used for booking. In other cases, it may be necessary for the travel specialist to cancel your booking and rebook your stay at the lower price. You will not be charged any change or cancellation fees in connection with the Hotel Price Guarantee. In all cases, the travel specialist will explain the process to you. Travel must be completed in accordance with the booked itinerary to be eligible to receive the refund or credit. Changed or cancelled bookings are not eligible to receive the refund. 

Changes:
To the fullest extent permitted by law, Expedia reserves the right in its sole discretion to modify or discontinue the Hotel Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Hotel Price Guarantee. The failure by Expedia to enforce any provision of these terms and conditions shall not constitute a waiver of that provision. 

If any part of these Terms and Conditions are found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision in these Terms and Conditions at any time does not waive our right to enforce the same or any other provision(s) hereof in the future. 

These Terms and Conditions (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Expedia with respect to this Programme and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Programme.  

These Terms and Conditions are governed by the laws of New Zealand. You hereby consent to the exclusive jurisdiction of Auckland, New Zealand courts having jurisdiction over matters arising in New Zealand in all disputes arising out of or relating to your membership of this Programme.