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"Firstly, the staff are the friendliest people I have ever met, they truly went beyond what I have come to expect throughout my travels. Our room was amazing and had all the amenities you could ask for. If I ever stay in Yilan again, I’ll come back here."

"服務人員都很親切有耐心；附設早餐好吃；房間乾淨，廁所和浴缸也很乾淨，但是一進房都是殘留下來的煙味，二手煙味道蠻重的，實在是美中不足"

"Beautiful rooms and wonderful staff."

"Clean, friendly staff, delicious buffet breakfast and awesome amenities"

"Wonderful staff!"

"Excellent place to stay - highly recommend. Very quiet and peaceful. Beautiful room. "

"Amazing staff and service! Great facilities, just as advertised."

"For me, it was a great experience. The customer service was really nice, especially there was a front desk lady with short hair and specs. She seemed to enjoy her job and it’s great to have her around. The onsen was really well managed and up to standard too. Had a pleasant stay and definitely will recommend. "

"Relaxing family trip. Good hot spring pool. Very friendly and polite staff. House keeping service is good! "

"Customer service was superb. Service crew will personally bring you to the hotel room. Wide range of food to choose from the buffet dinner. Green bean soup, mee sua, etc were also served between 130 to 430pm. Breakfast options could be improved."

"Wide room as i hav 3 adults - good breakfast"

"Amazing view and private sauna and hot tub were perfect."

"Breakfast is good, onsan in the room, staffs are friendly and helpful "

"Room is very clean and well sized. The bed and pillow are very comfortable. Staffs are very courteous. Breakfast buffet has room to improve. Good stay in general."

"Great service. "

"Hot spring is wonderful. Room is clean and staff is helpful. "

"房間寬闊舒服，視野佳"

"Wonderful stay"

"室內空氣可改善。戶外空間好，親近大自然。"

"Room interiors are dated and poorly maintained, mildew all around the sunken onsen tub. Wifi in room kept dropping and was difficult to establish a connection. Staff service across the entire hotel was the worst! Front desk staff refuses to explain any of the activities available for guests when asked, shoved the program sheet at me told me to read myself instead. Restaurant staff would not entertain a special request to order fried rice, told me to order a full child's set menu and plain rice...